Please browse our comprehensive self-service support articles below. If you're in need of direct help please don't hesitate to reach out to our team directly:

• For email support: [email protected]

• For live chat support use the chat popup in the bottom-right corner of your screen.

• For community support head to our discord at https://discord.gg/backpack

Mobile: Exchange and Wallet

App Store

Google Play

Android APK Download

Extension: Wallet

2FA Apps

To get started, visit Backpack Exchange and select 'Sign Up'.

Note: Ensure that you're on the official Backpack Exchange domain

• ‍https://backpack.exchange

KYC (Know Your Customer) is a standard process required by global financial regulations. It serves several important purposes:

• Compliance With Regulations KYC ensures that the exchange complies with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements. This helps prevent illegal activities such as money laundering, terrorist financing, and fraud.

• User Identity Verification By verifying the identity of each user, the exchange can confirm that accounts are genuine and are not created with stolen or falsified information.

• Account and Asset Security Verified accounts significantly reduce the risk of unauthorized access, identity theft, and fraudulent transactions. This helps protect both users and the platform.

• Improved Service Access Completing KYC often provides users with higher transaction and withdrawal limits, as well as access to more advanced features and services.

Crypto deposits and withdrawals on Backpack Exchange are processed directly on-chain.

• Withdrawals: transfer assets from your Backpack Exchange account to an external blockchain address of your choice.

• Deposits: bring assets from an external wallet into your Backpack Exchange account.

You can always check the minimum deposit and withdrawal amounts for each supported asset on the Market Info Assets page. This helps prevent failed transactions caused by sending amounts below the required threshold.

⏳ Note on confirmations: Deposits require a certain number of blockchain confirmations before they appear in your account.

For the minimum deposit and withdrawal amounts and withdrawal fees for different tokens, please refer to https://backpack.exchange/market-info/assets.

The most common fixes for OTP (One Time Pass) code issues:

1. Look for OTP code in your 2FA app (not email).

2. Sync your 2FA app device and Exchange login device to the same timezones.

3. Do you have multiple 2FA apps downloaded? Make sure you're checking in the correct one.

If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via [email protected]

🔐 Enabling 2FA is one of the most effective ways to keep your account and funds safe. We strongly recommend activating 2FA immediately after registration.

1. Log into your exchange account, click the Settings button in the top right corner, and select Security.

1. Under the 2FA section, click Enable, then enter the one-time passcode (OTP) sent to your registered email and click Submit.

1. Scan the QR code with an authenticator app (e.g., Google Authenticator), then enter the Verification Code in the field below and click Verify.

🎉Setup complete!

1. Ensure network connectivity.

   • Please make sure your internet connection is stable.

   • In some regions, a global VPN may be required.

2. Check your spam or junk folder.

   • Then add the verification email address [email protected] to your whitelist and try again.

3. Check if you are using a decentralized email (e.g., Dmail).

   • Due to differences in architecture and protocols, such email services may sometimes be misclassified or incompatible with certain platforms’ mail systems.

   • If this is the case, we recommend following these steps to

If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via [email protected]

Convert Dust helps you clean up your account, optimize fund usage, and manage your assets more efficiently.

What is Dust？

“Dust” refers to very small balances of cryptocurrencies left in your account after trading, fee deductions, or airdrops. These small amounts are usually too small to be traded or withdrawn individually.

To reset your 2FA, please follow the steps below and submit the required information to [email protected].

⚠️Please note: 2FA reset typically takes around 48 hours to complete.

1. Send an email to Customer Support

   • In the subject line, enter “2FA Reset”, “2FA Recovery”, or similar.

Our fiat solution enables you to deposit and withdraw USD via SWIFT wire transfers directly to and from your personal bank account, providing seamless global fiat access (subject to jurisdictional restrictions).

Is this service available in all countries?

Due to regulatory requirements, our fiat services are not available in certain jurisdictions. Please refer to the list below for countries and regions where fiat deposits and withdrawals are currently not supported:

If you’ve forgotten your password, don’t worry — resetting it is quick and easy.

Step-by-Step Guide to Reset Your Password

1. Access the Login Page

A Conditional Order is an instruction to buy or sell an asset once certain market conditions are met, such as reaching a specific trigger price. When the trigger condition is activated, the order is placed automatically as a market or limit order.

When to Use？

• When you want to automate entries or exits based on price movement.

Common Deposit Issues

Does placing a Scaled Order count as a market order or a limit order?

A Scaled Order is made up of multiple limit orders distributed across a selected price range. It is not a market order.

A Limit Order allows you to set the maximum price you are willing to pay when buying, or the minimum price you are willing to accept when selling.

When to Use?

• When you want to control the exact entry or exit price.

At Backpack Exchange, our commitment to providing a transparent and competitive fee structure is paramount.

The table below outlines the Spot Trading & Perpetual Futures fee tiers, enabling traders to easily identify the fees associated with their trading volume.

• ‍

We may change these fees for the next phase of launch and will post the updated fees here beforehand.

*SUBJECT TO CHANGE*

Travel Rule

The Travel Rule is a global regulatory requirement issued by the Financial Action Task Force (FATF). It requires Virtual Asset Service Providers (VASPs), such as cryptocurrency exchanges, to share sender and recipient information when transferring digital assets above a certain threshold. This helps prevent money laundering, terrorist financing, and other illicit activities.

Why Does the Exchange Ask for Additional Information When I Withdraw?

Depending on the withdrawal amount and the destination, you may be asked to provide beneficiary details such as the recipient’s name or account reference. This information is required for Travel Rule compliance and ensures the security and transparency of crypto transfers.

Is My Personal Information Safe Under the Travel Rule?

1. Main Risks for Lenders (Depositors)

• Liquidity Risk: At times of high utilization, it may be difficult to withdraw funds immediately, as most liquidity is already borrowed.

• Market Risk (Asset Depreciation):

A Scaled Order is a trading strategy that places multiple buy or sell orders at predefined price intervals, either above or below the current market price. This creates a series of smaller orders that scale into or out of a position gradually, rather than executing a single large order.

When to Use?

• When you want to average your entry or exit price over a range instead of committing at one price point.

Backpack Exchange extends services to regions and countries across the globe.

Regions Not Served

We currently do not serve residents of the following countries and regions:

• North Korea

• Iran

• Cuba

• Crimea Region of Ukraine

• Sevastopol Region of Ukraine

• Luhansk Region of Ukraine

• Donetsk Region of Ukraine ‍

Residents from these areas will not have access to the services provided by Backpack Exchange.

Please stay tuned if you are a resident of the following countries!

If you reside in any of the countries or regions listed below, we are not currently able to serve you, but we are working towards being able to do so in the future:

• Canada

• Japan

• New Zealand

Note: Supported regions and countries are subject to change.

Why a Filled Order May Not Appear on the K-Line？

A common reason for this situation is how candlestick (K-line) charts are constructed versus how individual trades are executed and displayed.

1. Candlestick Aggregation

   • Each candlestick (K-line) represents the open, high, low, and close prices within a set time interval (e.g., 1 minute, 5 minutes).

   • If your trade occurred at a price between the recorded high and low, but it did not exactly match the open, close, or extreme values, it will not appear as a labeled point on the candlestick itself.

2. Trade Matching vs. Chart Data

   • The execution price of your order comes from the order book matching engine.

   • The candlestick chart is based on a stream of trades during each interval, but depending on chart compression and data aggregation, not every individual trade is visible.

3. Low Volume or Rapid Price Movements

   • If there was very little trading activity, your trade might have occurred at a price level not revisited by other trades within that candle.

   • Charts often display only the highest and lowest trade prices in the timeframe, so intermediate prices (including yours) may not be obvious.

4. Chart Provider Variations

   • Depending on the charting system or data feed, some platforms may round, filter, or slightly delay certain ticks.

   • This can cause differences between what you see on the chart and the precise execution record of your trade.

Key Takeaway

Your order was executed correctly at the market price available in the order book. However, because candlestick charts only show summarized price points (open, high, low, close) for each interval, not every individual execution price will be visible on the K-line. For exact trade prices, always refer to your order history or trade log rather than the chart.

Why Create a Sub-Account?

Sub-accounts give you more control by keeping funds seperate. They’re ideal if you want to manage different strategies, or capital without everything tied to one account.

Creating sub-accounts allows you to:

• Separate risk. Losses or positions in one sub-account won’t affect funds over into others.

• Run multiple strategies. Trade different approaches or portfolios independently.

• Move funds easily. Transfer between your main account and sub-accounts for clear, simple capital management.

Sub-accounts help you trade smarter and safer by keeping activities organized and risks contained.

How to Create a Sub-Account?

1. Log into your exchange account, click the account icon in the top right corner, then click “Add Subaccount.”

1. Create a username and click “Add Subaccount” again to save.

Frequently Asked Questions

What to Do

1. Change Your Password Immediately

   • Log in and go to Settings.

   • Update your password with a strong, unique combination.

   • Visit .
2. Enable Two-Factor Authentication (2FA)

   • If not active, go to Security Settings.

   • Set up 2FA using a reliable app like Google Authenticator.

3. Review Account Activity

   • Check your transaction history for unfamiliar actions or transactions.

   • Contact us at [email protected] with details of your concerns.

   • Include any unusual activity you’ve noticed.

Recognize and Avoid Phishing Attempts

To safeguard your Backpack Exchange account, it’s crucial to recognize and prevent phishing attempts. Follow these steps:

1. Verify the URL

   • Always ensure you’re accessing the official site: .

   • Double-check the URL before entering any credentials.

   • Note:

🔒 Reminder

Your online safety is vital. By staying informed and cautious, you can protect your account and assets from potential threats.

Withdrawing to a Wallet

1. Open the Withdraw menu

2. Choose the cryptocurrency you wish to withdraw and enter the amount

3. Enter the destination address or open 'Address book' and select address

4. Click “Continue” and then enter your 'Email verification code' and 'Authenticator app code', select Submit button

Transfers Between Sub-Accounts

1. Click “Withdraw.”

1. Under the “Subaccounts” tab, select the token you wish to transfer.

2. Enter the transfer amount.

3. From the dropdown menu, select the source subaccount.

4. From the dropdown menu, select the destination subaccount.

🎉 Done! Your funds will be credited shortly.

You'll need to register first before you can start trading on Backpack Exchange. Setting up your account on Backpack Exchange is simple and straightforward.

Download the Backpack mobile application

• ‍iOS App Store

• ‍

Initiate 'Create a new account'

Why was my conditional order not triggered even though the market price reached my trigger price?

Logic of a Conditional Order

A Conditional Order follows an “If–Then” logic structure:

• IF the market price reaches the predefined trigger price,

• THEN the system automatically submits an actual order (either a market order or a limit order).

Step-by-Step Logic Flow

1. Set Trigger Price → You define the condition (e.g., “If BTC falls to $25,000”).

2. Choose Execution Type → You decide whether the system should place a market order (immediate execution) or a limit order (at your chosen price).

3. Wait for Condition → Until the trigger price is reached, the order stays inactive and does not appear in the order book.

Troubleshooting Checklist

1. Confirm the benchmark price selected for the trigger — Mark Price, Index Price, or Last Traded Price.

   • If you set it to Mark Price but were monitoring the Last Traded Price, differences may occur.

   • A conditional order only triggers when the chosen benchmark actually reaches your trigger level.

A Market Order is an instruction to buy or sell immediately at the best available price in the order book.

When to Use？

• When you want your order to be executed instantly.

• Suitable for entering or exiting a position quickly, regardless of slight price changes.

Key Points

• Execution is guaranteed, but the price may vary slightly due to market liquidity (slippage).

• Best for urgent trades, not for precise price control.

How to Avoid Slippage Risk When Using Market Orders？

• On the Futures Order Placement page, select the token you wish to trade.

• After confirming the trade direction, choose Market Order.

• Enter the order quantity.

• Click Max Slippage Setting, then enter the maximum slippage you are willing to allow.

• Click Submit to save the setting.

• Confirm the order.

1. Open your Portfolio

https://backpack.exchange/portfolio/balances/assets

2. Switch to Trades tab

3. Select Export

4. View file in the browsers download menu

At Backpack Exchange, protecting your account security is our top priority.

To change your email address, please follow the steps below and submit the required information to [email protected].

Please note: Email changes typically take 2–4 business days to complete.

How to Change Your Backpack Exchange Account Email

1. Send an email to Customer Support

   • In the subject line, enter “Email Change”, “Change Email”, or similar.

   • If you do not receive a reply from Support within 48 hours, please send a follow-up email.

2. Complete Sumsub Verification

   • After receiving a reply from Support, you will be provided with a Sumsub verification link.

   • Access the link and complete the identity verification process.

3. Reply to the email and submit the required identity information

   • The information you need to provide includes, but is not limited to:

   Name and Address Confirmation

   • Please provide your full legal name and current residential address associated with your Backpack Exchange account.

   Source of Income

Review Process

• Once we receive your information, your account will be placed under a 48-hour security freeze.

• During this period, we will carefully review and verify your information to ensure account security.

• After the review is approved and the security freeze period has ended, we will proceed with changing your email address.

Contact Support

If you have any questions or need further assistance, please contact Backpack Support at . We will guide you through the entire process to ensure a smooth and secure experience.

Backpack Exchange is committed to maintaining the security and integrity of your account. Thank you for your understanding and cooperation!

What Are Interest Rates?

Interest rates represent the cost of borrowing assets or the yield earned by lenders who supply liquidity. Rates are typically variable and adjust dynamically based on market conditions, primarily driven by Utilization (the percentage of funds in the pool that have been borrowed).

How Are Interest Rates Determined?

1. Utilization-Based Model

   • When Utilization is low, borrowing demand is weak → interest rates are lower.

   • When Utilization is high, borrowing demand is strong → interest rates increase to encourage repayment and attract more deposits.

2. Borrower Interest Rate

Why Do Interest Rates Change?

• Market Supply & Demand: More borrowing increases rates, while higher deposits reduce rates.

• Liquidity Conditions: High utilization raises rates to incentivize lenders to supply more liquidity.

• Platform Risk Management: Dynamic adjustments help maintain balance and protect against liquidity shortages.

How can I view the current lending rates?

1. Click “Lend” to enter the Lending page.

2. Open the token selection dropdown menu.

3. You will then be able to view the real-time borrow and lend rates for different tokens.

What Is Utilization?

Utilization refers to the percentage of total available funds in a lending pool that have been borrowed by users. It reflects how much of the pool’s liquidity is currently in use.

Formula:

Utilization=Total Borrowed / Total Lent × 100%

For example:

• If a pool has 1,000 USDT deposited and 800 USDT borrowed,

• Then Utilization = 80%.

Why Is Utilization Important?

• For Lenders:

  • High utilization means more of their funds are actively lent out, potentially earning higher interest.

  • Very high utilization, however, may limit withdrawal flexibility, as most funds are borrowed.

• For Borrowers:

Key Parameters

• Optimal Utilization: The point where interest rates begin to increase rapidly to encourage more lending and loan repayments.

• Throttled Utilization: The utilization rate threshold where lend redeems and new borrows are paused to prevent 100% utilization.

• Max Utilization: The maximum utilization rate threshold where no lend redeems or new borrows are allowed, and positions may be automatically deleveraged.

The Rank Referral Program rewards top badge holders with a percentage match of the points earned by their referred users.

Eligibility

• Who qualifies: Gold, Platinum, Diamond, Challenger (Season 2 only)

• What you earn: a weekly points match on the points your referrals generate

• First distribution: Week 8 of Season 2 (included in the standard weekly points payout)

• Available to Affiliate participants. If you're already enrolled in the Affiliates program, you're still eligible.

Match Rates (Season 2)

• Gold: 2%

• Platinum: 3%

• Diamond: 4%

• Challenger: 5%

How it works

1. A user signs up with your referral code and completes KYC.

2. Each week, your referred users earn points based on their activity.

3. You receive a percentage match (per the rates above) on those points. The match is included in the weekly points distribution.

Example

If your referred user earns 10,000 points in a week and your rank is Diamond, you receive 4% = 400 points that week.

Notes & Policies

• Season-specific: Only Season 2 ranks are eligible.

• Affiliate exclusion: Users in the Affiliates program are not eligible for Rank Referral matches.

• Weekly cadence: Matches follow the normal weekly distribution schedule.

FAQs

1. Deposit funds into your exchange account (crypto or fiat).

   • Crypto Deposits

   • Fiat Deposits

2. On the Order Placement page, select the appropriate market (Spot or Futures — here we take Futures as an example).

   • Select your desired trading pair (e.g., BTC-PERP)

   • Choose the trading direction (Buy/Sell)

3. Select Scaled Order as the order type.

4. Enter the required parameters

   • Price Range

   • Order Count(2-50)

   • Total Quantity

5. Select the order distribution type

   • Flat, Increasing, Decreasing

   • Click “Preview” to review the order

6. Optional settings

   • Post Only: Ensures your order is placed as a maker order and does not take liquidity.

   • IOC (Immediate or Cancel): Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.

   • Reduce Only: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.

7. Submit the order.

Frequently Asked Questions

Backpack Exchange Points Program

• Season Timeline

  • Season 1: March 21, 2025 – May 29, 2025

  • Season 2: July 3, 2025 - September 10, 2025

  • Season 3: September 11, 2025 - November 19, 2025

  • Season 4: Started on November 20, 2025

• Points Distribution

  • Points are distributed weekly, based on user activity across all products.

  • Criteria for points are continuously updated and intentionally opaque.

  • Goal: Reward users who contribute to Backpack’s growth.
• Ranks

  • Ranks are tied to each season.

  • When a new season begins, all users start from zero.

  • Rank tiers: Bronze, Silver, Gold, Platinum, Diamond, Challenger

• Special Drops

  • Legacy Drop: Snapshot taken on March 20, 2025, at ~09:00 UTC, allocated to historical users since late 2023.

  • Bonus Drop: 10 million points distributed to active users during the off-season between Season 1 and Season 2.

• Affiliate Point Matching

  • Qualified affiliates earn elevated points based on the activity of referred users.

  • Granted at Backpack’s discretion.

• User Access

  • View your points and rank:

  • Get started: Sign up at or download the Backpack app .

Standard KYC Requirements (applicable to most countries)

1. Provide your full name, date of birth, and address.

2. Provide details about your source of income and occupation.

This guide provides a detailed overview of the required documentation for KYC verification.

To ensure the integrity and security of our platform, all individual and institutional customers seeking to trade on Backpack Exchange must complete our Know Your Customer (KYC) verification process.

Learn more about .

Verify Individual Account Identity

A Take-Profit (TP) order automatically closes your position once the market price reaches your chosen profit target. It’s designed to help you secure profits without needing to constantly monitor the market.

Trigger Conditions

A Take-Profit order is activated when your selected trigger price source — Latest, Mark, or Index — reaches or exceeds the Take-Profit trigger price you set.

• Long (Sell) → Triggered when the market price rises to or above your Take-Profit trigger.

Overview

A Stop-Loss (SL) order automatically closes your position when the market moves against you and reaches your defined loss threshold. It’s designed to help you manage risk and limit potential losses.

Trigger Conditions

A Stop-Loss order is activated when your selected trigger price source — Latest, Mark, or Index — reaches or exceeds the stop price you set.

• Long (Sell) → Triggered when the market price falls to or below your stop price.

What are the differences between spot margin and futures?

Frequently Asked Questions

Trading Fees

Standard trading fees apply to buy and sell orders, which depend on your VIP level or maker/taker status. For more details, please refer to the section on

Funding Fees

Overview

When participating in crypto lending and borrowing, it is important to monitor market trends and assess risks. Exchanges provide charts, candlestick views, and trading indicators to help users analyze asset price movements, evaluate borrowing opportunities, and manage lending risks more effectively.

How can I change the display language of the platform?

Log into your exchange account → go to Settings → under the Account tab → Preferences, then select your preferred display language.

Common Deposit Assets and Supported Networks

⚠️Important Notes

1. Supported Stablecoin Deposits

Backpack Exchange only supports native stablecoin deposits on their respective networks. Depositing the wrong version of a stablecoin may result in your funds not being credited.

Example: Optimism Network

On the Optimism network, Backpack only supports deposits of USDT0 with the contract address:

We do not support deposits of USDT with the contract address:

2. How to Avoid Deposit Errors

Before making a transfer:

1. Verify the deposit address and network carefully

2. Read all notices and warnings displayed on the deposit page

3. Contact our official support team if you're unsure which network or token to use

Deposit via Exchange wallet address

1. Open the Deposit menu

2. Choose the cryptocurrency you wish to Deposit

Search for the token if you don't see it in list.

3. Copy the wallet address

4. Paste the address into your sending platform and initiate the transfer (from a non‑custodial wallet or exchange)

Deposit via subaccounts

1. Open the Deposit menu

2. Choose the cryptocurrency you wish to Deposit

3. Enter Deposit amount and Select the 'From' sub-account and the 'To' sub-account.

4. Click the 'Transfer' button.

How to Request Account Deletion？

If you’d like to delete your Exchange account, please email [email protected] from the same email address linked to your account. Use “Account Deletion” as the subject line. Our team will guide you through the next steps and confirm once the process is complete.

⚠️Please note that once deleted, you will not be able to register again within 6 months.

Data Retention

Backpack is committed to safeguarding your personal data and retaining it only as long as law and regulation require. Because we operate in a regulated financial environment, we cannot delete a verified account or its historical records until the statutory retention period has elapsed (typically five to seven years, depending on jurisdiction). The sections below explain why and outline the steps you can take to wind down your relationship with us while your data remains in mandatory retention.

Who this guide is for

• Customers with a Backpack Exchange account (web or mobile)

• Users of Backpack Wallet who completed identity verification for the exchange

Backpack Wallet (self‑custodial)

Backpack Wallet is a self‑custodial application. Your private keys never leave your device, and we do not maintain a server‑side “wallet account.” Because we hold no wallet data, there is nothing for us to delete—simply uninstall the app or extension.

Deletion and retention rules described below apply only to Backpack Exchange accounts.

Why we cannot delete your account

Financial‑services regulations—particularly Know‑Your‑Customer (KYC) and Anti‑Money‑Laundering (AML) rules—require regulated exchanges to preserve certain records for prescribed periods. These obligations apply to Backpack in every jurisdiction where we operate.

Data we must retain

Once the statutory window closes—usually five to seven years, depending on jurisdiction—we securely erase or anonymise records wherever law permits.

Actions available to you

1. Withdraw assets and close positions — transfer funds away and settle any open trades.

2. Cease using the service — sign out, uninstall the application, and clear browser data.

3. Opt out of marketing messages — click “unsubscribe” in any Backpack email.

4. Request a review — if you believe special circumstances apply, contact us; we assess each request individually and may deactivate certain functionality on a case‑by‑case basis.

Your account will remain inactive, and all retained data will continue to be stored securely with restricted access.

How to Contact Us

If you have any concerns about your data or wish to inquire further about account closure or deactivation options, please reach out to us via the following channels:

• Email:

• Live Chat: and click on the chatbot in the lower right hand portion of your screen.

All requests are reviewed individually and carried out in accordance with data‑protection laws and our internal compliance standards. Your information is protected, held only for the legally required period (generally 5–7 years), and never processed beyond legitimate business or regulatory purposes. To learn more about your rights—including access, restriction, or objection—please see our Privacy Policy.

Spot Trading on the Web

1. Deposit funds into your exchange account (crypto or fiat).

   • Crypto Deposits

2. Navigate to the Spot Trading section

   • Select your desired trading pair (e.g., SOL/USD)

   • Choose the trading direction (Buy/Sell)

3. Select the

4. Enter the required parameters

   • Price

   • Quantity

   • ... (and other necessary parameters)

5. Optional settings

   • Post Only: Ensures your order is placed as a maker order and does not take liquidity.

   • IOC (Immediate or Cancel): Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.

   • Margin: Uses leverage to improve capital efficiency (note: this increases liquidation risk).

6. Submit the order.

Spot Trading on Mobile

1. Deposit funds into your exchange account (crypto or fiat).

2. Navigate to the Spot Trading section

Frequently Asked Questions

This quick guide shows you exactly how to wire USD from your Wise account to Backpack

Overview

Prerequisites

Ensure you have:

• ✅ Wise account and available funding method

• ✅ Backpack Exchange wire details (SWIFT, IBAN, Account Name, Reference Code)

Step-by-Step Guide

1. Get Your Backpack Wire Details

• Log in to .

• Go to Deposit

• Select Cash (USD) → Wire Transfer → click Continue

Copy:

• SWIFT/BIC

• IBAN/Account Number

• Account Name

• Reference Code

2. Send USD via Wise

• Log in to your Wise account (website or app)

• Click on the green 'Send' button

• On the 'Select their currency' screen, choose your 'Source currency' (local currency or USD if funded) and set the Target currency to USD

• On the 'Add a recipient' screen, select 'Bank details'

• Select 'Business or Charity' recipient (required as Backpack is a business)

• Enter Backpack’s Beneficiary Name, IBAN, and SWIFT/BIC

• Select the payment currency and enter the amount, click 'Continue'

• review fees, In the 'Payment reference / Message' field, paste your Backpack Reference Code, and click 'Continue to instructions' to complete the transfer

3. Track Your Deposit

• Wise will display real-time status updates: Processing → Sent.

• Funds usually appear in your Backpack account within 1–5 business days.

• If the transfer hasn't been credited after 5 business days, contact Wise and Backpack Support with your wire details.

🎉 Great work! Your deposit is on its way.

If you encounter any issues, our support team is available 24/7. Contact us at [email protected], and please include your wire details for quicker assistance.

Use the TWAP strategy on the web

Spot Trading with TWAP

1. Navigate to the Spot Trading page

2. Select your desired trading pair and position direction (Buy/Sell)

3. Choose ‘TWAP’ as your order type

4. Enter required parameters:

   • Total Quantity

   • Running Time

   • Frequency

5. Optional settings:

   • Check ‘Randomize’ to enable randomized order execution

   • Check ‘Margin’ to use leverage

6. Place your order

Futures Trading with TWAP

1. Navigate to the Futures Trading page

2. Select your desired trading pair and position direction (Buy/Sell)

3. Choose ‘TWAP’ as your order type

4. Enter required parameters:

Use the TWAP strategy on mobile

Spot Trading with TWAP

1. After entering the trading interface via 'Trade', click 'Spot' in the top-left corner

2. Select your desired trading pair and position direction (Buy/Sell)

3. Choose ‘TWAP’ as your order type

4. Enter required parameters:

Futures Trading with TWAP

1. After entering the trading interface via 'Trade', click 'Futures' in the top-left corner

2. Select your desired trading pair and position direction (Buy/Sell)

3. Choose ‘TWAP’ as your order type

4. Enter required parameters:

1. Deposit funds into your exchange account (crypto or fiat).

   • Crypto Deposits

   • Fiat Deposits

2. On the Order Placement page, select the appropriate market (Spot or Futures — here we take Futures as an example).

   • Select your desired trading pair (e.g., BTC-PERP)

   • Choose the trading direction (Buy/Sell)

3. Select Conditional Order as the order type.

4. From the dropdown menu, choose the benchmark for the trigger price.

5. If you want the order to be executed as soon as the trigger price is reached

   • Enter the required parameters directly（Trigger Price and Quantity ）
6. If you want the order to be executed at a specified price after the trigger price is reached

   • Check “Limit Order” to set the specified execution price.

   • Enter the required parameters（Trigger Price, Limit Price and Quantity ）
7. Optional settings

   • Post Only: Ensures your order is placed as a maker order and does not take liquidity.

   • IOC (Immediate or Cancel): Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.

   • Reduce Only: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.

8. Submit the order.

What is a passkey?

A passkey is a login method that replaces traditional passwords with device-based authentication such as fingerprint, face recognition, or a local device PIN. It’s built on the FIDO2/WebAuthn standard and helps reduce common risks like phishing and credential theft.

How do passkeys compare to passwords?

Passkeys work differently than traditional passwords:

• They are unique to each account and bound to your device.

• They use biometric or PIN verification on your device instead of something you type.

• Because of this, they are less vulnerable to phishing and credential reuse.

How Do I Enable a Passkey on My Account?

• Log into your exchange account, click the Settings button in the top right corner, and select Security, under the Passkey section, click Enable.

• Enter the 6-digit code from your authenticator app linked to your account, and click Add Passkey.

• Select your browser’s password manager, or set up your device fingerprint or a PIN to save your passkey for use on backpack.exchange.

• Then follow the on-screen instructions based on your selected method.

Frequently Asked Questions About Passkeys

How can I view my username?

• After logging into your exchange account, click on your account in the top right corner to see the KYC name you registered with.

Troubleshoot connectivity issues

1. Check the Backpack Exchange's official channels

This guide shows you exactly how to wire USD from your Chase Bank account to Backpack Exchange

Overview

Spot margin trading lets you borrow assets against your collateral to increase the size of a spot position. You trade the underlying asset, and borrowed amounts accrue interest and are repaid later.

Spot Margin Trading on the Web

1. Deposit funds into your exchange account (crypto or fiat).

This quick guide shows you exactly how to wire USD from your ZA account to Backpack

Overview

This article guides you step-by-step on how to withdraw USD from your Backpack Exchange account directly to your Wise Bank account using a SWIFT wire transfer.

Overview

Overview