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@ 2025 Backpack Exchange

On this page
  • 1) Send an email to Support
  • 2) Perform Sumsub Liveliness verification
  • 3) Reply in email thread with requested identification documents
  • Full Name and Address Confirmation
  • Source of Income
  • Transaction Details
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  1. Exchange
  2. Login and Security

Reset 2FA

To proceed with the 2FA change request, please submit the following information to support@backpack.exchange.

Note, it typically takes ~48 hours to complete a 2FA reset.


1) Send an email to Support

  • Enter 2FA reset, 2FA restore or something similar in the Subject line

Please note: Requests for resetting Two-Factor Authentication (2FA) must be made from an email address registered to your Exchange account. ā€

If Support does not respond via email within ~48 hours, then follow up with another email request.


2) Perform Sumsub Liveliness verification

After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.


3) Reply in email thread with requested identification documents

This includes but is not limited to:

Full Name and Address Confirmation

  • Provide the full name and residential address currently associated with your Backpack Exchange account.

Source of Income

  • Share details regarding your primary source of income or occupation for verification purposes.

Transaction Details

  • Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:

    • Date of the transaction

    • Name of the asset involved

    • Quantity of the asset transacted

    • Transaction hash or identification number


After completing the Sumsub Liveliness verification and providing requested information, Support will initiate the 2FA reset.

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Last updated 3 months ago