Change Email

At Backpack Exchange, safeguarding your account security is our top priority.

If you wish to change the email associated with your account, we have a stringent identity verification process in place to ensure the protection of your information. ‍

It can take up to 48 hours to complete a reset. Deposits and Withdrawals will be disabled during the verification period.

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How to change email address for Backpack Exchange

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To proceed with the email change request, please submit the following information to [email protected]

1. Perform Sumsub Liveliness verification

• After receiving a response from Support, follow the link provided and complete the identity verification on Sumsub.‍

2. Full Name and Address Confirmation

• ‍Provide the full name and address currently associated with your Backpack Exchange account.

3. Email Address Confirmation

• Provide the old email address associated to your Backpack Exchange account and the new email address you want to link with.

4. Source of Income

• Share details regarding your primary source of income or occupation for verification purposes.

5. Transaction Details

Furnish as many specific details of all transaction and trades within your account as possible, including without limitation.

• Date of the transaction

• Name of the asset involved

• Quantity of the asset transacted

• Transaction hash or identification number

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Process Overview

Upon receiving the requested information, our team will initiate a 48-hour hold on your account. This hold period allows us to verify the provided details thoroughly and ensure the security of your account. Deposits and Withdrawals to your Backpack Exchange account will be disabled during the verification period.

Once the information is verified and the hold period expires, we will proceed with processing the email change request associated with your Backpack Exchange account.

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Contact Customer Support‍

Should you have any questions or need further clarification regarding the email change process, please reach out to our customer support team at [email protected]. We are available to assist you throughout this process and ensure a smooth experience.

At Backpack Exchange, we are committed to maintaining the security and integrity of your account. Thank you for your cooperation and understanding as we work together to enhance your account security.