Complaints
Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application.
You may file a complaint here. You may also contact us at support@backpack.exchange or submit your complaint in writing to:
Trek Labs Ltd FZE dba Backpack Exchange
Attn: Complaints Department08-116
The Offices 4 One Central
World Trade Center
Dubai, UAE
If you are emailing or writing to us directly, please include the following information in your complaint:
Your name and account email address
Date of complaint
Your contact information
Details of your complaint
Any supporting documentation relating to your complaint
We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint.
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