Delete Your Account
Backpack is committed to safeguarding your personal data and retaining it only as long as law and regulation require. Because we operate in a regulated financial environment, we cannot delete a verified account or its historical records until the statutory retention period has elapsed (typically five to seven years, depending on jurisdiction). The sections below explain why and outline the steps you can take to wind down your relationship with us while your data remains in mandatory retention.
Who this guide is for
Customers with a Backpack Exchange account (web or mobile)
Users of Backpack Wallet who completed identity verification for the exchange
Backpack Wallet (self‑custodial)
Backpack Wallet is a self‑custodial application. Your private keys never leave your device, and we do not maintain a server‑side “wallet account.” Because we hold no wallet data, there is nothing for us to delete—simply uninstall the app or extension.
Deletion and retention rules described below apply only to Backpack Exchange accounts.
Why we cannot delete your account
Financial‑services regulations—particularly Know‑Your‑Customer (KYC) and Anti‑Money‑Laundering (AML) rules—require regulated exchanges to preserve certain records for prescribed periods. These obligations apply to Backpack in every jurisdiction where we operate.
Data we must retain
Account identifiers (email, username)
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KYC / AML record‑keeping (typically 5–7 years)
Identity documentation
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Audit trail, fraud prevention (typically 5–7 years)
Trade, funding & withdrawal history
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Financial‑record retention requirements (typically 5–7 years)
Linked on‑chain wallet addresses
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Permanent part of the transaction record
Support correspondence
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Security verification and legal traceability (typically 5–7 years)
Once the statutory window closes—usually five to seven years, depending on jurisdiction—we securely erase or anonymise records wherever law permits.
Actions available to you
Withdraw assets and close positions — transfer funds away and settle any open trades.
Cease using the service — sign out, uninstall the application, and clear browser data.
Opt out of marketing messages — click “unsubscribe” in any Backpack email.
Request a review — if you believe special circumstances apply, contact us; we assess each request individually and may deactivate certain functionality on a case‑by‑case basis.
Your account will remain inactive, and all retained data will continue to be stored securely with restricted access.
How to Contact Us
If you have any concerns about your data or wish to inquire further about account closure or deactivation options, please reach out to us via the following channels:
All requests are reviewed individually and carried out in accordance with data‑protection laws and our internal compliance standards. Your information is protected, held only for the legally required period (generally 5–7 years), and never processed beyond legitimate business or regulatory purposes. To learn more about your rights—including access, restriction, or objection—please see our Privacy Policy.
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