> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/support-docs/cn/bao-gao-wen-ti-huo-lou-dong/jiao-yi-suo.md).

# 交易所

### **如何报告 Backpack 交易所的漏洞或平台故障：**

如果您在使用过程中遇到任何异常或故障，请按照以下指南提交您的反馈：

### **1)** 记录故障信息（如可能）

* 截图或录制一段短视频。会大大加快我们技术团队的排查速度。
* 这不是强制要求，但这些视觉材料对技术团队非常有帮助。

### **2)** 发送您的报告

* 将您的观察记录以及截图/视频发送至： <support@backpack.exchange>.
* 请提供完整详细的信息：
  * 清晰描述您观察到的漏洞或故障；说明您使用的设备型号、操作系统、浏览器；描述出现问题前的操作步骤；以及其他相关信息。请注意：截图和视频虽然重要，但详细描述同样至关重要。

### **3)** 等待我们的反馈

* 提交报告后，我们的团队会立即展开调查。您可能会收到确认回复或跟踪编号，以确认我们已收到您的反馈并正在处理。\
  ‍

**感谢您帮助我们改进 Backpack 交易所！**

您的观察和反馈对于我们不断优化平台、提升用户体验至关重要。


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.backpack.exchange/support-docs/cn/bao-gao-wen-ti-huo-lou-dong/jiao-yi-suo.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.