> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/wallet/troubleshoot/wallet-not-loading.md).

# Wallet Not Loading

### Extension

1. Verify that the extension is updated to the most recent version.\
   ‍
2. Turn the extension on and off in the browser extension menu.

If those actions do not solve issue then you may need to reinstall the extension.\
‍

**Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.**

***

### Mobile

1. Verify that the app is updated to the most recent version.
2. Force close the app and re-open. Repeat this multiple times if needed.

If those actions do not solve issue then you may need to reinstall the app.\
‍

**Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.**


---

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