Sell Your FTX International Claim via Backpack Exchange


Overview

Backpack Exchange has partnered with an independent institutional buyer to facilitate the purchasing of eligible FTX International bankruptcy claims through our platform. This service allows you to sell your claim and receive USDC directly in your Backpack Exchange account.

We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.


Before You Start

Eligibility Requirements

  • Valid FTX International bankruptcy claim

  • Access to your claims.ftx.com credentials

  • Claim Amount > $500

  • Backpack Accounts with Verified KYC

  • Government-issued photo ID

  • Proof of address (dated within 90 days)

  • Additional documentation may be required for larger claims

What You'll Need Ready

  • Email and password for claims.ftx.com

  • Access to your 6-digit OTP authenticator app (required for automated process)

  • Required documents (listed above)

  • Active Backpack Exchange account

⚠️ Important:

  1. To use the automated claims process, please switch to an authenticator app (e.g., Google Authenticator).

    1. Log in to your FTX account and to to 'My Account' → Click 'Settings' (top-right corner).

    2. Select 'Switch Device' → Choose 'Switch to Authenticator'.

    3. Follow the prompts to enter your old and new 2FA codes, then submit.

      ⚠️ Note: If you currently use email-based 2FA for claims.ftx.com , you'll need to switch to an authenticator app to use the automated claims buying process.

  2. Before accessing the claims page, please disable any auto-translation plugins.


Step-by-Step Process

Step 1: Access the FTX Claims Portal

  1. Log in to Backpack Exchange (web version)

  2. Navigate to FTX Claims in the top menu

Step 2: Authenticate Your Claim

  1. Enter your claims.ftx.com credentials:

    • Email address

    • Password

    • 6-digit OTP from your authenticator

      • Email-based 2FA is not supported. Please switch to an authenticator app on claims.ftx.com first.

  2. Accept both required consents:

    • You accept the buyer's Terms of Service & Privacy Policy

    • You acknowledge that the claims buyer is an independent third party not affiliated with Backpack

Step 3: Review Your Claim Summary

Check your claim status:

  • Bid Received → Total offer amount will be displayed

  • Awaiting Offer → You'll receive an email notification when ready

Step 4: Accept the Bid

Review the offered amount and click Accept if you're satisfied with the price.

Step 5: Complete KYC Verification

When prompted, click Complete KYC Verification and upload the following in the secure Sumsub window:

Required Documents:

  • Government photo ID

  • Live selfie

  • Proof of address (≤90 days old)

  • Additional documentation may be required for larger claims

After submitting your documents, you'll receive an email notification confirming the status of your KYC verification.

Step 6: Complete and Submit IRS Form

  • Click 'STEP 7' to generate tax forms (this option will not be checked for users who have not submitted).

  • Fill out the form as prompted.

⚠️ Note: If a user fails to submit the required documents within 60 days of the second notice to submit it, the debtor will attempt to expunge their claim as this is part of the Pre Distribution Requirements

Step 7: Sign Transfer Agreement

Complete the DocuSign Claim Transfer Agreement that will be emailed to you.

Step 8: Receive Payment

After the buyer countersigns the agreement, USDC will be deposited directly into your Backpack Exchange account. You can trade or withdraw instantly.


Processing Timeline

Claim Amount
Processing Time

Standard Claims

Usually within 24 hours from document signing

Larger Claims

May require additional verification and take longer to process


Troubleshooting

Common Issues

  • Can't access claims.ftx.com? Ensure you're using the correct email and that your OTP authenticator is working

  • Account locked after failed login attempts? Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.

  • Documents rejected? Check that all documents are clear, recent (≤90 days for address proof), and match your identity

  • Payment delayed? Larger claims may require additional verification and take longer to process

  • Experiencing errors? Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.

  • Do NOT click the login confirmation email from claims.ftx.com. Since the login process is handled on your behalf, clicking that email link will cause authentication errors and prevent you from accessing your claim. Simply ignore these confirmation emails during the claims selling process.

  • If you encounter an error during the process, wait 20 minutes before retrying until you successfully proceed to the 'Email Verification Required' page (or the next step).

  • When forwarding emails, do not click any links or the 'Reset & Continue' button. Simply forward the email and wait patiently for the page to auto-refresh (this may take up to 20 minutes).

  • Document Upload Requirements:

    • Identity Verification: Only a valid passport is accepted.

    • Proof of Address: A credit card statement is preferred.

    • KYC Verification: Ensure both your computer and mobile device are on the same network if used simultaneously.

  • If the page displays 'Manual Review in Progress', please wait patiently and monitor your email for updates.

  • If you see 'Offer Acceptance Failed' or 'Claim Denied', contact Backpack Support and provide your FTX account and claim code.


Frequently-asked questions

We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.

Who is eligible to use this service?

Users who have registered on claims.ftx.com and hold a valid FTX International claim may proceed.

FTX Users Opting for the Bahamas Liquidation Process?

If you wish to transfer your FTX claim payout assets to Backpack Exchange, you may also apply to sell your claim. Please follow the steps below:

  1. Submit a Request:

  2. Provide Required Details:

    • Include your Backpack Exchange ETH mainnet deposit address as the designated recipient for the payout.

  3. Follow Instructions:

    • Proceed with the next steps as outlined in the reply to your email.

Which documents do I need to provide during KYC?

A government ID, live selfie, proof-of-address dated within 90 days. Additional documentation may be required for larger claims.

Are claims for corporate entities eligible for sale?

No - only individual (natural-person) claim holders are eligible

My account is locked after failed login attempts. What should I do?

Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.

I'm experiencing errors during the claims process. What should I check?

Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.

How can I determine the value of my FTX International claim before I start?

Use the customer-code lookup inside the FTX Claims portal; it returns an estimated face value based on court records.

My claim is under USD 10 000 — what options do I have?

Small claims may still accepted, but the buyer may offer a lower price or bundle them for efficiency.

Why is my claim marked “Disputed” or “Contingent” and can I still sell it?

These labels come from the bankruptcy schedules. You can still apply, but the buyer may request extra documentation before making an offer.

Do I pay any platform fees to Backpack?

No — Backpack charges nothing. We do not take any fees whatsoever and the services are provided solely as a convenience for our users.

What currency will I receive after the sale closes?

USDC credited to your Backpack Exchange account.

Can I receive fiat instead of USDC?

No. Once the USDC is credited to your Backpack account, you can withdraw USDC or send a USD wire from your Backpack Exchange account.

How long does settlement take once I’ve signed the agreement?

Generally, based on information provided to us, most claims are within 24 hours from document signing. Larger claims may require additional verification and take longer to process.

Can I sell only part of my claim?

Not at present — only sales of the full claim amount are supported.

What happens if my KYC submission is rejected?

You’ll receive instructions to resubmit clearer images or alternate ID.

Still have questions? Visit the in‑depth FTX Creditor FAQ for additional details: https://www.ftxcreditor.com/faq


Need help?

Email: [email protected]


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