Exchange FAQs
What are trading and withdrawal fees on the Backpack Exchange?
Spot trading fees vary by Tier Level and can be viewed in the table below. View full details about Tier Levels and Marker/Taker Fees here. Withdrawal...
Why is my KYC Identity Verification pending?
Backpack Exchange uses an automated KYC system to complete Identity Verification. In some cases the system flags an account for a manual review by the...
Why is my Deposit/Withdrawal pending?
In some cases Deposits and Withdrawal can take up to one hour to process. If your Deposit or Withdrawal is pending for longer than one hour please r...
How do I report Banxa deposit issues?
In some cases Banxa deposits can take up to one hour to process. If your Banxa deposit is pending for longer than one hour please reach out to Supp...
Why is my OTP (One Time Pass) code not working during login?
The most common causes of OTP (One Time Pass) code issues: User is looking for OTP code in email inbox instead of 2FA app 2FA app device and Exchange ...
I deposited an asset which Backpack Exchange does not support, what do I do?
If you deposited an asset which Backpack Exchange does not have listed please reach out to Support via email: support@backpack.exchange Do you have q...
How do I claim Referral rebates?
Registered Exchange members who onboard KYC'd users with their Referral Code will earn 30% of the trading fees generated by that new user. Referral re...
FAQs about the $TNSR claim
The Tensor Adventure began on March 26th and ended on April 6th. To qualify users had to: Connect a Backpack Wallet to Tensor and execute at least one...
FAQs about the Parcl (PRCL) distribution to Phase 2 participants
The PRCL token is being distributed to Backpack Exchange users. PRCL can be claimed in the Questlog (💎) menu . FAQs about the event are located be...
'$PRCL And Earn' Quest Information and FAQs
Generate maker and taker volume on the Backpack Exchange with PRCL/USDC to win from the 1 million PRCL prize pool! $PRCL and Earn begins on April ...