Submit Feedback or Report an Issue

To help us review feedback and issues efficiently, we use a single unified submission form. This allows you to select the relevant category and provide only the information required for that request.

What You Can Submit

When completing the form, you’ll be asked to select one of the following categories. Based on your selection, the form will dynamically display the relevant questions.

Token Listing Request

Use this option to suggest a token for potential listing.

You’ll be asked to provide:

• The token name

• A brief reason for listing (for example: project background, traction, or community demand)

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Product Feedback

Use this option to share feedback about an existing product or feature.

You’ll be asked to provide:

• The product name

• Feedback details

• Optional screenshots to support your feedback

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Feature Request

Use this option to suggest a new feature or improvement.

You’ll be asked to provide:

• A description of the feature you’re requesting

• The reason or use case (what problem it solves or why it’s needed)

• Optional screenshots to illustrate your request

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Exchange Bug Report

Use this option to report a technical issue or unexpected behavior on the exchange.

You’ll be asked to provide:

• A description of the issue and its impact

• Whether the issue is reproducible (Yes / No / Intermittent)

• Optional screenshots or video (strongly recommended)

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Optional Contact Information

To enable follow-ups and potential reward distribution in the future, you may optionally provide:

• Your Discord handle

• Your Telegram username

Providing contact information is optional, but may help us reach you if additional details are required.

Submit Your Feedback or Report

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What Happens After Submission

Once submitted:

• Your feedback or report will be reviewed by the relevant team

• If additional information is needed, we’ll reach out using the Backpack account's email / contact details you provided

• Due to volume and prioritization, we may not be able to respond to every submission individually

We appreciate you taking the time to help us improve the Backpack Exchange.