# Complaints Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application. ‍ You may file a complaint [here](https://forms.gle/SVUQEfQeRCu9QsEc6). You may also contact us at or submit your complaint in writing to: Trek Labs Ltd FZE dba Backpack Exchange Attn: Complaints Department08-116 The Offices 4 One Central World Trade Center Dubai, UAE If you are emailing or writing to us directly, please include the following information in your complaint: * Your name and account email address * Date of complaint * Your contact information * Details of your complaint * Any supporting documentation relating to your complaint We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.backpack.exchange/legal/vara-disclosures/complaints.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.