# Troubleshoot - [Hide Spam NFTs](https://support.backpack.exchange/wallet/troubleshoot/hide-spam-nfts.md): There are multiple methods to manage spam NFTs that you receive in your Backpack Wallet. - [Hide Tokens](https://support.backpack.exchange/wallet/troubleshoot/hide-tokens.md): Learn how to spam NFTs in Backpack Wallet. The same process flow works in both Desktop extension and the mobile application. - [Wallet Not Loading](https://support.backpack.exchange/wallet/troubleshoot/wallet-not-loading.md) - [View Secret Recovery Phrases and Private Keys](https://support.backpack.exchange/wallet/troubleshoot/view-secret-recovery-phrases-and-private-keys.md): Secret Recovery Phrases enable you to recover your Backpack Wallet accounts. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.backpack.exchange/wallet/troubleshoot.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.