To proceed with the 2FA change request, please submit the following information to support@backpack.exchange.
Note, it typically takes ~48 hours to complete a 2FA reset.
1) Send an email to Support
When Support receives your email they will assign an agent and respond to you.
- Enter 2FA reset, 2FA restore or something similar in the Subject line
- Include your Backpack Exchange account email address.
Please note that requests for resetting Two-Factor Authentication (2FA) must be made from an email address registered to your exchange account.
If Support does not respond within ~48 hours, then follow up with another email request.
2) Reply in email thread with requested identification documents
This includes but is not limited to:
- Selfie with ID card
- Name and address
- Income source
- Transaction details
Identification Documents
- Selfie with ID Document:
- Take a clear, recent selfie holding (1) your valid government-issued photo identification document (e.g., driver's license, passport, or ID card) and (2) a note that states "Backpack Account Change" and todays date. Ensure both your face and the document are visible.
- Take a clear, recent selfie holding (1) your valid government-issued photo identification document (e.g., driver's license, passport, or ID card) and (2) a note that states "Backpack Account Change" and todays date. Ensure both your face and the document are visible.
- Full Name and Address Confirmation:
- Provide the full name and address currently associated with your Backpack Exchange account.
- Provide the full name and address currently associated with your Backpack Exchange account.
- Source of Income:
- Share details regarding your primary source of income or occupation for verification purposes.
- Share details regarding your primary source of income or occupation for verification purposes.
- Transaction Details:
- Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:
- Date of the transaction
- Name of the asset involved
- Quantity of the asset transacted
- Transaction hash or identification number
- Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:
Do you have questions or require further information?
Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange
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