Complaints

Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application.

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You may file a complaint here. You may also contact us at [e-mail] or submit your complaint in writing to:

Trek Labs Ltd FZE dba Backpack Exchange

Attn: Complaints Department08-116

The Offices 4 One Central

World Trade Center

Dubai, UAE

If you are emailing or writing to us directly, please include the following information in your complaint:

• Your name and account email address

• Date of complaint

• Your contact information

• Details of your complaint

• Any supporting documentation relating to your complaint

We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint.