# Whistleblowing Policy ### Introduction At Trek Labs Ltd FZE d/b/a Backpack Exchange (TLL) we are committed to the highest standards of integrity, transparency, and accountability. To maintain these standards, we encourage anyone, including our employees, contractors, partners, and customers to speak up if they become aware of misconduct, unethical behavior, or potential violations of law or regulation involving our business (including TLLs Board or Staff). **TLL also has a zero-tolerance approach to bribery and corruption.** We believe that fostering a culture where concerns can be raised without fear is essential to protecting our people, our customers, and our reputation. *** ### Who Can Report This policy applies to everyone connected with TLL, including: - Employees and contractors - Customers and suppliers - Business partners and third parties. *** ### What Can Be Reported We encourage reporting of any concerns, including but not limited to: - Fraud, theft, or financial misconduct - Bribery or corruption - Harassment, bullying, or discrimination - Money laundering or terrorist financing - Breaches of laws, regulations, or internal company policies - Any other unethical or improper conduct Even if you are unsure whether an issue qualifies, we encourage you to raise it. All reports will be reviewed fairly. *** ### How to Report Concerns can be raised confidentially through the following channel: * Email: * Tel: +971-4-523-2497 Reports may be made anonymously. Providing your contact details can help us investigate more effectively and provide updates, but it is not required. *** ### What Happens After You Report * We will acknowledge your report within a few business days. * Concerns will be reviewed promptly by our compliance team. * Where necessary, an impartial investigation will be conducted. * We aim to resolve matters as quickly as possible, depending on complexity. *** ### Confidentiality & Non-Retaliation We are committed to treating all whistleblowing reports with strict confidentiality. Information will only be shared with those responsible for addressing the concern. We strictly prohibit retaliation against any individual who raises a concern in good faith. No employee will suffer demotion, penalty, or other adverse consequences for speaking up. *** ### Our Commitment TLL believes that creating a safe environment for whistleblowers strengthens our culture of trust and accountability. We value the courage it takes to raise concerns and are committed to listening, protecting, and acting fairly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.backpack.exchange/support-docs/cn/falxin-xi/vara-disclosures/whistleblowing-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.