Exchange FAQs
What are trading and withdrawal fees on the Backpack Exchange?
Spot trading fees vary by Tier Level and can be viewed in the table below. View full details about Tier Levels and Marker/Taker Fees here. Withdrawal...
Why is my KYC Identity Verification pending?
Backpack Exchange uses an automated KYC system to complete Identity Verification. In some cases the system flags an account for a manual review by the...
Why is my Deposit/Withdrawal pending?
In some cases Deposits and Withdrawal can take up to one hour to process. If your Deposit or Withdrawal is pending for longer than one hour please r...
How do I report Banxa deposit issues?
In some cases Banxa deposits can take up to one hour to process. If your Banxa deposit is pending for longer than one hour please reach out to Supp...
Why is my OTP (One Time Pass) code not working during login?
The most common causes of OTP (One Time Pass) code issues: User is looking for OTP code in email inbox instead of 2FA app 2FA app device and Exchange ...
I deposited an asset which Backpack Exchange does not support, what do I do?
If you deposited an asset which Backpack Exchange does not have listed please reach out to Support via email: support@backpack.exchange Do you have q...
How do I claim Referral rebates?
Registered Exchange members who onboard KYC'd users with their Referral Code will earn 30% of the trading fees generated by that new user. If your Ref...