Whistleblowing Policy
Introduction
At Trek Labs Ltd FZE d/b/a Backpack Exchange (TLL) we are committed to the highest standards of integrity, transparency, and accountability. To maintain these standards, we encourage anyone, including our employees, contractors, partners, and customers to speak up if they become aware of misconduct, unethical behavior, or potential violations of law or regulation involving our business.
We believe that fostering a culture where concerns can be raised without fear is essential to protecting our people, our customers, and our reputation.
Who Can Report
This policy applies to everyone connected with TLL, including: - Employees and contractors - Customers and suppliers - Business partners and third parties.
What Can Be Reported
We encourage reporting of any concerns, including but not limited to: - Fraud, theft, or financial misconduct - Bribery or corruption - Harassment, bullying, or discrimination - Money laundering or terrorist financing - Breaches of laws, regulations, or internal company policies - Any other unethical or improper conduct
Even if you are unsure whether an issue qualifies, we encourage you to raise it. All reports will be reviewed fairly.
How to Report
Concerns can be raised confidentially through the following channel:
Email: [email protected]
Reports may be made anonymously. Providing your contact details can help us investigate more effectively and provide updates, but it is not required.
What Happens After You Report
We will acknowledge your report within a few business days.
Concerns will be reviewed promptly by our compliance team.
Where necessary, an impartial investigation will be conducted.
We aim to resolve matters as quickly as possible, depending on complexity.
Confidentiality & Non-Retaliation
We are committed to treating all whistleblowing reports with strict confidentiality. Information will only be shared with those responsible for addressing the concern.
We strictly prohibit retaliation against any individual who raises a concern in good faith. No employee will suffer demotion, penalty, or other adverse consequences for speaking up.
Our Commitment
TLL believes that creating a safe environment for whistleblowers strengthens our culture of trust and accountability. We value the courage it takes to raise concerns and are committed to listening, protecting, and acting fairly.
Last updated