Deposit

How do I deposit USD?

1. Open the Deposit modal

   In the top-right corner, click Deposit, then choose External → Cash → Wire Transfer, and hit Continue.

   Note: The minimum deposit is $100, and we accept USD only.

2. Copy your bank details

   You’ll see everything you need on the “Wire transfer” screen:

   • Account name

   • SWIFT/BIC

   • IBAN / Account number

   • Sort code (if applicable)

   • Reference (include this exactly to credit your account)

   • Bank name & address

   • Recipient address

3. Send the wire from your bank

   From your personal bank account, initiate a SWIFT transfer using the details above. Make sure:

   • The sending account is in your name (third-party transfers are rejected).

   • You send USD only.

⚠️ Important: Deposits must come from a bank account in your name. Third-party deposits are not supported.

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What details do I need for a wire transfer?

We provide:

• Account name

• SWIFT/BIC

• IBAN / Account number

• Sort code (if applicable)

• Reference (include this exactly to credit your account)

• Bank name & address

• Recipient address

Please ensure accuracy to avoid delays.

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How long does a USD deposit take?

Deposits typically take 1–3 business days, depending on your bank and intermediary banks.

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Are there deposit fees?

We do not charge deposit fees ourselves. However, a flat fee from our banking partner applies per deposit (displayed during the transaction). Your bank or intermediary banks may also charge fees.

Fee Reimbursement Program:

• 50% reimbursement for users with over $10,000 AUM

• 100% reimbursement for users with over $100,000 AUM

• 100% reimbursement for VIP1 status or higher, regardless of AUM

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Can I deposit from another person's bank account?

No. We only accept deposits from bank accounts in your own name. Third-party deposits will be rejected or returned, potentially incurring additional fees.

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My deposit hasn't arrived—what should I do?

If a deposit doesn't appear after 3 business days:

1. Confirm with your bank that the wire was sent successfully.

2. Verify that all wire details and required reference codes were included.

3. Contact our support with your wire receipt and bank confirmation.

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What happens if my deposit is rejected?

Rejected deposits (e.g., due to name mismatch or missing reference) are typically returned to the sending bank, potentially incurring third-party fees and delays.

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Will I need to provide extra documentation?

In some cases, our banking partner or your own bank may request additional details—for example:

• Purpose of transaction (e.g. “crypto purchase”)

• Proof of source of funds (recent bank statement)

• Any other compliance documentation

If you receive such a request, please reply promptly with the information to avoid processing delays.