Sell Your FTX Internal Claim via Backpack Exchange

Step 1: Access the FTX Claims Portal

1. Log in to Backpack Exchange (web version)

2. Navigate to FTX Claims in the top menu

   • Or go directly to: https://backpack.exchange/ftx-claims

Step 2: Authenticate Your Claim

1. Enter your claims.ftx.com credentials:

   • Email address

   • Password

   • 6-digit OTP from your authenticator

     • Email-based 2FA is not supported. Please switch to an authenticator app on claims.ftx.com first.

2. Accept both required consents:

   • You accept the buyer's Terms of Service & Privacy Policy

   • You acknowledge that the claims buyer is an independent third party not affiliated with Backpack

Step 3: Review Your Claim Summary

Check your claim status:

• Bid Received → Total offer amount will be displayed

• Awaiting Offer → You'll receive an email notification when ready

Step 4: Accept the Bid

Review the offered amount and click Accept if you're satisfied with the price.

Step 5: Complete KYC Verification

When prompted, click Complete KYC Verification and upload the following in the secure Sumsub window:

Required Documents:

• Government photo ID

• Live selfie

• Proof of address (≤90 days old)

• Additional documentation may be required for larger claims

After submitting your documents, you'll receive an email notification confirming the status of your KYC verification.

Step 6: Complete and Submit IRS Form

• Click 'STEP 7' to generate tax forms (this option will not be checked for users who have not submitted).

• Fill out the form as prompted.

⚠️ Note: If a user fails to submit the required documents within 60 days of the second notice to submit it, the debtor will attempt to expunge their claim as this is part of the Pre Distribution Requirements

Step 7: Sign Transfer Agreement

Complete the DocuSign Claim Transfer Agreement that will be emailed to you.

Step 8: Receive Payment

After the buyer countersigns the agreement, USDC will be deposited directly into your Backpack Exchange account. You can trade or withdraw instantly.

Processing Timeline

Common Issues

• Can't access claims.ftx.com? Ensure you're using the correct email and that your OTP authenticator is working

• Account locked after failed login attempts? Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.

• Documents rejected? Check that all documents are clear, recent (≤90 days for address proof), and match your identity

• Payment delayed? Larger claims may require additional verification and take longer to process

• Experiencing errors? Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.

• Do NOT click the login confirmation email from claims.ftx.com. Since the login process is handled on your behalf, clicking that email link will cause authentication errors and prevent you from accessing your claim. Simply ignore these confirmation emails during the claims selling process.

• If you encounter an error during the process, wait 20 minutes before retrying until you successfully proceed to the 'Email Verification Required' page (or the next step).

  

  
• When forwarding emails, do not click any links or the 'Reset & Continue' button. Simply forward the email and wait patiently for the page to auto-refresh (this may take up to 20 minutes).

  
• Document Upload Requirements:

  • Identity Verification: Only a valid passport is accepted.

  • Proof of Address: A credit card statement is preferred.

  • KYC Verification: Ensure both your computer and mobile device are on the same network if used simultaneously.

• If the page displays 'Manual Review in Progress', please wait patiently and monitor your email for updates.

  
• If you see 'Offer Acceptance Failed' or 'Claim Denied', contact Backpack Support and provide your FTX account and claim code.

  

We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.

Still have questions? Visit the in‑depth FTX Creditor FAQ for additional details: https://www.ftxcreditor.com/faq