Complaints

Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application.

‍

You may file a complaint here. You may also contact us at [email protected] or submit your complaint in writing to:

Trek Labs Ltd FZE dba Backpack Exchange

Attn: Complaints Department08-116

The Offices 4 One Central

World Trade Center

Dubai, UAE

If you are emailing or writing to us directly, please include the following information in your complaint:

We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint.