I suspect unauthorized access to my account
If you believe someone has accessed your Backpack Exchange account without your permission, follow these urgent steps.
Last updated
If you believe someone has accessed your Backpack Exchange account without your permission, follow these urgent steps.
Last updated
Log in and navigate to 'Settings' to update your password with a strong, unique combination.
If not active, head to 'Security Settings' to set up 2FA using a reliable app like Google Authenticator.
Check your transaction history for any unfamiliar actions or transactions.
Contact us at support@backpack.exchange detailing your concerns immediately. Include any unusual activity you've noticed.
To safeguard your Backpack Exchange account, it's crucial to recognize and prevent phishing attempts follow these steps.
Always ensure you're accessing the official Backpack Exchange site: https://backpack.exchange
Double-check the URL, especially before entering any credentials.
Note: Official links to all Backpack Exchange and Backpack Wallet channels are located here
Suspicious emails or messages claiming to be from Backpack Exchange should be treated with caution. We will never ask for your password or 2FA codes under any circumstances. If anyone asks you to provide your password or 2FA code, they are a scammer.
Double-check the sender's email address. Phishers may use addresses that look similar but have small alterations.
Do not click on links or download attachments from unknown or unverified sources. Hover over links to view their destination URL before clicking.
If you encounter anything suspicious related to Backpack Exchange, contact our support at support@backpack.exchange immediately.
Your online safety is vital.
By staying informed and cautious, you can protect your account and assets from potential threats.
