Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application.
You may file a complaint here. You may also contact us at support@backpack.exchange or submit your complaint in writing to:Trek Labs Ltd FZE dba Backpack ExchangeAttn: Complaints Department08-116 The Offices 4One CentralWorld Trade CenterDubai, UAEIf you are emailing or writing to us directly, please include the following information in your complaint:
- Your name and account email address
- Date of complaint
- Your contact information
- Details of your complaint
- Any supporting documentation relating to your complaint
We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint.
Do you have questions or require further information?
Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange
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