Facing issues while processing deposits or withdrawals can be frustrating, but worry not – this guide is designed to help you navigate through the most common problems and their potential solutions.
Last updated
Cryptocurrency Deposits & Withdrawals
If your crypto deposit or withdrawal is pending for more than one hour, please contact Backpack Support at .
Third‑Party (Fiat) Payments
We strongly recommend contacting the relevant third‑party payment processor directly for any payment‑related issues. For example, if your deposit was made via Banxa, you can reach their support team at . If the issue remains unresolved, please let us know.
Cryptocurrency transactions necessitate a certain number of confirmations on the blockchain, and during times of network congestion, this process might extend beyond the usual duration. You can monitor the transaction status using a blockchain explorer for the respective cryptocurrency.
Verifying that you’ve deposited a supported asset to the correct address is crucial, as errors here could lead to a loss of funds.
Some cryptocurrencies have specific minimum deposit requirements. Depositing below this limit could result in the funds not being credited to your account.
Before initiating a transaction, double-check the deposit address to ensure it corresponds with the asset you are sending.
If your deposit isn't reflected in your account after an extended period, even though it’s confirmed on the blockchain, contact our support team at with the transaction ID for further assistance.
Withdrawals, like deposits, require a certain number of network confirmations, and this might take more time during peak network activity.
Confirming the accuracy and compatibility of the recipient's address with the asset you are sending is crucial.
A withdrawal marked as “Pending” indicates it is under review according to our security protocols. This is a standard procedure to safeguard your funds
To track the status of your withdrawal, use the provided transaction ID on a blockchain explorer once the transaction is processed.
For transactions that are unusually delayed or stuck in pending status, please reach out to our support team with the relevant withdrawal details.
Utilize 2-factor authentication to enhance the security of your account.
Stay informed about any ongoing maintenance on Backpack Exchange or the network of the cryptocurrency involved, as this could impact transaction processing times.
Sticking to these tips will definitely make your transaction experience on Backpack Exchange smoother and hassle-free.