Why is my OTP (One Time Pass) code not working during login?


The most common causes of OTP (One Time Pass) code issues:

  1. User is looking for OTP code in email inbox instead of 2FA app

  2. 2FA app device and Exchange login device are synced to different time zones causing OTP code to fail

  3. User has multiple 2FA apps downloaded and is looking for OTP code in wrong one

  4. User is opening the Exchange on a mobile device via browser app. We do not currently support this activity.

If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via email.

Do you have questions or require further information?

Please reach out to us at: support@backpack.exchange.