> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/wallet/troubleshoot/your-wallet-may-be-compromised.md).
# Your Wallet May Be Compromised
> **Security Reminder**
>
> Backpack Support will never ask for your Secret Recovery Phrase, private key, or password.
>
> If anyone claiming to represent Backpack requests this information, do not share it and end the conversation immediately.
***
## What Does This Warning Mean?
Backpack has detected on-chain indicators suggesting that this wallet may no longer be safe to use.
This does **not** necessarily mean your funds have been stolen. However, it may indicate that the wallet has been compromised, is vulnerable to unauthorized access, or is no longer fully under your control.
As a result:
* Transactions may fail
* Future deposits may be at risk
* Some assets may be difficult to recover
Because blockchain activity is public but ownership intent is not, Backpack cannot determine exactly what happened to the wallet. This warning is intended to help you identify potential risks before interacting with it.
***
## What Should I Do Next?
#### Step 1: Verify the Wallet's On-Chain Status
To determine whether account ownership has been modified:
1. Copy the affected wallet address from Backpack
2. Visit a blockchain explorer such as [Solscan](https://solscan.io/)
3. Search for the wallet address
4. Review the account's **Owner** field
Possible outcomes:
* **Owner = System Program**
* Ownership has not been reassigned
* However, your Secret Recovery Phrase or private key may still have been exposed
* In this situation, **move directly to Step 3**
* **Owner ≠ System Program**
* The account may no longer be under your control
* Transaction failures are likely related to the account's current on-chain state
* In this situation, **continue with Step 2**
***
#### Step 2: Consider Asset Recovery Options
Depending on the account's condition, certain assets may still be recoverable.
In some situations, community-developed recovery tools may be able to recover specific SPL tokens from compromised accounts. One example is [**sol-recovery.xyz**](https://sol-recovery.io/), an independent third-party recovery tool used by some members of the Solana community.
:warning:**Important Disclaimer：**
[sol-recovery.xyz](https://sol-recovery.io/) is not affiliated with Backpack. Backpack does not develop, operate, audit, or guarantee this service, and recovery outcomes are not guaranteed. If you choose to use any third-party recovery tool, you do so entirely at your own risk.
***
#### Step 3: Stop Using the Affected Wallet
If you believe a wallet may be compromised, the safest approach is to stop using it.
We recommend:
1. Creating a new wallet with a newly generated Secret Recovery Phrase
2. Storing the recovery phrase securely offline
3. Moving any unaffected assets to the new wallet
4. Updating any addresses used for deposits, withdrawals, or dApp connections
Do not send additional funds to a wallet that may be compromised.
New deposits may be inaccessible or vulnerable to unauthorized withdrawal.
***
#### Step 4: Improve Your Wallet Security
To reduce the risk of future compromise:
* Store your Secret Recovery Phrase offline in a secure location
* Never share your Secret Recovery Phrase or private key with anyone
* Review transaction details carefully before signing
* Be cautious when connecting wallets to unfamiliar websites
* Avoid downloading untrusted software
* Consider using a hardware wallet for long-term storage of significant assets
* Be skeptical of offers involving free tokens, airdrops, giveaways, or urgent requests for wallet access
***
## Frequently Asked Questions
Does this warning mean Backpack has frozen my wallet?
No.
Backpack cannot freeze, block, restrict, or modify blockchain accounts.
This warning is informational only and is intended to help identify potential security risks.
Can I remove the warning?
The warning is based on the wallet's current on-chain state and associated risk indicators.
If those conditions continue to exist, Backpack may continue displaying the warning to help users avoid potential loss.
Can Backpack recover my assets?
No.
Backpack cannot restore account ownership, reverse transactions, or recover assets on behalf of users.
Is my other Backpack wallet affected?
Not necessarily.
This warning applies only to the wallet displaying the alert.
Other wallets are not affected unless they share the same Secret Recovery Phrase or were exposed through the same security incident.
Can I continue receiving funds at this address?
Backpack strongly advises against sending new funds to a wallet that may be compromised.
Future deposits could be inaccessible or vulnerable to unauthorized withdrawal.
I imported a seed phrase I found online and immediately saw this warning. What happened?
This may be related to a common scam sometimes referred to as a **"honey pot"** or **"rotten seed phrase"** scam.
In these schemes, attackers deliberately publish wallet credentials that appear to contain funds. Victims attempt to use the wallet or deposit assets, only to discover that the wallet is controlled or monitored by malicious actors.
If this occurs, stop using the wallet immediately and do not send funds to it.
If I create a new wallet, will it also show this warning?
No.
A newly created wallet with a new Secret Recovery Phrase is independent from the affected wallet.
As long as the new wallet remains secure, warnings associated with the old wallet will not affect it.
## Need More Help?
If you have questions about a warning displayed in Backpack, please contact Backpack Support at .
For your security, never share your Secret Recovery Phrase or private key with anyone, including Backpack Support.
---
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