> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/support-docs/cn/jiao-yi-suo/chong-zhi-he-ti-xian/fa-bi/chang-jian-wen-ti-jie-da/fa-bi-chong-zhi.md).

# 法币充值

<details>

<summary>我需要提供哪些信息才能进行电汇？</summary>

我们会提供以下信息：

* 账户名称
* SWIFT/BIC 码
* IBAN / 账户号码
* Sort code（如适用）
* 汇款备注（请准确填写以确保成功入账）
* 银行名称与地址
* 收款人地址

请确保信息填写准确，以避免延迟。

</details>

<details>

<summary>美元存款通常需要多久到账？</summary>

存款通常在 1–5 个工作日内到账，具体时间取决于你的银行及中间银行的处理速度。

</details>

<details>

<summary>我可以使用他人的银行账户进行存款吗？</summary>

不可以。我们只接受来自你本人银行账户的存款。第三方存款将被拒绝或退回，可能会产生额外费用。

</details>

<details>

<summary>如果我的存款在 5 个工作日后仍未到账，我该怎么办？</summary>

* 与你的银行确认电汇是否成功发出。
* 核实所有电汇信息及备注是否填写完整无误。
* 联系我们的客服，并附上电汇收据和银行发出的确认文件。

</details>

<details>

<summary>如果我的存款被拒绝了会怎样？</summary>

被拒绝的存款（例如姓名不匹配或缺少备注）通常会退回至发送银行，可能产生第三方费用并导致延迟。

</details>

<details>

<summary>我是否需要额外提供文件？</summary>

在某些情况下，我们的银行合作方或你的银行可能会要求你提供更多信息，例如：

* 交易用途说明（例如“购买加密货币”）
* 资金来源证明（例如最近的银行对账单）
* 其他合规性所需文件

如果收到此类请求，请及时回复并提供所需信息，以避免处理延迟。

</details>


---

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