# Wallet

**Note:** This example uses the Backpack mobile app. The flow is similar in the desktop extension.

### 1) Open the main Settings menu

Note: If you are on the Wallet screen, you must navigate to home screen and then open the main Settings menu.

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### 2) Select 'Bug Report'

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### 3) Select 'Submit'

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FsXQxlfObeJianGrZv2Sr%2FSPBRW2.png?alt=media&#x26;token=e8b2f08f-aa53-480d-8f43-d0aef0b79d7b" alt="" width="375"><figcaption></figcaption></figure></div>

### 4) Copy the report identifier code.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FoUOWLyidMksReXvaXMQ4%2FSPBRW3.png?alt=media&#x26;token=732d2ad1-23d4-4a7c-9534-3c4a4003d3df" alt="" width="375"><figcaption></figcaption></figure></div>

### 5) Detail the issue and attach the report identifier code upon emailing <support@backpack.exchange>.

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