FAQs

Frequently Asked Questions

What fees are charged when using Grid Trading Bots?

Grid Trading Bots do not charge any additional bot-specific fees. You’ll only pay the standard trading fees that apply to each executed order, the same as when placing manual trades.

Are all orders placed by Grid Trading Bots limit orders?

Yes, Grid Trading Bots primarily use limit orders to place trades.

However, please note that using a limit order does not guarantee maker fees. Depending on market conditions and price movements, a limit order may be filled immediately against existing orders on the order book, in which case it would be treated as a taker order and incur taker fees.

Why was my grid order charged taker fees?

Although Grid Trading Bots always place limit orders, whether an order is executed as maker or taker depends on market conditions at the time the order is submitted.

• A limit order may be executed as a taker order in the following situations:

  • Rapid price movements If the market price moves quickly, a limit order may immediately match against existing orders in the order book.

  • Order price overlaps with the best available price When a limit order is placed at or better than the current best bid or ask, it may be filled instantly instead of resting on the order book.

  • Low market liquidity In markets with thinner order books, immediate execution is more likely.

  • Tight grid spacing or high order frequency Smaller grid intervals increase the chance of immediate matching.

• While taker executions cannot be eliminated entirely, you can minimize their frequency by:

  • Trading high-liquidity pairs(e.g., BTC, ETH, SOL).

  • Using wider grid spacing

  • Avoiding grid activation during high volatility.

  • Setting a reasonable price range that is not too close to the current market price

Does the Grid Bot guarantee profits?

No. Grid bots do not guarantee profits. You may lose some or all of your invested capital depending on market conditions, configuration, and other factors.

Why did all my grids stop?

This usually happens when Stop Loss (SL) or Take Profit (TP) is triggered.

SL/TP applies to the entire bot, not individual grids. So when a threshold is reached, all grids stop together.

Why isn’t my grid placing any orders?

Check the following:

• Insufficient balance

• Price is outside the grid range If the current market price is not within your grid range, the bot may not place orders.

Why did Stop Loss trigger too early or too late?

Stop Loss is calculated based on your subaccount equity when the bot started, not your current equity or the performance of an individual grid.

(i.e., If the SL is set at 95%, the SL will trigger when equity drops to 5% of the starting value)

Can I change my grid settings after starting the bot?

Yes. You can:

• Add or remove grids

• Modify grid parameters

However, the SL/TP reference equity does not reset after changes. It still uses the equity at the time the bot started.

Why is my grid “stuck”?

This is usually normal behavior.

Most likely, the market price has moved outside your grid range. In this case:

• Orders on one side may have fully filled

• The bot waits for price to return into the range

Once the price re-enters the range, the grid will resume automatically.

Can I run multiple grids at the same time?

Yes.

A single bot can run multiple grids across different symbols, for example:

• SOL_USDC

• ETH_USDC

• BTC_USDC

Important:

• Each subaccount can only run one bot

• If you want separate bots with independent SL/TP settings, you need separate subaccounts

I had SOL before starting the bot, and now it’s gone. Why? (This applies to other assets as well.)

This can happen if:

• You enabled “Close position on stop”, and

• The bot had negative net executed exposure (short exposure)

In that case, the system may buy back the bot’s exposure when stopping, which can reduce your SOL balance.

Your pre-existing SOL should still remain. If the balance looks incorrect, check the bot’s trade history to confirm whether the bot’s executed trades account for the difference.

What happens if the price moves outside my grid range?

If the price moves above your upper limit or below your lower limit, the bot will not execute new trades until the price re-enters the range. Depending on your positions, this may result in unrealized losses.

What happens if the price range is set too wide?

Trade frequency decreases, but price differences between grid levels increase.

How do I choose the number of grids?

• High volatility → More grids

• Low volatility → Fewer grids

Users may consider historical volatility when configuring.

Why can't I trade manually in my bot subaccount?

When the bot is ON, manual trading is disabled to prevent conflicts between your orders and the bot's automated strategy. Turn the bot OFF if you need to trade manually.