OTP Passcode

The most common fixes for OTP (One Time Pass) code issues:

1. Look for OTP code in your 2FA app (not email).

2. Sync your 2FA app device and Exchange login device to the same timezones.

3. Do you have multiple 2FA apps downloaded? Make sure you're checking in the correct one.

4. Make sure to open exchange using either our mobile app or desktop browser. (We don't currently support web on mobile.) ‍

If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via [e-mail]