# 报告问题或漏洞

报告 Backpack 产品中遇到的问题或故障的最佳方式，是使用内置的反馈功能来生成支持工单。该功能在钱包（Wallet）和交易所（Exchange）中均可使用。系统会自动收集设备和系统状态信息，这有助于支持团队更快地定位和解决问题。

* 请务必记录工单编号（Ticket ID），并在联系支持团队 ([support@backpack.exchange](mailto:support@backpack.app))时附上该编号。

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.backpack.exchange/support-docs/cn/bao-gao-wen-ti-huo-lou-dong.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.