> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/support-docs/vn/bao-cao-su-co-hoac-loi.md).

# Báo cáo sự cố hoặc lỗi

Cách tốt nhất để báo cáo sự cố hoặc trục trặc trong các sản phẩm của Backpack là tạo phiếu hỗ trợ (Support Ticket) bằng tính năng tích hợp sẵn trong cả Wallet và Exchange. Tính năng này sẽ thu thập thông tin hệ thống để hỗ trợ chẩn đoán sự cố.

* Sau khi gửi phiếu, hãy ghi lại mã số phiếu (ticket ID) và đính kèm nó khi liên hệ với bộ phận hỗ trợ qua địa chỉ email: ([support@backpack.exchange](mailto:support@backpack.app))

***


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