Sell Your FTX International Claim via Backpack Exchange
Overview
Backpack Exchange has partnered with an independent institutional buyer to facilitate the purchasing of eligible FTX International bankruptcy claims through our platform. This service allows you to sell your claim and receive USDC directly in your Backpack Exchange account.
We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.
Before You Start
Eligibility Requirements
Valid FTX International bankruptcy claim
Access to your claims.ftx.com credentials
Government-issued photo ID
Proof of address (dated within 90 days)
Additional documentation may be required for larger claims
What You'll Need Ready
Email and password for claims.ftx.com
Access to your 6-digit OTP authenticator app (required for automated process)
Required documents (listed above)
Active Backpack Exchange account
Important: If you currently use email-based 2FA for claims.ftx.com , you'll need to switch to an authenticator app to use the automated claims buying process.
Step-by-Step Process
Step 1: Access the FTX Claims Portal
Log in to Backpack Exchange (web version)
Navigate to FTX Claims in the top menu
Or go directly to: https://backpack.exchange/ftx-claims
Step 2: Authenticate Your Claim
Enter your claims.ftx.com credentials:
Email address
Password
6-digit OTP from your authenticator
Email-based 2FA is not supported. Please switch to an authenticator app on claims.ftx.com first.
Accept both required consents:
You accept the buyer's Terms of Service & Privacy Policy
You acknowledge that the claims buyer is an independent third party not affiliated with Backpack
Step 3: Review Your Claim Summary
Check your claim status:
Bid Received → Total offer amount will be displayed
Awaiting Offer → You'll receive an email notification when ready
Step 4: Accept the Bid
Review the offered amount and click Accept if you're satisfied with the price.
Step 5: Complete KYC Verification
When prompted, click Complete KYC Verification and upload the following in the secure Sumsub window:
Required Documents:
Government photo ID
Live selfie
Proof of address (≤90 days old)
Additional documentation may be required for larger claims
After submitting your documents, you'll receive an email notification confirming the status of your KYC verification.
Step 6: Sign Transfer Agreement
Complete the DocuSign Claim Transfer Agreement that will be emailed to you.
Step 7: Receive Payment
After the buyer countersigns the agreement, USDC will be deposited directly into your Backpack Exchange account. You can trade or withdraw instantly.
Processing Timeline
Standard Claims
Usually within 24 hours from document signing
Larger Claims
May require additional verification and take longer to process
Troubleshooting
Common Issues
Can't access claims.ftx.com? Ensure you're using the correct email and that your OTP authenticator is working
Account locked after failed login attempts? Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.
Documents rejected? Check that all documents are clear, recent (≤90 days for address proof), and match your identity
Payment delayed? Larger claims may require additional verification and take longer to process
Experiencing errors? Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.
Do NOT click the login confirmation email from claims.ftx.com. Since the login process is handled on your behalf, clicking that email link will cause authentication errors and prevent you from accessing your claim. Simply ignore these confirmation emails during the claims selling process.
Frequently-asked questions
We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.
Still have questions? Visit the in‑depth FTX Creditor FAQ for additional details: https://www.ftxcreditor.com/faq
Need help?
Email: [email protected]
Last updated