LogoLogo
X👾💡🎒
Support Docs
  • Support Docs
  • Technical Docs
  • API Docs
Support Docs
  • Start Here
    • Downloads
  • Exchange
    • Account Functions
      • Change Email
      • Take Profit & Stop Loss Orders (TP/SL)
      • Export trading history (CSV)
      • Order types and executions
      • Generate API keys for Backpack Exchange
    • Identity Verification
      • KYC Identity Verification is pending
      • How To Verify Account Identity
        • Create a new account
        • Verify Identity (KYC)
      • Supported Regions
    • Deposits and Withdrawals
      • Crypto
        • How to Deposit
        • How to Withdraw
        • Deposit & Withdrawal Issues
        • Withdrawal Fees
      • Fiat
        • How to Deposit via Wire
        • How to Withdraw via Wire
        • FAQs
          • Deposit
          • Withdraw
        • Bank Guides
          • Chase
            • How to Deposit via Wire Transfer — Chase Bank
            • How to withdraw via wire — Chase
          • ZA Bank
            • How to Deposit via Wire Transfer — ZA Bank
            • How to Withdraw via Wire Transfer — ZA Bank
    • Login and Security
      • Account Identity Requirements
      • Reset Password
      • OTP Passcode
      • Reset 2FA
      • I suspect unauthorized access to my account
      • Troubleshoot connectivity issues
    • Product FAQs
      • Spot Trading FAQs
      • Lend/Borrow FAQs
        • Lend
        • Borrow
    • Programs
      • Points
      • Referrals
      • Affiliate Program
        • Flexible Commission Sharing
      • VIP
      • Market Maker Program
      • Token Listing Application
      • Bug Bounty Program
    • Trading Fees
    • API & Developer Docs
      • API Clients
      • Backpack Exchange Python API guide
      • Python WebSocket Guide for Backpack Exchange API
  • Wallet
    • What is Backpack Wallet?
    • Get Started
      • Supported Browsers and Platforms
      • Import/Recover Wallet
    • Actions
      • Swap Tokens
      • How to Buy and Sell Crypto with MoonPay
        • Buy Crypto in Backpack Wallet with MoonPay
        • Sell Crypto in Backpack Wallet with MoonPay
      • Refer, Swap & Earn
      • Stake SOL
      • SOL/ETH Bridge
      • Secure NFTs
      • Add Networks
      • Connect Hardware Wallet
      • Multisig
      • Custom RPC Addresses
      • Add Developer Testnets
      • Collaboration Application Form
    • Troubleshoot
      • Hide Spam NFTs
      • Hide Tokens
      • Wallet Not Loading
      • View Secret Recovery Phrases and Private Keys
    • Technical Docs
      • Deeplinks
        • Provider Methods
          • Connect
          • Disconnect
          • SignAndSendTransaction
          • SignAllTransactions
          • SignTransaction
          • SignMessage
        • Other Methods
          • Browse
        • Handling Sessions
        • Specifying Redirects
        • Encryption
        • Limitations
  • Report Issue or Bug
    • Exchange
    • Wallet
  • Legal
    • General Legal
      • User Agreement
      • Privacy Policy
      • Cookie Policy
    • VARA Disclosures
      • Virtual Asset Standards
      • VARA License Information
      • Risk Disclosures
      • Price Quotes
      • Exchange Trading Rules
      • Complaints
      • Available Digital Assets
    • UK Crypto Regulations & Risk Disclosure
    • Backpack Wallet
      • Terms and Conditions
      • Privacy Notice
Powered by GitBook

@ 2025 Backpack Exchange

On this page
  • 1) Send an email to Support
  • 2) Perform Sumsub Liveliness verification
  • 3) Reply in email thread with requested identification documents
  • Full Name and Address Confirmation
  • Source of Income
  • Transaction Details
Export as PDF
  1. Exchange
  2. Login and Security

Reset 2FA

PreviousOTP PasscodeNextI suspect unauthorized access to my account

Last updated 3 months ago

To proceed with the 2FA change request, please submit the following information to

Note, it typically takes ~48 hours to complete a 2FA reset.


1) Send an email to Support

  • Enter 2FA reset, 2FA restore or something similar in the Subject line

Please note: Requests for resetting Two-Factor Authentication (2FA) must be made from an email address registered to your Exchange account. ‍

If Support does not respond via email within ~48 hours, then follow up with another email request.


2) Perform Sumsub Liveliness verification

After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.


3) Reply in email thread with requested identification documents

This includes but is not limited to:

Full Name and Address Confirmation

  • Provide the full name and residential address currently associated with your Backpack Exchange account.

Source of Income

  • Share details regarding your primary source of income or occupation for verification purposes.

Transaction Details

  • Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:

    • Date of the transaction

    • Name of the asset involved

    • Quantity of the asset transacted

    • Transaction hash or identification number


After completing the Sumsub Liveliness verification and providing requested information, Support will initiate the 2FA reset.

support@backpack.exchange.