# Report Issue or Bug

The best way to report issues or glitches in Backpack products is to generate a Support ticket using the built in function which lives in both Wallet and Exchange. It collects details about the system status that helps troubleshoot the issue.

* After submitting a ticket, make sure to record the ticket ID and include it when you contact Support (<support@backpack.exchange>)

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.backpack.exchange/report-issue-or-bug.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.