> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/support-docs/cn/qian-bao/wen-ti-pai-cha/qian-bao-wu-fa-jia-zai.md).

# 钱包无法加载

### 浏览器扩展版

1. 确认浏览器扩展已经更新到最新版本。\
   ‍
2. 在浏览器的扩展管理页面关闭并重新开启 Backpack 钱包扩展。

如果上述操作无效，请尝试卸载并重新安装扩展。\
‍

**注意: 在重新安装和导入钱包之前，请务必保存好您的助记词或私钥，以免资产丢失。**

***

### 移动端应用

1. 确认手机端应用已更新到最新版本。
2. 强制关闭应用后重新打开，如有需要可多次尝试。

如果上述操作无效，请尝试卸载并重新安装应用。\
‍

**注意: 在重新安装和导入钱包之前，请务必保存好您的助记词或私钥，以免资产丢失。**


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.backpack.exchange/support-docs/cn/qian-bao/wen-ti-pai-cha/qian-bao-wu-fa-jia-zai.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.