What to do if Backpack Wallet is not loading

In some cases the Backpack Wallet can display a blank screen or will not load. If this condition occurs then you should:

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Extension

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1. Verify that the extension is updated to the most recent version.
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2. Turn the extension on and off in the browser extension menu.
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If those actions do not solve issue then you may need to reinstall the extension.
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Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.
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Mobile

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1. Verify that the app is updated to the most recent version.
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2. Force close the app and re-open. Repeat this multiple times if needed.
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If those actions do not solve issue then you may need to reinstall the app.
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Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.
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Do you have questions or require further information?

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Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange

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Learn more about Backpack

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