The best way to report issues or glitches in Backpack products is to generate a Support ticket using the built in function which lives in both Wallet and Exchange. It collects details about the system status that helps troubleshoot the issue.
- After submitting a ticket, make sure to record the ticket ID and include it when you contact Support (support@backpack.exchange)
1) Open the main Settings menu
Note: If you are on the Wallet screen, you must navigate to home screen and then open the main Settings menu.
2) Select 'Bug Report'
3) Select 'Submit'
4) Copy the report identifier code.
5) Detail the issue and attach the report identifier code in your email.
Do you have questions or require further information?
Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange
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