> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/exchange/trading/order-types/conditional-orders/faq.md).

# FAQ

### Why was my conditional order not triggered even though the market price reached my trigger price?

#### **Logic of a Conditional Order**

A Conditional Order follows an **“If–Then” logic structure**:

* **IF** the market price reaches the predefined **trigger price**,
* **THEN** the system automatically submits an actual order (either a **market order** or a **limit order**).

***

#### **Step-by-Step Logic Flow**

1. **Set Trigger Price** → You define the condition (e.g., “If BTC falls to $25,000”).
2. **Choose Execution Type** → You decide whether the system should place a **market order** (immediate execution) or a **limit order** (at your chosen price).
3. **Wait for Condition** → Until the trigger price is reached, the order stays inactive and does not appear in the order book.
4. **Activation** → Once the market price hits the trigger, the system automatically places your chosen order.
5. **Execution** →
   * If it’s a **market order**: it executes instantly at the best available price.
   * If it’s a **limit order**: it executes only at your specified price or better, if market liquidity allows.

***

#### **Troubleshooting Checklist** 

1. **Confirm the benchmark price selected for the trigger** — Mark Price, Index Price, or Last Traded Price.
   * If you set it to **Mark Price** but were monitoring the **Last Traded Price**, differences may occur.
   * A conditional order only triggers when the **chosen benchmark** actually reaches your trigger level.
   * If that benchmark never reaches the trigger price, the order will not activate, even if another price type appears to do so.
2. **Check whether you placed a limit order.**
   * When using a limit order, once the trigger price is reached, the system will only place your order on the book.
   * The order will only be executed if the **market price reaches or exceeds your specified limit price.**
3. In highly volatile markets, there may be **rapid fluctuations** or **gaps** between price updates. If the benchmark price only touches the trigger price momentarily and does not register in the system, the conditional order may not be activated.


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