Reset 2FA
To proceed with the 2FA change request, please submit the following information to [email protected].
Note, it typically takes ~48 hours to complete a 2FA reset.
1) Send an email to Support
Enter 2FA reset, 2FA restore or something similar in the Subject line
Please note: Requests for resetting Two-Factor Authentication (2FA) must be made from an email address registered to your Exchange account.
If Support does not respond via email within ~48 hours, then follow up with another email request.
2) Perform Sumsub Liveliness verification
After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.
3) Reply in email thread with requested identification documents
This includes but is not limited to:
Full Name and Address Confirmation
Provide the full name and residential address currently associated with your Backpack Exchange account.
Source of Income
Share details regarding your primary source of income or occupation for verification purposes.
Transaction Details
Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:
Date of the transaction
Name of the asset involved
Quantity of the asset transacted
Transaction hash or identification number
After completing the Sumsub Liveliness verification and providing requested information, Support will initiate the 2FA reset.
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