# Start Here

Please browse our comprehensive self-service support articles below. If you're in need of direct help please don't hesitate to reach out to our team directly:

* For **email support**: <support@backpack.exchange>
* For **live chat support** use the chat popup in the bottom-right corner of your screen.
* For **community support** head to our discord at <https://discord.gg/backpack>


# Downloads

Download official Backpack apps for Exchange and Wallet across your devices.

## Mobile: Exchange and Wallet

[![ios-appstore](https://backpack.app/brands/ios.svg)App Store](https://apps.apple.com/us/app/backpack-wallet-exchange/id6445964121)

[![android](https://backpack.app/brands/google.svg)Google Play](https://play.google.com/store/search?q=backpack+wallet+and+exchange\&c=apps\&hl=en_US)

![android-apk](https://backpack.app/brands/android.svg)[Android APK Download ](https://mobile.xnftdata.com/backpack-apk-2.72.0+374.apk)

***

## Extension: Wallet

[![chrome](https://backpack.app/brands/chrome.svg)Chrome](https://chromewebstore.google.com/detail/backpack/aflkmfhebedbjioipglgcbcmnbpgliof)

[![brave](https://backpack.app/brands/brave.svg)Brave](https://chromewebstore.google.com/detail/backpack/aflkmfhebedbjioipglgcbcmnbpgliof)

***

## 2FA Apps

[![ios](https://backpack.app/brands/ios.svg)Google Authenticator (iOS)](https://apps.apple.com/us/app/google-authenticator/id388497605)

[![android](https://backpack.app/brands/android.svg)Google Authenticator (Android)](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\&hl=en)


# Exchange


# Exchange Account


# Create a New Account


# How to Create an Account on the Web?

To get started, visit Backpack Exchange and select 'Sign Up'.

**Note: Ensure that you're on the official Backpack Exchange domain**

* ‍[https://backpack.exchange](https://backpack.exchange/)

{% stepper %}
{% step %}

### Select 'Sign up' and begin creating a new account

#### 1) Input a valid email address

* **Note: You will need access to this account later in the registration process.**

#### 2) Create a strong and unique password

* ‍**Note: The password must be a combination of numbers and letters. It should contain 9-20 characters, at least one number, and one upper case.**

#### 3) Review the User Agreement and Privacy Policy

#### 4) Enter a Referral code (if applicable)

<figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/6717d589a136b09472d88ffb_6717d49916c5729a8a9de3e1_backpack_exchange_new_account3.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Verify your email address

You will receive an automatic verification code in your email. Enter this code within 10 minutes. If you don't see the email, check other folders like Spam or Promotions.

‍**Reach out to Support if the issue persists.**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/672e77dd8ec505e377b13834_672e77773e11f77964b2adcc_verify_email_backpack_exchange.jpeg" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Begin the Identity Verification process

1\) Choose your Country of Residence

* [Supported regions and countries](/exchange/exchange-account/identity-verification/supported-regions)
* [Proof of address (POA) submission guidelines](/exchange/exchange-account/identity-verification/kyc-required-documents#proof-of-address-poa-submission-guidelines)

<figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/6717d587a136b09472d88f9b_6717d4e28d9879aea9117ca4_backpack_exchange_sign_up.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Begin the Identity Verification process

<figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66d93e6145eef24cbfe2489a_6699961c489c9199f87eb181_0ae32445-7680-4ad5-bdf5-eff61707269b.png" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


# How to Create an Account  on Mobile?

You'll need to register first before you can start trading on Backpack Exchange. Setting up your account on Backpack Exchange is simple and straightforward.

### Download the Backpack mobile application

* ‍[iOS App Store](https://apps.apple.com/us/app/backpack-wallet-exchange/id6445964121)
* ‍[Google Play](https://play.google.com/store/search?q=backpack+wallet+and+exchange\&c=apps\&hl=en_US)

### Initiate 'Create a new account'

{% stepper %}
{% step %}
**Input a valid email address**

:warning:***Note:*** You will need access to this email account later in the registration process.
{% endstep %}

{% step %}
**Enter a referral code** (if applicable).

<div align="left"><figure><img src="/files/zy6SdQ13Cbi54Xi67Af5" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
After clicking **“Sign Up,”** create a **strong and unique password**.
{% endstep %}

{% step %}
Click **“Next,”** then enter the **one-time passcode (OTP)** sent to your registered email.

<div align="left"><figure><img src="/files/tsTQxp6EWmcAQWOfoHz1" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Click **“Start”** to begin the **Identity Verification** process:

* **Choose your Country of Residence**, then click **“Next.”**
  * [Supported regions and countries](/exchange/exchange-account/identity-verification/supported-regions)
  * [Proof of address (POA) submission guidelines](/exchange/exchange-account/identity-verification/kyc-required-documents#proof-of-address-poa-submission-guidelines)
* **Enter your personal information**, then click **“Continue.”**

<div align="left"><figure><img src="/files/9ZPQQKuCJzOiRc8oqg2W" alt="" width="563"><figcaption></figcaption></figure></div>

* **Enter your address** exactly as it appears on your government-issued ID.
* **Select your source of funds and employment status truthfully**, then click **“Continue.”**

<div align="left"><figure><img src="/files/wK9SJUrOdhfibU7wPN2j" alt="" width="563"><figcaption></figcaption></figure></div>

* **Provide alternative contact information**, then click **“Continue.”**
* **Verify your identity.**

<div align="left"><figure><img src="/files/qg7opuAYPKnNjoJkKfyc" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}


# FAQs

<details>

<summary>What should I do if I forgot to enter an invitation code during registration?</summary>

* If you did not enter an invitation code correctly during registration, your account will still be successfully created. However, once registration is complete, the invitation code cannot usually be added or changed.&#x20;
* If you believe this is an error, please feel free to contact our support team at <support@backpack.exchange>.

</details>

<details>

<summary>Can I change my invitation code?</summary>

Invitation codes are generally fixed after registration and **cannot be modified.**

</details>

<details>

<summary>Can a user register two accounts using different IDs?</summary>

For security and compliance reasons, **each user is permitted to maintain only one verified account.** Creating multiple accounts with different IDs may result in account restrictions or suspension.

</details>

<details>

<summary>What should I do if I do not receive the registration verification email?</summary>

* Check your spam or junk mail folder.
* If you still have not received the verification email, please feel free to contact our support team at <support@backpack.exchange>.

</details>

<details>

<summary>How long does the verification process take?</summary>

Most verification requests are processed within a few minutes to several hours. In some cases requiring manual review, it may take up to 1–3 days.

If your application shows ‘manual review required’ and it has not been approved within 3 days:

1. Please check if two accounts are using the same KYC information.
2. If not, check your email (including spam/junk folders) for any message from **<support@backpack.exchange>**.
3. If you still haven’t received any update, please email **<support@backpack.exchange>** directly, and our team will follow up.

</details>

<details>

<summary> Is my submitted information secure?</summary>

**Yes.** All documents and personal data are transmitted and stored. Your information is strictly used for identity verification in compliance with regulatory requirements.

</details>

<details>

<summary>How can I ensure the security of my account after registration?</summary>

We strongly recommend **enabling two-factor authentication (2FA)**, **setting a strong and unique password**, and **updating** your security settings regularly. **Avoid** sharing your login details with anyone.

</details>

<details>

<summary>D<strong>o I need to complete KYC again if I change my personal information?</strong></summary>

* Yes. If your legal name, address, or identification documents change, you may be required to update your KYC information and undergo re-verification.
* Please use the email address registered with the exchange to send a change request to <support@backpack.exchange>, and we will process it as soon as possible.

</details>

<details>

<summary><strong>Can I change my KYC information to another person (i.e., transfer my account)?</strong></summary>

No. Exchange accounts are personal and non-transferable. KYC ties the account to the verified individual (or entity for corporate accounts). You may update your own details (e.g., new passport, legal name change, address) with supporting documents, but you cannot replace the verified person.

* If another person wants to use Backpack, they must create their own account and complete KYC.
* Sharing or selling accounts is not allowed and violates our Terms.
* For business use, apply for an entity account instead.
* Need to correct your information? Contact <support@backpack.exchange>.

</details>

<details>

<summary>Is registration available in all countries/regions?</summary>

Due to legal and regulatory requirements, our services are **not** available in certain countries or regions. Please refer to the [supported regions](/exchange/exchange-account/identity-verification/supported-regions) page or official announcements.&#x20;

</details>

<details>

<summary>What should I do if I forget my login account after registration?</summary>

If you forget your login email or account details, please use the account recovery feature on the login page or contact customer support for verification and recovery assistance.

</details>

<details>

<summary>Can I permanently delete my account?</summary>

Yes, you can delete your account. For detailed instructions, please refer to [this page](/exchange/exchange-account/identity-verification/delete-your-account).

:warning:**Please note** that once deleted, you will not be able to register again within 6 months.

</details>


# Identity Verification


# Why KYC is Required?

KYC (Know Your Customer) is a standard process required by global financial regulations. It serves several important purposes:

* **Compliance With Regulations**\
  KYC ensures that the exchange complies with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements. This helps prevent illegal activities such as money laundering, terrorist financing, and fraud.
* **User Identity Verification**\
  By verifying the identity of each user, the exchange can confirm that accounts are genuine and are not created with stolen or falsified information.
* **Account and Asset Security**\
  Verified accounts significantly reduce the risk of unauthorized access, identity theft, and fraudulent transactions. This helps protect both users and the platform.
* **Improved Service Access**\
  Completing KYC often provides users with higher transaction and withdrawal limits, as well as access to more advanced features and services.


# KYC Required Documents

## **Standard KYC Requirements (applicable to most countries)**

1. Provide your full name, date of birth, and address.
2. Provide details about your source of income and occupation.
3. Upload a clear and valid identification document.
4. Complete a liveness check to verify your identity.

These standard requirements might be tweaked for certain specific countries. For example, residents in **India, Brazil, Argentina, Indonesia, Nigeria** may complete their identity verification via local governmental digital identity initiatives.

In certain countries, like **Australia and the United Arab Emirates**, additional information may be required such as a proof of address.

#### **We do not serve residents of the following regions:**

* North Korea, Iran, Cuba, Syria, and the Crimea, Sevastopol, Luhansk, and Donetsk regions of Ukraine.

#### **Please stay tuned if you are residents of the following countries!**

* **Canada**
* **Japan**
* **New Zealand**

***

## Institutional Account Identity Requirements

To ensure the integrity and security of our platform, all institutional customers seeking to trade on Backpack Exchange must complete our Know Your Customer (KYC) verification process.\
‍

This guide provides a detailed overview of the required documentation for institutional KYC verification.

### **Required KYC Documentation for Institutions:**

#### **1) Country of Incorporation:**

*Please specify the country where your institution was incorporated. This will determine specific KYC requirements as they may vary based on jurisdiction.*

#### **2) Entity Name:**

*Provide the full, legal name of your institution.*

#### **3) Trading Activities Location:**

*Indicate from which country or region you expect to conduct trading activities on the Backpack Exchange.*

#### **4) Industry Classification:**

*Indicate the primary industry or sector your company operates in.*

#### **5) Phone Number:**

*Provide a valid contact number for your institution.*

#### **6) Company Address:**

*State the complete physical address of your institution.*

#### **7) Company’s Source of Income:**

*Detail the primary sources of income for your institution (e.g., sales, investments).*

#### **8) Incorporation Documents:**

*Please upload either:*

* Certificate of Incorporation;\
  ‍
* Articles of Association; or\
  ‍
* Any other corporate registration documents

#### **9) Ultimate Beneficial Owners (UBOs) with ≥ 25% Ownership:**

For any UBO owning 25% or more of the entity:

* **Identification:** Upload a clear copy of the UBO's national ID or passport.
* **Ownership Attestation:** Confirm that there are no other UBOs owning more than 25% of the entity.

#### **10) Corporate Structure Documents:**

*Please provide one of the following to clarify the corporate structure:*

* Corporate structure chart;\
  ‍
* Register of shareholders; or\
  ‍
* Certificate of incumbency\
  ‍

**Optional:**

If you have additional documents that you believe will assist in the verification process, please feel free to upload them.

**It's vital to ensure that all provided information is accurate and up-to-date.**

Incomplete or inaccurate submissions may lead to delays in the verification process.

***

## Proof of address (POA) submission guidelines

### **Understanding Proof of Address**

For the Know Your Customer (KYC) process, a Proof of Address (PoA) document is required by Sumsub to verify your residential address.

This is a crucial step to ensure the security and integrity of our platform and your financial transactions.

### **What Qualifies as a Proof of Address Document?**

Your PoA document must include your full name, your current residential address, and the date of issuance. The document should be recent (typically within the last 3 months) to ensure that the information is current.

#### **Acceptable Documents Include:**

* Utility bill (Gas, Water, Electricity, or Internet)
* Bank statement
* Credit card statement
* Tax bill or official government correspondence

#### **Document Requirements:**

1. **First Page:** The document must have your name, address, and date clearly visible on the first page.
2. **One-Page Document:** If possible, the document should be a single page.
3. **Date of Document:** The issue date should be within the last 3 months to ensure the information is up to date.
4. **Legibility:** The document must be clear and easy to read. Blurry, low-resolution, or otherwise illegible documents will not be accepted.

**Unaltered:** The document must not be edited or redacted in any way.

### **Accepted File Types and Formats**

When uploading your Proof of Address document, please adhere to the following accepted formats. The maximum file size for each document is 50 Mb.

**File formats:**

* JPEG
* JPG
* PNG
* PDF

### **Having Trouble?**

If you encounter any issues or have a document that does not meet the above criteria, you can still submit it for manual review. Our team will examine the document and assist you in completing the KYC process.

* **Document larger than one page:** If your document is more than one page or does not meet the guidelines, please upload it anyway.\
  ‍
* **Manual Review:** Our team will manually review any document you upload, even if it does not strictly meet the guidelines.\
  ‍
* **Contact Us:** If you need assistance or have questions, please feel free to contact our support team at <support@backpack.exchange>.\
  ‍

**Remember, we are here to help you through the verification process.**

Your security and privacy are our top priorities.


# Supported Regions

Backpack Exchange extends services to regions and countries across the globe.

***

### **Regions Not Served**

We currently do not serve residents of the following countries and regions:

* **North Korea**
* **Iran**
* **Cuba**
* **Crimea Region of Ukraine**
* **Sevastopol Region of Ukraine**
* **Luhansk Region of Ukraine**
* **Donetsk Region of Ukraine**\
  **‍**

Residents from these areas will not have access to the services provided by Backpack Exchange.

#### **Please stay tuned if you are a resident of the following countries!**

If you reside in any of the countries or regions listed below, we are not currently able to serve you, but we are working towards being able to do so in the future:

* **Canada**
* **Japan**
* **New Zealand**

**Note: Supported regions and countries are subject to change.**


# Verify Your Account Identity

This guide provides a detailed overview of the required documentation for KYC verification.

To ensure the integrity and security of our platform, all individual and institutional customers seeking to trade on Backpack Exchange must complete our Know Your Customer (KYC) verification process.

**Learn more about** [**KYC Verification Requirements here**](/exchange/exchange-account/identity-verification/kyc-required-documents)**.**

***

## Verify Individual Account Identity

{% stepper %}
{% step %}

### **Select the Individual account option type**

<figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd972b89beba8bc44d54_66e0bd3ee925107b20788bae_KYC_verify_individual_identity_backpack_exchange.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### **Enter your Country of Residence and provide full name, date of birth and address**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd982b89beba8bc44d5e_66e0bd4b6593eef0b4f32a37_KYC_verify_individual_identity_backpack_exchange2.png" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### **Provide details about your source of income and occupation**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd982b89beba8bc44deb_66e0bd54de612597f8c967e3_KYC_verify_individual_identity_backpack_exchange3.png" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### **Complete KYC Requirements**

**Note: Have your documentation prepared, you must upload scans or photos of each document.**

#### **Declare residency**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd972b89beba8bc44d57_66e0bd63680b62a1f25ab0a5_KYC_verify_individual_identity_backpack_exchange4.png" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Choose the appropriate identification document**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd982b89beba8bc44d63_66e0bd6d2eba5f0af91eabd2_KYC_verify_individual_identity_backpack_exchange5.png" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Upload the front and back of your identification**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd972b89beba8bc44d4e_66e0bd770cd86b9ab3067c67_KYC_verify_individual_identity_backpack_exchange6.png" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Scan your face**

**Note:** You can complete this step using a mobile phone.

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd982b89beba8bc44dee_66e0bd839ed0ebbf57a135f6_KYC_verify_individual_identity_backpack_exchange7.png" alt="" width="563"><figcaption></figcaption></figure></div>

### **Verify your documentation**

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66e0bd972b89beba8bc44d5a_66e0bd8bf181f884ee4c06ff_KYC_verify_individual_identity_backpack_exchange8.png" alt="" width="563"><figcaption></figcaption></figure></div>

#### Wait for identity verification to complete

**Note:** Verification is not always instantaneous.
{% endstep %}
{% endstepper %}

***

## Verify Institutional and Business Account Identity

### Initiate Verification Process

{% stepper %}
{% step %}

### Select the Business account option type

<figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66d2f3e2b758eb29e6a0b62c_66d2f3c65aeab3e9ca6c2c3c_verify_institutional_business_KYC_backpack_exchange.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter your Country of Registration and operations location

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66d2f3e2b758eb29e6a0b63b_66d2f3cdce2faa583adc845b_verify_institutional_business_KYC_backpack_exchange2.png" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Complete the rest of the Entity Information

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66d2f3e2b758eb29e6a0b628_66d2f3d2966e9a3ca134fa85_verify_institutional_business_KYC_backpack_exchange3.png" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Add and upload proof of documentation

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66d2f3e2b758eb29e6a0b632_66d2f3d8b758eb29e6a0ae19_verify_institutional_business_KYC_backpack_exchange4.png" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Wait for verification to complete

:warning:**Note:** Verification is not always instantaneous\
Backpack Exchange uses an automated KYC system to complete Identity Verification.

In some cases the system flags an account for a manual review by the Backpack Compliance team.

* This can take up to 3 days during high demand periods.
* If your KYC Identity Verification has been pending for more than 3 days, please feel free to contact our support team at <support@backpack.exchange>.**‍**

[**Learn how to create a new Backpack Exchange account here.**](/exchange/exchange-account/create-a-new-account)
{% endstep %}
{% endstepper %}


# Delete Your Account

## How to Request Account Deletion？

If you’d like to delete your Exchange account, please email <support@backpack.exchange> from the same email address linked to your account. Use “Account Deletion” as the subject line.\
Our team will guide you through the next steps and confirm once the process is complete.

:warning:**Please note** that once deleted, you will not be able to register again within 6 months.

***

## Data Retention

Backpack is committed to safeguarding your personal data and retaining it only as long as law and regulation require. Because we operate in a regulated financial environment, we **cannot delete a verified account or its historical records until the statutory retention period has elapsed** (typically five to seven years, depending on jurisdiction). The sections below explain why and outline the steps you can take to wind down your relationship with us while your data remains in mandatory retention.

***

### Who this guide is for

* Customers with a **Backpack Exchange** account (web or mobile)
* Users of **Backpack Wallet** who completed identity verification for the exchange

#### Backpack Wallet (self‑custodial)

Backpack Wallet is a self‑custodial application. Your private keys never leave your device, and we do not maintain a server‑side “wallet account.” Because we hold no wallet data, there is nothing for us to delete—simply uninstall the app or extension.&#x20;

Deletion and retention rules described below apply **only** to Backpack Exchange accounts.

### Why we cannot delete your account

Financial‑services regulations—particularly Know‑Your‑Customer (KYC) and Anti‑Money‑Laundering (AML) rules—require regulated exchanges to preserve certain records for prescribed periods. These obligations apply to Backpack in every jurisdiction where we operate.

#### Data we must retain

<table><thead><tr><th>Data</th><th width="132.96875">Deletable</th><th>Statutory reason for retention</th></tr></thead><tbody><tr><td>Account identifiers (email, username)</td><td>❌</td><td>KYC / AML record‑keeping (typically 5–7 years)</td></tr><tr><td>Identity documentation</td><td>❌</td><td>Audit trail, fraud prevention (typically 5–7 years)</td></tr><tr><td>Trade, funding &#x26; withdrawal history</td><td>❌</td><td>Financial‑record retention requirements (typically 5–7 years)</td></tr><tr><td>Linked on‑chain wallet addresses</td><td>❌</td><td>Permanent part of the transaction record</td></tr><tr><td>Support correspondence</td><td>❌</td><td>Security verification and legal traceability (typically 5–7 years)</td></tr></tbody></table>

Once the statutory window closes—usually **five to seven years**, depending on jurisdiction—we securely erase or anonymise records wherever law permits.

### Actions available to you

1. **Withdraw assets and close positions** — transfer funds away and settle any open trades.
2. **Cease using the service** — sign out, uninstall the application, and clear browser data.
3. **Opt out of marketing messages** — click “unsubscribe” in any Backpack email.
4. **Request a review** — if you believe special circumstances apply, contact us; we assess each request individually and may deactivate certain functionality on a case‑by‑case basis.

Your account will remain inactive, and all retained data will continue to be stored securely with restricted access.

***

### How to Contact Us

If you have any concerns about your data or wish to inquire further about account closure or deactivation options, please reach out to us via the following channels:

* **Email**: <support@backpack.exchange>&#x20;
* **Live** **Chat**: <https://learn.backpack.exchange/live-chat> and click on the chatbot in the lower right hand portion of your screen.

***

*All requests are reviewed individually and carried out in accordance with data‑protection laws and our internal compliance standards. Your information is protected, held only for the legally required period (generally 5–7 years), and never processed beyond legitimate business or regulatory purposes. To learn more about your rights—including access, restriction, or objection—please see our Privacy Policy.*


# Account Functions


# Account Function Guide


# How to View Your Account Information?

### **How can I view my username?**

* After logging into your exchange account, click on your account in the top right corner to see the KYC name you registered with.

<figure><img src="/files/UEBNnplecPjpPsKQlkFm" alt=""><figcaption></figcaption></figure>

* If you would like to view your **account alias**, go to **Settings** → under the **Account** tab → **Leaderboard**, where you will find your alias, and the alias of the account that referred you.

<figure><img src="/files/dLAheFGqF29ntrRyyVr4" alt=""><figcaption></figcaption></figure>

***

### **How can I change my account name?**

The name of the **main account cannot be changed**. \
Only sub-account nicknames can be customized. To change it:

* Navigate to the sub-account.
* Click **Portfolio**, then click **Edit**.

<figure><img src="/files/OxjxjiyPjt1KDQowuR4p" alt=""><figcaption></figcaption></figure>

* Enter your desired nickname and click **Save**.

<div align="left"><figure><img src="/files/omu0hecCmousTkQWS7cK" alt=""><figcaption></figcaption></figure></div>

***

### **How can I check my fee tier?**

* Go to **Settings** → under the **Account** tab → **Fees**, where you can view your current spot and futures fee tier.
* Fee tiers are determined based on your trading volume over the past 30 days. Please refer to the [fee schedule](/exchange/trading/trading-fees) for more details.

<figure><img src="/files/hzrpwABMXoYCkMEC4jBk" alt=""><figcaption></figcaption></figure>

***

### **How can I view my account balance sheet?**

* After logging into your exchange account, go to **Portfolio** → under the **Account Overview** tab → click **Balance**, then click **Statements**.
* Here you can view details such as assets, liabilities, and net equity for the sub-account.

<figure><img src="/files/dfuh7YMLAIPfxXBrLiHz" alt=""><figcaption></figcaption></figure>

***

### &#x20;**How can I check my recent trading volume?**

* After logging into your exchange account, go to **Portfolio** → click **Performance**.
* Select the item you want to view, check **Cumulative**, and choose the time range to see your trading volume.

<figure><img src="/files/lRhPDj8zym8T8DSD1BL1" alt=""><figcaption></figcaption></figure>

### **How can I change the display language of the platform?**

Log into your exchange account → go to **Settings** → under the **Account** tab → **Preferences**, then select your preferred display language.

<figure><img src="/files/XzbEBKkgX2KpRJnRNiCB" alt=""><figcaption></figcaption></figure>

***

### **How can I manage my notification settings?**

* **Order Notifications**: When enabled, you will receive order notifications at the bottom right of the page, including successful order placements and executions.
* **Audio Alerts**: When enabled, an audio notification will play after certain events.
* **Mask Balances & Info**: When enabled, balances and account details (such as your email address) will be masked.
* **Market Close Confirmation**:
  * If disabled: A market order will close your entire position without asking for confirmation.
  * If enabled: You can customize the quantity to close and view the expected PnL.
  * *Note: Positions with a notional value above $100,000 will always require confirmation.*
* **Show Funding Rates Ticker**: When enabled, the funding rates ticker will be displayed at the bottom of the trading page.

{% hint style="info" %}
**Hover your mouse over the tooltip to view a detailed explanation of the term on the page.**
{% endhint %}

<figure><img src="/files/VCBzTozD72yyh2sOwrGl" alt=""><figcaption></figcaption></figure>

***

### **How can I hide my trading activity from the leaderboard?**

Log into your exchange account → go to **Settings** → under the **Account** tab → **Leaderboards**, and enable **Visibility**. Once enabled, your activity will be hidden from the leaderboards.

<figure><img src="/files/UHItSRKrGjF0g3bnKoeA" alt=""><figcaption></figcaption></figure>

***

### &#x20;**How can I add my contact information?**

&#x20;If you would like to receive important updates or exclusive benefits:

* Log into your exchange account → go to **Settings** → under the **Account** tab → **Contact Info,** click **Edit.**

<figure><img src="/files/tbisMMeEeNYmCh01F7Iq" alt=""><figcaption></figcaption></figure>

* Select a social contact platform, enter your username or phone number, and click **Save**.

<figure><img src="/files/m0A8Hn0O8vZ3wnXgZkUM" alt=""><figcaption></figcaption></figure>


# How to Set Preferences and Notifications?

### **How can I change the display language of the platform?**

Log into your exchange account → go to **Settings** → under the **Account** tab → **Preferences**, then select your preferred display language.

<figure><img src="/files/XzbEBKkgX2KpRJnRNiCB" alt=""><figcaption></figcaption></figure>

***

### **How can I manage my notification settings?**

* **Order Notifications**: When enabled, you will receive order notifications at the bottom right of the page, including successful order placements and executions.
* **Audio Alerts**: When enabled, an audio notification will play after certain events.
* **Mask Balances & Info**: When enabled, balances and account details (such as your email address) will be masked.
* **Market Close Confirmation**:
  * If disabled: A market order will close your entire position without asking for confirmation.
  * If enabled: You can customize the quantity to close and view the expected PnL.
  * *Note: Positions with a notional value above $100,000 will always require confirmation.*
* **Show Funding Rates Ticker**: When enabled, the funding rates ticker will be displayed at the bottom of the trading page.

{% hint style="info" %}
**Hover your mouse over the tooltip to view a detailed explanation of the term on the page.**
{% endhint %}

<figure><img src="/files/VCBzTozD72yyh2sOwrGl" alt=""><figcaption></figcaption></figure>

***

### **How can I hide my trading activity from the leaderboard?**

Log into your exchange account → go to **Settings** → under the **Account** tab → **Leaderboards**, and enable **Visibility**. Once enabled, your activity will be hidden from the leaderboards.

<figure><img src="/files/UHItSRKrGjF0g3bnKoeA" alt=""><figcaption></figcaption></figure>

***

### &#x20;**How can I add my contact information?**

&#x20;If you would like to receive important updates or exclusive benefits:

* Log into your exchange account → go to **Settings** → under the **Account** tab → **Contact Info,** click **Edit.**

<figure><img src="/files/tbisMMeEeNYmCh01F7Iq" alt=""><figcaption></figcaption></figure>

* Select a social contact platform, enter your username or phone number, and click **Save**.

<figure><img src="/files/m0A8Hn0O8vZ3wnXgZkUM" alt=""><figcaption></figcaption></figure>


# Sub-accounts

### Why Create a Sub-Account?

Sub-accounts give you more control by keeping funds seperate. They’re ideal if you want to manage different strategies, or capital without everything tied to one account. &#x20;

Creating sub-accounts allows you to:

* **Separate risk.** Losses or positions in one sub-account won’t affect funds over into others.
* **Run multiple strategies.** Trade different approaches or portfolios independently.
* **Move funds easily.** Transfer between your main account and sub-accounts for clear, simple capital management.

Sub-accounts help you **trade smarter and safer** by keeping activities organized and risks contained.

### How to Create a Sub-Account?

1. Log into your exchange account, click the account icon in the top right corner, then click **“Add Subaccount.”**

<figure><img src="/files/KbN8rqrIjWB9xzqCZE8g" alt=""><figcaption></figcaption></figure>

2. Create a username and click **“Add Subaccount”** again to save.

<figure><img src="/files/J14RyVYk4gYNEXSMuWWl" alt=""><figcaption></figcaption></figure>

### Frequently Asked Questions

<details>

<summary><strong>How many sub-accounts can I create?</strong></summary>

Each account currently supports up to **10 sub-accounts**.

</details>

<details>

<summary><strong>Can I set different permissions for each sub-account?</strong></summary>

**Yes.** Each sub-account can be configured independently with different settings, such as:

* Maximum leverage multiplier
* Whether to enable auto-lending
* Whether to enable notifications

</details>

<details>

<summary><strong>How to transfer funds between sub-accounts? Are there any fees?</strong></summary>

* **No fees for transfers between sub-accounts.**
* Log into your exchange account, click the account icon in the top right corner, then click the **three dots** next to the account and select **Transfer In** or **Transfer Out.**&#x20;

<figure><img src="/files/E8YkKmiQjRWRSWxQraLi" alt=""><figcaption></figcaption></figure>

* Choose the corresponding token, verify the source and destination accounts, and then click **“Transfer.”**

<figure><img src="/files/Nwy5io5fUXbK01nuuZ5f" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>Can sub-accounts withdraw funds directly?</strong></summary>

**Yes.** Each sub-account has its own deposit and withdrawal addresses, and users can deposit to or withdraw from a specific sub-account individually.

</details>

<details>

<summary><strong>Do sub-account trading volumes count toward VIP level or fee discounts?</strong></summary>

**Yes.** The trading volume from sub-accounts is aggregated with the main account and contributes to overall VIP tier and fee benefits.

</details>

<details>

<summary><strong>Can each sub-account have separate API keys?</strong></summary>

**Yes.** Sub-accounts can generate and manage their own API keys for trading and data access, with restrictions set by the main account.

</details>

<details>

<summary><strong>Can I export trading records and reports for sub-accounts separately?</strong></summary>

**Yes.** Each sub-account has its own transaction history and report export function, which can be useful for auditing, accounting, or internal management.

</details>


# Convert Dust to USD

Convert Dust helps you clean up your account, optimize fund usage, and manage your assets more efficiently.

### What is Dust？

**“Dust”** refers to very small balances of cryptocurrencies left in your account after trading, fee deductions, or airdrops. These small amounts are usually too small to be traded or withdrawn individually.

### How to Convert Dust to USD？

* Log into your exchange account and go to **Portfolio**. On the assets page, click **“Convert Dust.”**

<figure><img src="/files/ZFDiHF7FILAg8U8dV5WF" alt=""><figcaption></figcaption></figure>

* In the pop-up window, click **“Convert.”**

<figure><img src="/files/eih1OsfIxv1CqkT9191v" alt=""><figcaption></figcaption></figure>


# Sell Your FTX International Claim via Backpack Exchange

### Overview

Backpack Exchange has partnered with an independent institutional buyer to facilitate the purchasing of eligible FTX International bankruptcy claims through our platform. This service allows you to sell your claim and receive USDC directly in your Backpack Exchange account.

We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.

***

### Before You Start

#### Eligibility Requirements

* Valid FTX International bankruptcy claim
* Access to your [claims.ftx.com](https://claims.ftx.com/) credentials
* Claim Amount > $500
* Backpack Accounts with Verified KYC
* Government-issued photo ID
* Proof of address (dated within 90 days)
* Additional documentation may be required for larger claims

#### What You'll Need Ready

* Email and password for [claims.ftx.com](https://claims.ftx.com/)&#x20;
* Access to your 6-digit OTP authenticator app (required for automated process)
* Required documents (listed above)
* Active Backpack Exchange account

⚠️ **Important:**&#x20;

1. To use the automated claims process, please switch to an authenticator app (e.g., Google Authenticator).
   1. Log in to your FTX account and to to '**My Account'** → Click '**Settings'** (top-right corner).<br>

      <div align="left"><figure><img src="/files/4H8PyPzBqC2XMjGY3F5V" alt="" width="375"><figcaption></figcaption></figure></div>
   2. Select '**Switch Device'** → Choose '**Switch to Authenticator'.**<br>

      <div align="left"><figure><img src="/files/ftn2knOVwAdkF3af8MS6" alt="" width="375"><figcaption></figcaption></figure></div>
   3. Follow the prompts to enter your old and new 2FA codes, then submit.<br>

      <div align="left"><figure><img src="/files/gzzQZrQyYHmXpFD4jF1A" alt="" width="375"><figcaption></figcaption></figure></div>

      \
      ⚠️ **Note:** If you currently use email-based 2FA for [claims.ftx.com](https://claims.ftx.com/) , you'll need to switch to an authenticator app to use the automated claims buying process.
2. Before accessing the claims page, please disable any auto-translation plugins.

***

### Step-by-Step Process

#### Step 1: Access the FTX Claims Portal

1. Log in to [Backpack Exchange](https://backpack.exchange/) (web version)
2. Navigate to **FTX Claims** in the top menu
   * Or go directly to: <https://backpack.exchange/ftx-claims>

#### Step 2: Authenticate Your Claim

1. Enter your [claims.ftx.com](https://claims.ftx.com/) credentials:
   * Email address
   * Password
   * 6-digit OTP from your authenticator
     * Email-based 2FA is not supported. Please switch to an authenticator app on claims.ftx.com first.
2. Accept both required consents:
   * You accept the buyer's Terms of Service & Privacy Policy
   * You acknowledge that the claims buyer is an independent third party not affiliated with Backpack

#### Step 3: Review Your Claim Summary

Check your claim status:

* **Bid Received** → Total offer amount will be displayed
* **Awaiting Offer** → You'll receive an email notification when ready

#### Step 4: Accept the Bid

Review the offered amount and click **Accept** if you're satisfied with the price.

#### Step 5: Complete KYC Verification

When prompted, click **Complete KYC Verification** and upload the following in the secure Sumsub window:

**Required Documents:**

* Government photo ID
* Live selfie
* Proof of address (≤90 days old)
* Additional documentation may be required for larger claims

After submitting your documents, you'll receive an email notification confirming the status of your KYC verification.

#### Step 6: **Complete and Submit IRS Form**

* Click '**STEP 7'** to generate tax forms (*this option will not be checked for users who have not submitted*).

<div align="left"><figure><img src="/files/ch2SFxgmXEOcnt17ILX5" alt="" width="540"><figcaption></figcaption></figure></div>

* Fill out the form as prompted.

⚠️ **Note:** If a user fails to submit the required documents within **60 days** of the second notice to submit it, the debtor *will* attempt to expunge their claim as this is part of the *Pre Distribution Requirements*

#### Step 7: Sign Transfer Agreement

Complete the DocuSign Claim Transfer Agreement that will be emailed to you.

#### Step 8: Receive Payment

After the buyer countersigns the agreement, USDC will be deposited directly into your Backpack Exchange account. You can trade or withdraw instantly.

***

### Processing Timeline

| Claim Amount        | Processing Time                                                |
| ------------------- | -------------------------------------------------------------- |
| **Standard Claims** | Usually within 24 hours from document signing                  |
| **Larger Claims**   | May require additional verification and take longer to process |

***

### Troubleshooting

#### Common Issues

* **Can't access claims.ftx.com?** Ensure you're using the correct email and that your OTP authenticator is working
* **Account locked after failed login attempts?** Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.
* **Documents rejected?** Check that all documents are clear, recent (≤90 days for address proof), and match your identity
* **Payment delayed?** Larger claims may require additional verification and take longer to process
* **Experiencing errors?** Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.
* **Do NOT click the login confirmation email from claims.ftx.com.** Since the login process is handled on your behalf, clicking that email link will cause authentication errors and prevent you from accessing your claim. Simply ignore these confirmation emails during the claims selling process.
* If you encounter an error during the process, wait **20 minutes** before retrying until you successfully proceed to the '**Email Verification Required'** page (or the next step).<br>

  <div align="left"><figure><img src="/files/ARP46qh0a9BwiI8GJF4B" alt=""><figcaption></figcaption></figure></div>

  <div align="left"><figure><img src="/files/nWX32bfZjvyqTdw3JjT3" alt=""><figcaption></figcaption></figure></div>
* When forwarding emails, **do not click any links** or the '**Reset & Continue'** button. Simply forward the email and **wait patiently** for the page to auto-refresh (this may take up to **20 minutes**).<br>

  <div align="left"><figure><img src="/files/8LNYubEeLG4PZEyHEjvd" alt=""><figcaption></figcaption></figure></div>
* **Document Upload Requirements:**
  * **Identity Verification:** Only a **valid passport** is accepted.
  * **Proof of Address:** A **credit card statement** is preferred.
  * **KYC Verification:** Ensure both your **computer and mobile device** are on the **same network** if used simultaneously.
* If the page displays '**Manual Review in Progress'**, please wait patiently and monitor your email for updates.<br>

  <div align="left"><figure><img src="/files/6LiwHP9odmYUlRL2yyEm" alt=""><figcaption></figcaption></figure></div>
* If you see '**Offer Acceptance Failed'** or '**Claim Denied'**, contact **Backpack Support** and provide your **FTX account** and **claim code**.<br>

  <div align="left"><figure><img src="/files/z1CHWosxmpDH9SqsS8WX" alt=""><figcaption></figcaption></figure></div>

***

### Frequently-asked questions

We have put together the following FAQs based on information provided to us by FTX Creditors. Kindly note that Backpack, however, is not affiliated with FTX Creditors and the FTX Creditors portal is solely provided by Backpack as a convenience for our users. We have no discretion, control or authority over FTX Creditors and how they adjudicate or pay out claim holders.

<details>

<summary><strong>Who is eligible to use this service?</strong></summary>

Users who  have registered on **claims.ftx.com** and hold a valid FTX International claim may proceed.

</details>

<details>

<summary><strong>FTX Users Opting for the Bahamas Liquidation Process?</strong></summary>

If you wish to transfer your FTX claim payout assets to Backpack Exchange, you may also apply to sell your claim. Please follow the steps below:

1. **Submit a Request:**
   * Email [**claims@ftxcreditor.com**](https://mailto:claims@ftxcreditor.com/) and CC [**support@backpack.exchange**](https://mailto:support@backpack.exchange/).
2. **Provide Required Details:**
   * Include your **Backpack Exchange ETH mainnet deposit address** as the designated recipient for the payout.
3. **Follow Instructions:**
   * Proceed with the next steps as outlined in the reply to your email.

</details>

<details>

<summary><strong>Which documents do I need to provide during KYC?</strong></summary>

A government ID, live selfie, proof-of-address dated within 90 days. Additional documentation may be required for larger claims.

</details>

<details>

<summary><strong>Are claims for corporate entities eligible for sale?</strong></summary>

No - only individual (natural-person) claim holders are eligible

</details>

<details>

<summary><strong>My account is locked after failed login attempts. What should I do?</strong></summary>

Repeated incorrect passwords will trigger a cooldown period on claims.ftx.com. You'll need to wait for the lockout period to expire before trying again.

</details>

<details>

<summary><strong>I'm experiencing errors during the claims process. What should I check?</strong></summary>

Please disable any Google Translator plugins or browser translation features before starting the claims process. These can interfere with the portal and cause errors. Make sure to use the site in its original English version.

</details>

<details>

<summary><strong>How can I determine the value of my FTX International claim before I start?</strong></summary>

Use the customer-code lookup inside the FTX Claims portal; it returns an estimated face value based on court records.

</details>

<details>

<summary><strong>My claim is under USD 10 000 — what options do I have?</strong></summary>

Small claims may still accepted, but the buyer may offer a lower price or bundle them for efficiency.

</details>

<details>

<summary><strong>Why is my claim marked “Disputed” or “Contingent” and can I still sell it?</strong></summary>

These labels come from the bankruptcy schedules. You can still apply, but the buyer may request extra documentation before making an offer.

</details>

<details>

<summary><strong>Do I pay any platform fees to Backpack?</strong></summary>

No — Backpack charges nothing. We do not take any fees whatsoever and the services are provided solely as a convenience for our users.

</details>

<details>

<summary><strong>What currency will I receive after the sale closes?</strong></summary>

**USDC** credited to your Backpack Exchange account.

</details>

<details>

<summary><strong>Can I receive fiat instead of USDC?</strong></summary>

No. Once the USDC is credited to your Backpack account, you can withdraw USDC or send a USD wire from your Backpack Exchange account.

</details>

<details>

<summary><strong>How long does settlement take once I’ve signed the agreement?</strong></summary>

Generally, based on information provided to us, most claims are within 24 hours from document signing. Larger claims may require additional verification and take longer to process.

</details>

<details>

<summary><strong>Can I sell only part of my claim?</strong></summary>

Not at present — only sales of the full claim amount are supported.

</details>

<details>

<summary><strong>What happens if my KYC submission is rejected?</strong></summary>

You’ll receive instructions to resubmit clearer images or alternate ID.

</details>

**Still have questions?** Visit the in‑depth **FTX Creditor FAQ** for additional details: [https://www.ftxcreditor.com/faq](https://support.backpack.exchange/technical-docs/vn/)

***

### Need help?

**Email**: <claims@ftxcreditor.com>


# Security


# Email


# How to update my account email?

At Backpack Exchange, protecting your account security is our top priority.

To change your email address, please follow the steps below and submit the required information to [**support@backpack.exchange**](mailto:support@backpack.exchange).

**Please note:** Email changes typically take **2–4 business days** to complete.

***

### **How to Change Your Backpack Exchange Account Email**

1. **Send an email to Customer Support**
   * In the subject line, enter **“Email Change”**, **“Change Email”**, or similar.
   * If you do not receive a reply from Support within 48 hours, please send a follow-up email.
2. **Complete Sumsub Verification**
   * After receiving a reply from Support, you will be provided with a Sumsub verification link.
   * Access the link and complete the identity verification process.
3. **Reply to the email and submit the required identity information**

   * The information you need to provide includes, but is not limited to:

   **Name and Address Confirmation**

   * Please provide your full legal name and current residential address associated with your Backpack Exchange account.

   **Source of Income**

   * Please provide your primary source of income or occupation details for identity verification.

   **Transaction Details**

   * Provide as much detail as possible about your account transactions, including (but not limited to):

     * Transaction dates
     * Asset names
     * Asset amounts
     * Transaction hashes or IDs

     The “Transaction Details” can be checked by entering the wallet address at[ ](https://solscan.io/)[Solscan.io](http://solscan.io).

***

#### **Review Process**

* Once we receive your information, your account will be placed under a **48-hour security freeze**.
* During this period, we will carefully review and verify your information to ensure account security.
* After the review is approved and the security freeze period has ended, we will proceed with changing your email address.

***

#### **Contact Support**

If you have any questions or need further assistance, please contact Backpack Support at [**support@backpack.exchange**](mailto:support@backpack.exchange).\
We will guide you through the entire process to ensure a smooth and secure experience.

Backpack Exchange is committed to maintaining the **security and integrity** of your account. Thank you for your understanding and cooperation!


# Troubleshooting Missing Backpack Emails

1. **Ensure network connectivity.**
   * Please make sure your internet connection is stable.
   * In some regions, a global VPN may be required.
2. **Check your spam or junk folder.**
   * Then add the verification email address **<no-reply@backpack.exchange>** to your whitelist and try again.
3. **Check if you are using a decentralized email (e.g., Dmail).**
   * Due to differences in architecture and protocols, such email services may sometimes be misclassified or incompatible with certain platforms’ mail systems.
   * If this is the case, we recommend following these steps to [update your email address.](/exchange/security/email/how-to-update-my-account-email#how-to-change-your-backpack-exchange-account-email)

**If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via <support@backpack.exchange>**


# 2FA


# Enable 2FA

🔐  Enabling 2FA is one of the most effective ways to keep your account and funds safe. We strongly recommend activating 2FA immediately after registration.

1. Log into your exchange account, click the **Settings** button in the top right corner, and select **Security**.

<figure><img src="/files/Et9Dx48jYEAdDvYjJr4f" alt=""><figcaption></figcaption></figure>

2. Under the **2FA** section, click **Enable**, then enter the one-time passcode (OTP) sent to your registered email and click **Submit**.

<figure><img src="/files/tFDcVJzD8xVQ4GPFZ2XE" alt=""><figcaption></figcaption></figure>

3. Scan the QR code with an authenticator app (e.g., Google Authenticator), then enter the **Verification Code** in the field below and click **Verify**.

<figure><img src="/files/Nrct2xCEytxNP0crJTWj" alt=""><figcaption></figcaption></figure>

:tada:Setup complete!


# Fixing Google Authenticator Code Errors

The most common fixes for OTP (One Time Pass) code issues:

1. Look for OTP code in your 2FA app **(not email)**.
2. Sync your 2FA app device and Exchange login device to **the same timezones.**
3. Do you have **multiple 2FA apps** downloaded? Make sure you're checking in the correct one.

**If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via <support@backpack.exchange>**


# Reset 2FA

To reset your 2FA, please follow the steps below and submit the required information to **<support@backpack.exchange>**.

:warning:**Please note:** 2FA reset typically takes around **48 hours** to complete.

***

1. **Send an email to Customer Support**
   * In the subject line, enter **“2FA Reset”**, **“2FA Recovery”**, or similar.
   * **Important:** The reset request **must** be sent from the email address registered with your Backpack Exchange account.
   * If you do not receive a reply from Support within 48 hours, please send a follow-up email.
2. **Complete Sumsub Verification**
   * After receiving a reply from Support, you will be provided with a Sumsub verification link.
   * Access the link and complete the identity verification process.
3. **Reply to the email and submit the required identity information**

   * The information you need to provide includes, but is not limited to:

   **Name and Address Confirmation**

   * Please provide your full legal name and current residential address associated with your Backpack Exchange account.

   **Source of Income**

   * Please provide your primary source of income or occupation details for identity verification.

   **Transaction Details**

   * Provide as much detail as possible about your account transactions, including (but not limited to):

     * Transaction dates
     * Asset names
     * Asset amounts
     * Transaction hashes or IDs

     The “Transaction Details” can be checked by entering the wallet address at[ ](https://solscan.io/)[Solscan.io](http://solscan.io).

***

**Processing**

* Once you have completed the Sumsub verification and submitted all required information, Customer Support will begin processing your 2FA reset.


# Passkey

### What is a passkey?

A Passkey is a modern, passwordless sign-in method that uses your device to verify your identity. It replaces passwords with cryptographic keys and device authentication.

### How does a Passkey work?

When you create a Passkey:

* Your device generates a **public key** and a **private key**
* The **public key** is saved by the exchange
* The **private key** stays securely on your device or Passkey manager

When you sign in, your device proves ownership of the private key without revealing it.

### Is using Passkey safe?

Yes. Passkeys use industry-standard cryptography and are designed to be more secure than passwords while being easier to use.

### Frequently Asked Questions About Passkey

<details>

<summary><strong>How do passkeys compare to passwords?</strong></summary>

Passkeys work differently than traditional passwords:

* They are unique to each account and bound to your device.
* They use biometric or PIN verification on your device instead of something you type.
* Because of this, they are less vulnerable to phishing and credential reuse.

</details>

<details>

<summary><strong>Which devices and browsers support passkeys?</strong></summary>

Passkeys are supported on most modern devices and browsers, including iOS, Android, Windows, macOS, and browsers such as Chrome, Safari, and Edge. Support may vary depending on your device and operating system version.

</details>

<details>

<summary><strong>Can I use passkeys across multiple devices? / What if I login from a new device?</strong></summary>

* If your Passkey is synced with a cloud service (such as iCloud or 1Password), you can use it on all your synced devices.
* If cloud sync is not enabled, you can add Passkeys separately on each device. Each device will have its own Passkey for secure login.

</details>

<details>

<summary><strong>Do passkeys replace Two-Factor Authentication (2FA)?</strong></summary>

Passkeys can serve as a strong alternative to passwords and may reduce the need for 2FA in some cases. However, on certain high-security actions (e.g., withdrawals), additional 2FA may still be required.

</details>

<details>

<summary><strong>Where are my passkeys stored?</strong></summary>

Passkeys are stored securely on your device and may be synced via trusted services such as iCloud Keychain (Apple) or Google Password Manager. They are never stored on the exchange’s servers.

</details>

<details>

<summary><strong>What if my device is lost or stolen?</strong></summary>

If your device is lost, you can still log in using your backup login method (password + 2FA) and remove the lost device’s passkey from your account settings. For maximum security, update your account credentials immediately.

</details>

<details>

<summary><strong>Can someone steal my passkey?</strong></summary>

Passkeys cannot be phished or copied like traditional passwords. Even if a someone has your account email, they cannot access your account without your registered device and biometric/PIN verification.

</details>

<details>

<summary><strong>Can I turn off passleys after enabling them?</strong></summary>

Yes. You can disable Passkey at any time in your account security settings and revert to using your password + 2FA login method.

</details>

<details>

<summary><strong>Are passkeys required for withdrawals?</strong></summary>

By default, Passkeys are used for login authentication. For withdrawals and other sensitive actions, additional verification (such as 2FA) may still be required for enhanced security.

</details>


# Enable Passkey

## Web | How to Enable Passkey

#### **Before You Start**

* Use a Passkey-supported browser (Chrome, Safari, or Edge)
* Make sure device lock is enabled (Face ID, fingerprint, or PIN)
* Choose a Passkey manager:
  * System built-in (e.g. iCloud Passwords)
  * Third-party (e.g. 1Password, with browser extension installed and unlocked)

> **We recommend enabling cloud sync. It does not reduce Passkey security and helps prevent login issues when changing, resetting, or losing your device.**

#### **Steps to Enable Passkey (Web)**

1. Log into your exchange account, click the **Settings** button in the top right corner, and select **Security,** under the **Passkey** section, click **Enable.**

<figure><img src="/files/CXZH1QkinVFfF7CCoCpj" alt=""><figcaption></figcaption></figure>

2. Enter the **6-digit code** from your authenticator app linked to your account, and click **Add Passkey**.

<figure><img src="/files/Cf6ZmnKwmrXMp3sk1B35" alt=""><figcaption></figcaption></figure>

3. Select your **browser’s password manager**, or set up your **device fingerprint or a PIN** to save your passkey for use on backpack.exchange.

<figure><img src="/files/PRU308tuUfFeV7CN6hU8" alt=""><figcaption></figcaption></figure>

4. Then follow the on-screen instructions based on your selected method.

## App | How to Enable Passkey

#### **Before You Start**

* Update the exchange app to the latest version
* Use a device that supports Passkeys
* Enable device lock (Face ID, fingerprint, or PIN)
* Set up a Passkey manager:
  * iOS: iCloud Passwords
  * Android: Google Password Manager
  * Or a third-party app (e.g. 1Password)

<div align="left"><figure><img src="/files/Uii2yPJAy9pGn2BSWBkj" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Steps to Enable Passkey (App)**

1. Log in to your exchange account, click your **profile icon**, then select **Settings**.

<div align="left"><figure><img src="/files/QQnrs4PevCH87PefjmD1" alt="" width="563"><figcaption></figcaption></figure></div>

2. Go to **Security**, turn on **Require PIN/Face ID**, then click **Passkey Setup**.

<div align="left"><figure><img src="/files/F90CA9cAE9Ia4dM8Uyzp" alt="" width="563"><figcaption></figcaption></figure></div>

3. Click **Continue**, enter the **6-digit code** from your authenticator app, and click **Submit**.

<div align="left"><figure><img src="/files/okCC8Gv4JKN7Pfyjts9n" alt="" width="563"><figcaption></figcaption></figure></div>

4. Click **Add Passkey** — setup completed.

<div align="left"><figure><img src="/files/qcJAzhVh6RRKBePRieFH" alt="" width="563"><figcaption></figcaption></figure></div>


# Reset Password

If you’ve forgotten your password, don’t worry — resetting it is quick and easy.

***

### Step-by-Step Guide to Reset Your Password

1. **Access the Login Page**
   * Visit the Backpack Exchange login page.
   * If you can’t remember your password, click the **“Forgot Password”** link.
2. **Click on “Forgot Password”**
   * After clicking the link, you’ll be directed to a new page.
3. **Enter Your Email Address**
   * On the reset password page, enter the email address associated with your Backpack Exchange account.
   * Click the **“Next”** button.
4. **Check Your Email**
   * You’ll receive an email from Backpack Exchange with a reset link.
   * Open the email and click **“Reset Password.”**
5. **Follow the Prompts**
   * After clicking the link, you’ll be taken to a page to set a new password.
   * Choose a **strong password** that you haven’t used before.
6. **Access Your Account**
   * Return to the Backpack Exchange login page.
   * Sign in with your email and new password.

***

:tada: **And that’s it!** You’ve successfully reset your password and can now continue using Backpack Exchange.

💡 **Tip:** Keep your password safe and consider using a **password manager** for secure storage.


# Withdrawal Delay

**Withdrawal Delay** adds a user-defined waiting period to withdrawals **sent to new external addresses**, giving you time to detect and stop unauthorized activity.

***

### Why Withdrawal Delay Is Needed？

Withdrawal Delay is a **last-line defense** against irreversible on-chain mistakes and unauthorized transfers. It creates a short, controlled window to **review, detect, and cancel** suspicious withdrawals **before** they are broadcast to the blockchain.

**What it protects you from**

* **Human error:** Typos or copy-paste mistakes when sending to a **new external address**.
* **Clipboard hijacking/malware:** Malicious software replacing the intended address with an attacker’s.
* **Account misuse:** Unauthorized withdrawals initiated by someone who obtained your credentials.

***

### **How To Enable Withdrawal Delay？**

1. Go to **Settings**.
   * Open the **Security** tab.
   * In the **Withdrawal Delay** row, click **Enable**.

<figure><img src="/files/DNhTWyKCMkbso8REqJML" alt=""><figcaption></figcaption></figure>

2. Choose a delay duration from the dropdown, then click **Change**.

<figure><img src="/files/iIBTenYP3fLEvLvo0fwc" alt=""><figcaption></figcaption></figure>

3. Complete verification:

* Enter the **Email verification code**.
* Enter the **Authenticator app code**.
* Click **Submit**.

<figure><img src="/files/6kyw3ieuroc9X1XzTuEU" alt=""><figcaption></figcaption></figure>

4. :tada:All set!

* When you initiate a withdrawal, you’ll see a notice at the bottom of the page confirming that **Withdrawal Delay** is enabled on your account.

<figure><img src="/files/01sM6LToLW8Nk7o0EzkK" alt=""><figcaption></figcaption></figure>

***

### Scope & Applicability

* **Applies to:**
  * Withdrawals **to external wallet addresses** that are **not yet saved** in your **Address Book**.
* **Does not apply to:**
  * **Internal/subaccount transfers** (processed immediately).
  * Withdrawals to addresses that have already been in your Address Book **longer than the current delay**.

> **Definition — “New address”**\
> Any external address **not present** in your Address Book at the time you submit the withdrawal, or saved **more recently** than your configured delay duration.

***

### How It Works (execution flow)

1. **Submit withdrawal** to an external address.
2. **Eligibility check:**
   * If the address is **new** (see definition above) → withdrawal is **scheduled** and held until the delay expires.
   * If the address has been saved **longer** than your current delay → withdrawal is **processed immediately**.
3. **Countdown:** A timer (e.g., “Scheduled for YYYY-MM-DD HH:mm UTC”) is shown in [**Withdrawal History**](https://backpack.exchange/portfolio/transfers/withdrawals).
4. **Completion:** Once the delay elapses, the withdrawal is automatically released to the network.

***

### Best Practices

* **Pre-save** payout addresses and let them age past your delay to avoid operational friction.
* Combine with [**Address Whitelisting**](/exchange/deposit-and-withdraw/crypto/withdrawals/travel-rule#adress-book) for layered protection.
* Keep [**Email & 2FA** factors secure](/exchange/security); review [**Withdrawal History**](https://backpack.exchange/portfolio/transfers/withdrawals) regularly.

***

### How To Change Your Delay Duration？

Simply repeat the initial setup steps: go to **Settings**, open the **Security** tab, find **Withdrawal Delay**, click **Enabled**, and then follow the on-screen instructions.

<figure><img src="/files/4D19DofbqDX5p4EwD1zx" alt=""><figcaption></figcaption></figure>

:warning:**Please note：**

* When you **change** the delay duration, the **new value takes effect only after the currently active delay window expires**.
* Existing scheduled withdrawals keep their original release time.
* Future withdrawals use the new delay once it becomes active.

**Example：**&#x49;f you change the delay from 24h to 12h while a 24h delay is active, the new 12h setting takes effect only after the current 24h window ends.

***

### Address Book

* **Add Address:**
  * You’ll receive an email notification confirming the addition.
  * The **“age”** of the address starts at the moment it’s saved.

<figure><img src="/files/VxJJSTQAtK4Ii1oL9y5B" alt=""><figcaption></figcaption></figure>

* **Withdrawals to Saved Addresses:**
  * If the address has been in the Address Book **longer than your current delay**, the withdrawal is **immediate**.
* **Editing/Removing Addresses:**
  * Removing and re-adding an address makes it **new** again (its age resets).

***

### :warning:Urgent Withdrawals

If you must move funds while a delay is active (e.g., operational urgency), please use the email address linked to your exchange account to contact **<support@backpack.exchange>** and request the delay cancellation. Our team will verify ownership and assess options.

***

### FAQs

<details>

<summary><strong>What happens if I shorten my delay right after scheduling a withdrawal?</strong></summary>

The scheduled withdrawal keeps its original release time. Your new, shorter delay applies only after the current delay window ends.

</details>

<details>

<summary><strong>If I add an address and immediately withdraw to it, does the delay apply?</strong></summary>

Yes. The address must be saved **longer than your configured delay** to qualify for immediate processing.

</details>

<details>

<summary><strong>Do API withdrawals follow the same rules?</strong></summary>

Yes. Withdrawals created via API are subject to the same delay checks and notifications as the UI.

</details>

<details>

<summary><strong>Does the delay affect fees or network confirmation time?</strong></summary>

No. The delay pauses **before** broadcast. Once released, normal network fees and confirmation times apply.

</details>

<details>

<summary><strong>Can I cancel a scheduled withdrawal during the delay?</strong></summary>

In this case, please use the email address linked to your exchange account to contact **<support@backpack.exchange>** and request the delay cancellation.

</details>


# I Suspect Unauthorized Access to My Account

### What to Do

1. **Change Your Password Immediately**

   * Log in and go to **Settings**.
   * Update your password with a strong, unique combination.
   * Visit [Backpack Exchange](https://backpack.exchange/settings/security).

   <figure><img src="/files/De8c12H8t8cNgyFMaiDx" alt=""><figcaption></figcaption></figure>
2. **Enable Two-Factor Authentication (2FA)**
   * If not active, go to **Security Settings**.
   * Set up 2FA using a reliable app like Google Authenticator.
3. **Review Account Activity**
   * Check your transaction history for unfamiliar actions or transactions.
   * Contact us at **<support@backpack.exchange>** with details of your concerns.
   * Include any unusual activity you’ve noticed.

***

### Recognize and Avoid Phishing Attempts

To safeguard your Backpack Exchange account, it’s crucial to recognize and prevent phishing attempts. Follow these steps:

1. **Verify the URL**
   * Always ensure you’re accessing the official site: [https://backpack.exchange](https://backpack.exchange/).
   * Double-check the URL before entering any credentials.
   * *Note:* [*Official links to all Backpack Exchange and Backpack Wallet channels are located here.*](https://backpack.app/)
2. **Beware of Unsolicited Communications**
   * Be cautious with suspicious emails or messages claiming to be from Backpack Exchange.
   * We will **never** ask for your password or 2FA codes.
   * If anyone asks for them, they are a scammer.
3. **Examine Email Senders**
   * Double-check the sender’s email address.
   * Phishers may use addresses that look similar but with small alterations.
4. **Avoid Clicking on Suspicious Links**
   * Do not click on links or download attachments from unknown sources.
   * Hover over links to preview the destination URL before clicking.
5. **Report Suspicious Activity**
   * If you encounter anything suspicious related to Backpack Exchange, contact **<support@backpack.exchange>** immediately.

***

#### 🔒 Reminder

Your online safety is vital. By staying informed and cautious, you can protect your account and assets from potential threats.


# Troubleshoot Connectivity Issues

## Troubleshoot connectivity issues

### **1. Check the Backpack Exchange's official channels**

* Visit Backpack Exchange's [social media](https://x.com/Backpack), it is the [official announcement channel](https://discord.gg/backpack) if there are any reported outages or scheduled maintenance.\
  ‍
* Verify the status of Backpack Exchange using the [official status tracker](https://status.backpack.exchange/).

<div align="left"><figure><img src="https://cdn.prod.website-files.com/669641f210a1019f2d8231fa/66df70364a73b1b9c783ad29_66df7013c20b2fc44c092679_troubleshoot_backpack_exchange_connectivity.png" alt="" width="563"><figcaption></figcaption></figure></div>

### **2. Refresh your browser**

* Sometimes, a simple refresh can solve minor connectivity hitches.

### **3. Clear browser cache and cookie**

* Accumulated cache and cookies might cause outdated data or glitches. Clear them to potentially resolve connectivity issues. (Refer to our guide on "**How to clear browser cache and cookies**" for step-by-step instructions.)

### **4. Try a different browser or device**

* Switch to another browser to see if the issue persists. This can help determine if the problem is browser-specific.\
  ‍
* If possible, try accessing Backpack Exchange from another device.

### **5. Check your internet connection**

* Ensure you have a stable internet connection. You can check this by visiting other websites or using online speed tests.\
  ‍
* Consider restarting your router or contacting your Internet Service Provider (ISP) if you suspect connectivity issues on their end.\
  ‍

**If, after trying the above steps, you still face connectivity issues, reach out to us at** [**support@backpack.exchange**](mailto:support@backpack.exchange) **for further assistance.**\
**‍**

We're here to help ensure you have a seamless trading experience.

***

## **How to clear browser cache and cookies**

To clear your browser cache, follow the steps below for your browser.

### **Google Chrome:**

* Click the three dots (or vertical ellipsis) in the top right corner.
* Select "More tools" > "Clear browsing data."
* Choose "Cookies and other site data" and "Cached images and files."
* Click "Clear data."

### **Mozilla Firefox:**

* Click the three horizontal lines (hamburger icon) in the top right corner.
* Select "Options" > "Privacy & Security."
* Under "Cookies and Site Data," click "Clear Data."
* Ensure both "Cookies and Site Data" and "Cached Web Content" are checked, then click "Clear."

### **Microsoft Edge:**

* Click the three dots in the top right corner.
* Choose "Settings" > "Privacy, search, and services."
* Under "Clear browsing data," click "Choose what to clear."
* Select "Cookies and other site data" and "Cached images and files," then click "Clear now."

### **Safari (Mac):**

* Click "Safari" in the top left menu, then select "Preferences."
* Go to the "Privacy" tab and click "Manage Website Data."
* Click "Remove All" and confirm.

***

## My Backpack Wallet screen is not loading

If your Backpack Wallet shows a blank screen or won’t load, try the following steps:

### Extension

* Make sure the extension is updated to the latest version.
* Turn the extension off and back on in your browser’s extension menu.
* If the issue continues, reinstall the extension.

> ⚠️ Before reinstalling, ensure that your **Seed Phrase** or **Private Keys** are saved and available so you can re-import your wallets.

### Mobile

* Check that the app is updated to the latest version.
* Force close the app and re-open it (you may need to try this multiple times).
* If the issue continues, reinstall the app.

> ⚠️ Before reinstalling, ensure that your **Seed Phrase** or **Private Keys** are saved and available so you can re-import your wallets.


# Deposit and Withdraw


# Crypto

Crypto deposits and withdrawals on Backpack Exchange are processed directly on-chain.

* **Withdrawals**: transfer assets from your Backpack Exchange account to an external blockchain address of your choice.
* **Deposits**: bring assets from an external wallet into your Backpack Exchange account.

You can always check the **minimum deposit and withdrawal amounts** for each supported asset on the [Market Info Assets page](https://backpack.exchange/market-info/assets). This helps prevent failed transactions caused by sending amounts below the required threshold.

> ⏳ **Note on confirmations:** Deposits require a certain number of blockchain confirmations before they appear in your account.&#x20;


# Deposit


# How to Deposit?

#### Common Deposit Assets and Supported Networks

| Asset    | Supported Deposit Networks                                               |
| -------- | ------------------------------------------------------------------------ |
| **USDC** | Solana, Ethereum, SUI, Arbitrum, Base, Optimism, Polygon, Sei EVM, Aptos |
| **USDT** | Solana, Ethereum, Tron                                                   |
| **BTC**  | Bitcoin, Solana (Coinbase BTC)                                           |
| **ETH**  | Ethereum, Arbitrum, Base, Optimism                                       |
| **SOL**  | Solana                                                                   |

### :warning:**Important Notes**

### 1. Supported Stablecoin Deposits

Backpack Exchange only supports **native stablecoin deposits** on their respective networks.\
Depositing the wrong version of a stablecoin may result in your funds not being credited.

#### Example: Optimism Network

On the Optimism network, Backpack only supports deposits of **USDT0** with the contract address:

```
0x01bFF41798a0BcF287b996046Ca68b395DbC1071
```

We do **not** support deposits of USDT with the contract address:

```
0x94b008aA00579c1307B0EF2c499aD98a8ce58e58
```

{% hint style="danger" %}
If you deposit USDT (not USDT0) on Optimism, the funds will not be credited to your Backpack account.
{% endhint %}

{% hint style="info" %}
**Note:** Backpack Exchange currently supports only native USDC on each supported network. Bridged or wrapped versions of USDC (such as USDC.e) are not supported. Depositing these versions may result in loss of funds or a lengthy recovery process, if recovery is possible.
{% endhint %}

### 2. How to Avoid Deposit Errors

Before making a transfer:

1. **Verify** the deposit address and network carefully
2. **Read** all notices and warnings displayed on the deposit page
3. **Contact** our official support team if you're unsure which network or token to use

{% hint style="info" %}
**Incorrect deposits may result in:**

* ⚠️ Permanent loss of funds, or
* ⏳ A lengthy refund process (if recovery is possible)
  {% endhint %}

***

### Deposit via Exchange wallet address

#### 1. Open the Deposit menu

<div align="left"><figure><img src="/files/lTjOJBzrtCm1Eoqu4TBw" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="info" %}
If you’re making a deposit on mobile, simply tap the **Deposit** button on the **Home** page or the **Portfolio** page.
{% endhint %}

#### 2. Choose the cryptocurrency you wish to Deposit

Search for the token if you don't see it in list.

<div align="left"><figure><img src="/files/gRe8pMYLQDP7g5mFztI9" alt="" width="563"><figcaption></figcaption></figure></div>

#### 3. Copy the wallet address

<div align="left"><figure><img src="/files/z8JqOFSeGRj1UkFoX1or" alt="" width="320"><figcaption></figcaption></figure></div>

#### 4. Paste the address into your sending platform and initiate the transfer (from a non‑custodial wallet or exchange)

***

### Deposit via subaccounts

#### 1. Open the Deposit menu

<div align="left"><figure><img src="/files/q0zPF9FR0YOwuc47g9cj" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="info" %}
If you’re making a deposit on mobile, simply tap the **Deposit** button on the **Home** page or the **Portfolio** page.
{% endhint %}

#### 2. Choose the cryptocurrency you wish to Deposit

<div align="left"><figure><img src="/files/i9Nj9ktG71vHhECpthxZ" alt="" width="316"><figcaption></figcaption></figure></div>

#### 3. Enter Deposit amount and **Select the 'From' sub-account and the 'To' sub-account.**

<div align="left"><figure><img src="/files/8vgPd56vokWDTmK0rCyb" alt="" width="320"><figcaption></figcaption></figure></div>

#### 4. Click the 'Transfer' button.

<div align="left"><figure><img src="/files/oeoAiNxdqvSujU8NqY9N" alt="" width="320"><figcaption></figcaption></figure></div>


# Common Errors

### Common Deposit Issues

<details>

<summary><strong>Depositing an unsupported asset</strong></summary>

If you send a token or use a blockchain network that Backpack Exchange doesn’t support, it will **not** be credited to your account. &#x20;

We will make a best effort to return these funds, but due to the complex nature of retrieval, **timelines cannot be guaranteed**. &#x20;

</details>

<details>

<summary><strong>Incorrect Deposit Address</strong></summary>

If you send funds to the wrong deposit address, they will usually be **lost** and are not retrievable.

**No** exchange can recover assets sent to an unrelated or invalid address.

</details>

<details>

<summary><strong>Missing or Incorrect Memo/Tag/Payment ID</strong></summary>

If you forget to include or enter an incorrect memo, tag, or payment ID, your deposit **may not be credited automatically.**&#x20;

We will make a best effort to recover the funds, but the process **requires time.**

</details>

<details>

<summary><strong>Using the Wrong Blockchain Network</strong></summary>

If you send a token using the wrong blockchain network (e.g., USDT via TRC20 to an ERC20 address), your assets **may be lost** or require complex technical recovery.&#x20;

We will try our best to help you, but retrieval is **not guaranteed.**

</details>

<details>

<summary><strong>Depositing Below the Minimum Amount</strong></summary>

If you deposit less than the minimum required amount, the funds will **not** be credited to your account.

&#x20;In most cases, these deposits **cannot** be refunded.

</details>

<details>

<summary><strong>Depositing After Delisted Token/Network</strong></summary>

If you deposit a token or use a network that has already been delisted or suspended, the deposit will fail.

We will try our best to help, but recovery is typically not possible.

</details>

<details>

<summary><strong>Network Congestion or Incorrect Gas Fee</strong></summary>

If you send a deposit with too low a transaction fee, or during periods of network congestion, your transaction may be **delayed** or **fail to confirm**.

Funds may arrive once confirmed, but **timing is uncertain.**

</details>

<details>

<summary><strong>Depositing From a Smart Contract (If Unsupported)</strong></summary>

If you deposit from a smart contract address that Backpack Exchange does not support, the deposit **may fail.**

We will try our best to help you, but recovery is **not always guaranteed.**

</details>


# Withdrawals


# How to Withdraw?

### Withdrawing to a Wallet

1\. Open the **Withdraw** menu

<div align="left"><figure><img src="/files/NbMZlPmb573yuF6yWgJs" alt=""><figcaption></figcaption></figure></div>

2\. Choose the **cryptocurrency** you wish to withdraw and enter the **amount**

{% hint style="info" %}
**Note: If your available balance is insufficient, enabling margin will redeem outstanding lends or create a borrow to cover the withdrawal. If your balance is sufficient, enabling margin does nothing.**
{% endhint %}

3\. Enter the **destination address** or open **'Address book'** and select address

4\. Click **“Continue”** and then enter your 'Email verification code' and 'Authenticator app code', select **Submit button**

<figure><img src="/files/9ybcbpNxL0h2fjNGsHLc" alt=""><figcaption></figcaption></figure>

### Transfers Between Sub-Accounts

1. Click **“Withdraw.”**

<figure><img src="/files/TmrlEgNFezn14OoTVftI" alt=""><figcaption></figcaption></figure>

2. Under the **“Subaccounts”** tab, select the token you wish to transfer.
3. Enter the transfer amount.
4. From the dropdown menu, select the **source subaccount**.
5. From the dropdown menu, select the **destination subaccount**.
6. Click **“Transfer.”**

<figure><img src="/files/b5vMW2XH0HkEaDiQJM2p" alt=""><figcaption></figcaption></figure>

🎉 Done! Your funds will be credited shortly.


# Withdrawal Fees

For the minimum deposit and withdrawal amounts and withdrawal fees for different tokens, please refer to <https://backpack.exchange/market-info/assets>.


# Address Book

The **Address Book** is a feature designed to make crypto withdrawals more secure and convenient. It allows you to save frequently used wallet addresses and manage them within your account.

## Add an Address — Web

#### 1. Go to **Settings** → **Address Book**, then click **Add Address**.

<figure><img src="/files/uxQdbx3Wm7UkqhV5GQB0" alt=""><figcaption></figcaption></figure>

#### 2. Fill in the required fields:

* select the sub-account
* Set the label for the address
* Enter a brief description (optional)
* Paste your frequently used withdrawal address
* Choose whether to enable **2FA for withdrawals** (recommended)

#### 3. Click **Continue** to save.

<div align="left"><figure><img src="/files/HQ7TXWgLrVNukmjbDQoR" alt="" width="369"><figcaption></figcaption></figure></div>

🎉 Done! Next time you make a withdrawal, you can quickly select this saved address directly from your Address Book.

***

## Add an Address — Mobile

#### 1. Tap your profile avatar, then tap **Settings**.

<figure><img src="/files/8cYJUzjzZCA3X83m1mqp" alt=""><figcaption></figcaption></figure>

#### 2. Tap **Exchange**, scroll to the bottom, and tap **Address Book**.

<figure><img src="/files/gQqJZfLvEe7ZU1LrZddw" alt=""><figcaption></figcaption></figure>

#### 3. Select the network, tap **Add Address, f**ill in the required fields:

* Set the label for the address
* Enter a brief description (optional)
* Paste your frequently used withdrawal address

#### 4. Click **Add Address** to save.

<div align="left"><figure><img src="/files/D4FtY8Za5c0mznHtGz8d" alt="" width="563"><figcaption></figcaption></figure></div>

🎉 Done! Next time you make a withdrawal, you can quickly select this saved address directly from your Address Book.


# Travel Rule

### **Travel Rule**

The Travel Rule is a global regulatory requirement issued by the Financial Action Task Force (FATF). It requires Virtual Asset Service Providers (VASPs), such as cryptocurrency exchanges, to share sender and recipient information when transferring digital assets above a certain threshold. This helps prevent money laundering, terrorist financing, and other illicit activities.

**Why Does the Exchange Ask for Additional Information When I Withdraw?**

Depending on the withdrawal amount and the destination, you may be asked to provide beneficiary details such as the recipient’s name or account reference. This information is required for Travel Rule compliance and ensures the security and transparency of crypto transfers.

&#x20;**Is My Personal Information Safe Under the Travel Rule?**

Yes. All data collected for Travel Rule compliance is protected under strict data privacy and security standards. It is used **only** for regulatory compliance and will not be shared with unauthorized parties.


# FAQs

<details>

<summary>How to transfers between exchange accounts?</summary>

* The process is exactly the same as [Withdrawing to a Wallet](#withdrawing-to-a-wallet): simply paste the deposit address of the corresponding asset from the destination exchange.
* **Please note:** Although a withdrawal fee may appear on the page during submission, the system will automatically determine whether the transfer is to another internal exchange address. If it is, the actual credited amount will incur **0 fees.**

</details>

<details>

<summary><strong>How long does an on-chain withdrawal take?</strong></summary>

The processing time depends on:

* The blockchain network selected (e.g., BTC, ETH, TRON).
* The current level of network congestion.
* The number of confirmations required by the receiving platform.

Withdrawals may take from a few minutes to an hour to be received.

</details>

<details>

<summary><strong>Why hasn’t my withdrawal arrived yet?</strong></summary>

Common reasons include:

* The transaction is still waiting for blockchain confirmations.
* Network congestion is delaying processing.
* The receiving platform requires more confirmations before crediting funds.

You can track your transaction using the provided **TxID (Transaction ID)** on a blockchain explorer.

</details>

<details>

<summary><strong>What is a TxID and where can I find it?</strong></summary>

&#x20;A TxID (Transaction ID) is a unique identifier for your withdrawal on the blockchain. You can find it in your withdrawal history on the exchange and use it to check transaction status on a blockchain explorer.

</details>

<details>

<summary><strong>Can I cancel an on-chain withdrawal after submitting it?</strong></summary>

No. Once a withdrawal request has been processed and broadcast to the blockchain, it cannot be canceled or reversed. Please double-check all withdrawal details before confirming.

</details>

<details>

<summary><strong>What happens if I entered the wrong address?</strong></summary>

If you withdraw to an incorrect or invalid address, the funds may be **lost permanently**. The exchange cannot retrieve funds sent to the wrong address. Always verify the destination address carefully.

</details>

<details>

<summary><strong>Why do some withdrawals require a Memo/Tag?</strong></summary>

Certain cryptocurrencies (e.g., XRP, XLM, EOS) require a **memo, tag, or payment ID** in addition to the wallet address. If you forget to include it, your funds may not be credited properly on the receiving platform. Manual recovery may be possible but is not guaranteed and may require service fees.

</details>

<details>

<summary><strong>Are there fees for on-chain withdrawals?</strong></summary>

Yes. Each on-chain withdrawal incurs a network fee (gas fee) to process the transaction on the blockchain. The fee amount depends on the selected network and current network conditions.

</details>

<details>

<summary><strong>What if I chose the wrong network?</strong></summary>

Sending a withdrawal via the wrong blockchain network may result in **irreversible loss** of funds. Some recoveries may be possible but are not guaranteed. Always confirm that the recipient platform supports the selected network.

</details>


# Fiat

Our fiat solution enables you to deposit and withdraw USD via SWIFT wire transfers directly to and from your personal bank account, providing seamless global fiat access (subject to jurisdictional restrictions).

***

### Is this service available in all countries?

Due to regulatory requirements, our fiat services are not available in certain jurisdictions. Please refer to the list below for countries and regions where fiat deposits and withdrawals are currently not supported:

* Afghanistan
* Belarus
* Central African Republic
* Crimea / Sevastopol Region / Luhansk / Donetsk / Kherson / Zaporizhzhia / Dnipropetrovsk Oblast / Kharkiv Oblast
* Cuba
* Democratic People’s Republic of Korea (North Korea)
* Democratic Republic of the Congo
* Gaza
* Iran
* Libya
* Myanmar (Burma)
* Nicaragua
* Russian Federation
* South Sudan
* Syria
* United States
* UAE
* Venezuela
* Zimbabwe

***

### Can I link a business bank account?

Individual accounts must use personal bank accounts only. For business accounts, onboarding as a corporate client is required. Contact support for assistance.

***

### Can I use fintech platforms (e.g., Wise, Revolut)?

Yes, but only if:

* The account is in your name
* The platform supports named SWIFT USD transfers
* The transfer isn't from a pooled or anonymous account

Note: These platforms may reject transactions based on their own policies.

***

### Will I need to provide additional documentation?

To comply with regulatory and banking partner requirements, you may be asked to provide extra information such as:

* Proof of source of funds (e.g., recent bank statement)
* Purpose of transaction (e.g., “crypto trading”)
* Any other compliance-related documents

\
Please respond promptly to avoid processing delays.


# How to Deposit via Wire

## Overview

| Item                |                                                      |
| ------------------- | ---------------------------------------------------- |
| **Currency**        | USD via SWIFT                                        |
| **Minimum Deposit** | 100 USD                                              |
| **Processing Time** | Typically 1–5 business days                          |
| Fees                | Tier-based — see **Wire fee schedule** below Updated |

{% hint style="info" %}
Wire fees depend on your tier. Each tier includes a set number of free wires per 30-day period; higher tiers earn more free wires and lower transaction fees. **Your sending/intermediary bank may apply its own charges, which are outside our control.**
{% endhint %}

***

## Prerequisites

* ✅ **Verified Backpack Exchange account**
* ✅ **Available USD balance in your Bank Account**

***

## Wire fee schedule

Higher tiers get more free wires per month and reduced fees on large transfers.

<figure><img src="/files/SKck6c1L3xkYO1X8ScBy" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
***Important Notes:***

* **Fee tiers are recalculated hourly, and your VIP status is updated accordingly.**
* **Effective tier is determined based on your BP Stake, trading volume and pre-TGE Mad Lad NFT holding, whichever tier is highest.**
* **Our USDT/USDC trading pair is subject to a 0% fee, which means that trades on this pair do not count toward your 30-day volume requirements for fee tier upgrades.**
  {% endhint %}

***

## Step-by-Step Guide

### Get Your Backpack Wire Details

* Log in to [Backpack.exchange](https://backpack.exchange/).
* **Open the Deposit modal**

  In the top-right corner, click Deposit

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdO37hdnUVkwUxxZ4ggTxrwz__ZqPWMwtUOJQxBH1dAmPIJBhf_UIQl-U4WlEGP8M28PoTQP5leNjTWO6vUzaugt5bCMhWwzzQjIKiofNo9hM7DrRgoqnmXOuoCrGTEPECZYjEMTg?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

Select **Cash (USD)** → **Wire Transfer**&#x20;

***Note: The minimum deposit is $100, and we accept USD only.***

<div align="left"><figure><img src="/files/6SU0nh5P7qB2FzRQAI4A" alt="" width="315"><figcaption></figcaption></figure></div>

click **Continue**.

<div align="left"><figure><img src="/files/ME4HxdXefqsELDD3kcqb" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
**Deposit fees may vary depending on your account status.** Please refer to the detailed fee schedule [**here**](#wire-fee-schedule).
{% endhint %}

***

## **Copy your bank details**

You’ll see everything you need on the “Wire transfer” screen:

* Account name
* SWIFT/BIC
* IBAN / Account number
* Sort code (if applicable)
* Reference (include this exactly to credit your account)
* Bank name & address
* Recipient address

***

## **Send the wire from your bank**

From your personal bank account, initiate a SWIFT transfer using the details above. Make sure:

* The sending account is in *your* name (third-party transfers are rejected).
* You send USD only.

⚠️ **Important:** Deposits must come from a bank account in your name. Third-party deposits are not supported.

***

🎉 **All done!** Your USD deposit is now on its way to Backpack.

Need help or have questions? Reach our support team anytime at <support@backpack.exchange>. Be sure to include your wire transfer reference for faster assistance.


# How to Withdraw via Wire

## Overview

| Item                   |                                                      |
| ---------------------- | ---------------------------------------------------- |
| **Currency**           | USD via SWIFT                                        |
| **Minimum Withdrawal** | 100 USD                                              |
| **Processing Time**    | Typically 1–5 business days                          |
| Fees                   | Tier-based — see **Wire fee schedule** below Updated |

{% hint style="info" %}
Wire fees depend on your tier. Each tier includes a set number of free wires per 30-day period; higher tiers earn more free wires and lower transaction fees. **Your receiving/intermediary bank may apply its own charges, which are outside our control.**
{% endhint %}

***

## Prerequisites

* ✅ **Verified Backpack Exchange account**
* ✅ **Available USD balance in Backpack Exchange**&#x20;
* ✅ **Your Bank Account Number**

***

## Wire fee schedule

Higher tiers get more free wires per month and reduced fees on large transfers.

<figure><img src="/files/WndkHZ5uojWcDFoCKnyU" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
***Important Notes:***

* **Fee tiers are recalculated hourly, and your VIP status is updated accordingly.**
* **Effective tier is determined based on your BP Stake, trading volume and pre-TGE Mad Lad NFT holding, whichever tier is highest.**
* **Our USDT/USDC trading pair is subject to a 0% fee, which means that trades on this pair do not count toward your 30-day volume requirements for fee tier upgrades.**
  {% endhint %}

***

## Step-by-Step Guide

### Log in to Backpack and Open Withdrawal Menu

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Click on **Withdraw**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcGdUplVM_ltqgF9YmIUG0j_XYBClATvzYCpBYIwCGlMKVdwKnBjAeSqDN6i5WE-HLuAVgnGAsIyXV74KXdb11x2xK86o6Vwfi7ybB-3DhIP0ZN5t1jDQ1iyXNGmdGEZgjpZnmmfw?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash (USD)**.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcMAtbMeORajy-HhtbeVPdUatKa9x7yi2Pl61mMvVwm3OHk_joCz3_bOjxayFztnjQlIUAnfKxgqY113E76a_wDZbKZrEsXiyC6TedDAFgzeJyxaJ1XZaDMxzxL2wQMYokGB0fYtg?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

**Add or select a bank account**

* If you haven’t added a recipient before, click  **"Select Recipient"** → click **Add Bank Account** :
  * Recipient country
  * Bank identifier type
    * SWIFT/BIC for most international wires
    * Sort code (UK/Ireland only)
  * SWIFT/BIC code *or* Sort code (depending on your choice)
  * Account number
  * Recipient details:
    * Type (Individual / Business)
    * Name, address, city, postcode
  * Bank details:
    * Bank name, branch address, city, postcode, country
  * (Optional) Intermediary bank SWIFT/BIC
* Click Add bank account to save.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfvxzFdbgzqBsWMSfvoJc2Tkk-XTYCmIz7EI5wpbxgpIdGTysqIC_bAOetfvvx-4hYQpfb5SifSy4_DPKSlCXW1IOGluJ-gWQMjBsujMDapdm-jnH0uRH8PmV6OHEQFcvWLuuig?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

***

### Submit Your Withdrawal

* Enter the withdrawal amount (**Minimum: USD 100**).
* Select the **account** you wish to withdraw from (if applicable).
* Choose your saved **bank account** from the recipient list.
* Click **Continue**.
* Complete **2-factor authentication** to confirm and submit your withdrawal.

***

### Track Your Funds

* Funds typically arrive in your bank account within **1–5 business days**.
* If the funds haven't arrived after **5 business days**, contact Backpack Support and provide your withdrawal reference.

***

🎉 **That's it!** Your USD withdrawal is now on its way to your bank account.

Need assistance? Our support team is always here to help at <support@backpack.exchange>. Please include your withdrawal reference for quicker support.


# Bank Guides


# Chase


# How to Deposit via Wire Transfer — Chase Bank

This guide shows you exactly how to wire USD from your Chase Bank account to Backpack Exchange

## Overview

| Item                |                             |
| ------------------- | --------------------------- |
| **Currency**        | USD                         |
| **Minimum Deposit** | 100 USD                     |
| **Processing Time** | Typically 1–5 business days |

***

## Prerequisites

* ✅ **Verified Backpack Exchange account**
* ✅ **Chase online banking or mobile app access**
* ✅ **Available USD balance in your Chase checking account**

***

## Step-by-Step Guide

### 1. Access Your Backpack's Wire Deposit Details

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Select **Deposit**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdO37hdnUVkwUxxZ4ggTxrwz__ZqPWMwtUOJQxBH1dAmPIJBhf_UIQl-U4WlEGP8M28PoTQP5leNjTWO6vUzaugt5bCMhWwzzQjIKiofNo9hM7DrRgoqnmXOuoCrGTEPECZYjEMTg?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash** → **Wire Transfer** → click **Continue**.

<div align="left"><figure><img src="/files/Zr1vG6sJGCNVBSvt8YWZ" alt="" width="315"><figcaption></figcaption></figure></div>

Review the deposit instructions, login to your bank to send a wire transfer and copy across the wire details (Account/Recipient Name, Address, SWIFT/BIC, IBAN/Account Number, Reference Code).&#x20;

**Note: You must include your unique Reference Code in the wire memo/details**

<div align="left"><figure><img src="/files/spGWHobvXMYhgOIqzcYg" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
**Deposit fees may vary depending on your account status.** Please refer to the detailed fee schedule [**here**](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire#wire-fee-schedule).
{% endhint %}

***

### 2. Initiate a Wire Transfer (Part 1): Add Recipient Bank Details

**💻 On the Chase Website:**

1. Sign in at [chase.com](https://chase.com/).
2. Select **Pay & Transfer** (top navigation bar).
3. Select **Wires & global transfers.**
4. Select **Add a recipient.**
5. Choose **Payment Purpose** → Investing in cryptocurrency.
6. Select **Add recipient bank**.
7. Enter the **Recipient bank details** (see bank info above).

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXec_S_nu7bUYciUkJL0F8iUKypSIFs2Nu07N7Wi0xalgmvy8KYP_3oAwQz9izVU36wL9_RcNAF_pUo83pKXR_NJcCR-s0UqKoH2Jt4e_rNLREcF4RWuAf8_8OKOPUua3DiHVm2-pw?key=UBhUQwYtCM8oRSjs5qX9pw" alt="" width="563"><figcaption></figcaption></figure></div>

* Enter the **Recipient Business details** (see Backpack info above).

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcK22l5bNZ-srU6R_tjsYLR2jt1i4_Kz-arjzFwyi6bm9yPe68Eo7zMZcbzmiW2gZunVkRsYW1Fe_ChhFjNZYVMGhgs2WD5Lu_zHY51kNlWPU2-U7IoPaTOLsiUiHxTfgTZQJFFXg?key=UBhUQwYtCM8oRSjs5qX9pw" alt="" width="563"><figcaption></figcaption></figure></div>

* Confirm the details are correct and select **Add recipient.**

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe5g4QLTAX2Z0LVBT4WCNht6IOrgQqluCw61qVDyvwpYI_iV9pXPtfDAjHQ2-u6g-oDZL-hjSu9UfqA3TvACENC3Ul-e_mDb5QJHfCuE9p7seGDp-EgXCw2ANXvtn3vXBeDobLo?key=UBhUQwYtCM8oRSjs5qX9pw" alt="" width="563"><figcaption></figcaption></figure></div>

### 3. Initiate a Wire Transfer (Part 2):

1. Select **Schedule a Wire**.
2. Select **Recipient** (Recipient info you added above) → **Next**.
3. Enter the amount you want to send.
4. Enter your unique **Reference Code** (see above) in the **Message to recipient** field.
5. Click **Next**.
6. Review the wire transfer information and select **Authorize wire in U.S. Dollars (USD).**

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdPeGup2w7ZVQWtwvBeRFhcAQ6RApK7y1ptdZuU67AwsdhE4d-zfc8R2fCxs6GnhoMiRSgECvH0tH5DWu5szJDE0EdrCf0qJlU-0sekgLtebwpos55myGIGuchSGS5qxzkl5tub?key=UBhUQwYtCM8oRSjs5qX9pw" alt="" width="563"><figcaption></figcaption></figure></div>

**📱 On the Chase Mobile App:**

1. Log in and tap **Pay & Transfer** (bottom navigation bar).
2. Tap **Wires & global transfers**
3. Tap **International → Schedule a wire**.
4. Select **Recipient** (Recipient info you added above) → **Next**
5. Enter the amount you want to send
6. Endter your unique **Reference Code** (see above) in the **Message to Recipient** field
7. Click **Next**
8. Review the wire transfer information and select **Authorize wire in U.S. Dollars (USD)**

> **Tip:** If you can't see **Wires & global transfers**, first navigate to **Pay & Transfer → Manage recipients** and accept Chase’s wire agreement. The option will then appear.

***

### 4. Complete and Submit Your Wire

* Enter the amount (**Minimum: USD 100**).
* Review any Chase wire fees.
* Complete 2-factor authentication and submit your wire.

***

### 5. Confirm Your Deposit

* Your funds typically arrive in your Backpack account within **1–5 business days**.
* If funds aren't credited after 5 business days, contact both Chase and Backpack Support. Provide your wire confirmation receipt.

***

🎉 **All done!** Your USD deposit is now on its way to Backpack.

Need help or have questions? Reach our support team anytime at <support@backpack.exchange>. Be sure to include your wire transfer reference for faster assistance.


# How to Withdraw via Wire Transfer— Chase Bank

This article guides you step-by-step on how to withdraw USD from your Backpack Exchange account directly to your Chase Bank account using a SWIFT wire transfer.

### Overview

| Item                   | Details                               |
| ---------------------- | ------------------------------------- |
| **Currency**           | USD via SWIFT                         |
| **Minimum Withdrawal** | 100 USD                               |
| **Processing Time**    | Typically 1–5 business days           |
| **Incoming Wire Fee**  | Chase may charge approximately USD 15 |

***

### Prerequisites

Before you begin, ensure you have:

* ✅ **Available USD balance in Backpack Exchange**
* ✅ **Your Chase Bank Account Number**
* ✅ **Chase Bank SWIFT code:** `CHASUS33`

***

## Step-by-Step Guide

### 1. Log in to Backpack and Open Withdrawal Menu

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Click on **Withdraw**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcGdUplVM_ltqgF9YmIUG0j_XYBClATvzYCpBYIwCGlMKVdwKnBjAeSqDN6i5WE-HLuAVgnGAsIyXV74KXdb11x2xK86o6Vwfi7ybB-3DhIP0ZN5t1jDQ1iyXNGmdGEZgjpZnmmfw?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash (USD)**.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcMAtbMeORajy-HhtbeVPdUatKa9x7yi2Pl61mMvVwm3OHk_joCz3_bOjxayFztnjQlIUAnfKxgqY113E76a_wDZbKZrEsXiyC6TedDAFgzeJyxaJ1XZaDMxzxL2wQMYokGB0fYtg?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

***

### 2. Find Your Chase Wire Details

* Log in to your [Chase account](https://chase.com/).
* Select your **checking account** from the dashboard.
* Click the **… (three-dot) More** menu.
* Select **Account & routing numbers**.
  * Locate your eight-digit **Account number** under "Wire transfers."
  * Confirm the SWIFT/BIC as `CHASUS33`.

> **Note:**&#x50;lease make sure to use the routing number for wire transfers, not ACH transfers.

<div align="center"><figure><img src="/files/voqduaFUVPYmpMdUpAXp" alt="" width="375"><figcaption></figcaption></figure> <figure><img src="/files/eLtNvNtTvM9AJBVD2X3i" alt=""><figcaption></figcaption></figure></div>

***

### 3. Add Your Chase Account in Backpack (First-Time Setup)

* In Backpack withdrawal modal, select **"Select Recipient"** → click **Add Bank Account**.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfvxzFdbgzqBsWMSfvoJc2Tkk-XTYCmIz7EI5wpbxgpIdGTysqIC_bAOetfvvx-4hYQpfb5SifSy4_DPKSlCXW1IOGluJ-gWQMjBsujMDapdm-jnH0uRH8PmV6OHEQFcvWLuuig?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

* Enter your details exactly as listed by Chase

| Field           | Value (Example)                |
| --------------- | ------------------------------ |
| **Country**     | United States                  |
| **SWIFT / BIC** | CHASUS33                       |
| **Account No.** | Your Chase Account Number      |
| **Name**        | Exactly as registered on Chase |
| **Address**     | Exactly as registered on Chase |

* Click **"Add Bank Account"** to save.

***

### 4. Withdrawing Fudns

* Enter Withdrawal Amount: Specify the amount you wish to withdraw (minimum USD 100).
* Select Sub-account: If applicable, choose the sub-account from which to withdraw.
* Choose Recipient: Select your saved Chase account as the withdrawal recipient.
* Continue: Click the "Continue" button at the bottom of the page.
* Confirm Withdrawal: Complete the 2-factor authentication process to finalize and submit your withdrawal request.

***

### 5. Track Your Withdrawal

* Withdrawals generally take **1–5 business days** to reach your Chase account.
* If you haven't received your funds after 5 business days, please contact Backpack Support with your withdrawal reference number.

***

🎉 **That's it!** Your USD withdrawal is now on its way to your Chase account.

Need assistance? Our support team is always here to help at <support@backpack.exchange>. Please include your withdrawal reference for quicker support.


# ZA Bank


# How to Deposit via Wire Transfer — ZA Bank

This quick guide shows you exactly how to wire USD from your ZA account to Backpack

Overview

| Item                |                             |
| ------------------- | --------------------------- |
| **Currency**        | USD via SWIFT               |
| **Minimum Deposit** | 100 USD                     |
| **Processing Time** | Typically 1–5 business days |

***

### Prerequisites

* ✅ **Verified Backpack Exchange account**
* ✅ **ZA Bank online/mobile banking**
* **✅ USD in your ZA Bank account**

***

## Step-by-Step Guide

### 1. Get Your Backpack Wire Details

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Go to **Deposit**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdO37hdnUVkwUxxZ4ggTxrwz__ZqPWMwtUOJQxBH1dAmPIJBhf_UIQl-U4WlEGP8M28PoTQP5leNjTWO6vUzaugt5bCMhWwzzQjIKiofNo9hM7DrRgoqnmXOuoCrGTEPECZYjEMTg?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash** → **Wire Transfer** → click **Continue**.

<div align="left"><figure><img src="/files/JYjCsxZMv9b6wKHR6dHy" alt="" width="315"><figcaption></figcaption></figure></div>

Copy Account Name, SWIFT/BIC, IBAN / Account Number (where applicable), and Account Name, **Reference ID.**

<div align="left"><figure><img src="/files/O9k4b9jKDhAvecQnK1G6" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
**Deposit fees may vary depending on your account status.** Please refer to the detailed fee schedule [**here**](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire#wire-fee-schedule).
{% endhint %}

***

### 2. Start Overseas Remittance in ZA Bank

* Open your **ZA Bank app**
* Tap **Transfer** from the homepage, then select **Global Transfer**

<div align="left"><figure><img src="/files/Af9mnbzmcDPah2ycDECh" alt="" width="563"><figcaption></figcaption></figure></div>

* Select destination: **United Kingdom**
* Select currency: **USD**, then tap **Continue**
* Enter the transfer amount
  * Ensure **“Expected to get” is at least $100 USD**
* Choose a **fee deduction method** (either option is supported)
  * Ensure **“Expected to get” remains at least $100 USD**
  * Tap **Continue**

<div align="left"><figure><img src="/files/pcHYoZxwaEClM964xbOs" alt="" width="563"><figcaption></figcaption></figure></div>

* Enter **Backpack Exchange bank details** (copy from the Backpack fiat deposit page)

> **Note:** Bank details may change. Always verify the latest information on Backpack before proceeding.

* Confirm the details and **continue**
* Enter your **Reference ID** in the **Remarks** field (copy from the Backpack fiat deposit page)
* Confirm all details, then **swipe to remit**

<div align="left"><figure><img src="/files/BNF5TiZndmUC3U0YF9Wa" alt="" width="563"><figcaption></figcaption></figure></div>

***

### 3. Track Your Deposit

* Your deposit should arrive in your Backpack account within **1–5 business days**.
* If your funds haven't been credited after 5 business days, contact Backpack Support and provide your wire details.

***

🎉 **Great work!** Your deposit is on its way.

If you encounter any issues, our support team is available 24/7. Contact us at <support@backpack.exchange>, and please include your wire details for quicker assistance.


# How to Withdraw via Wire Transfer — ZA Bank

This article guides you step-by-step on how to withdraw USD from your Backpack Exchange account directly to your ZA Bank account using a SWIFT wire transfer.

Overview

| Item                   | Details                     |
| ---------------------- | --------------------------- |
| **Currency**           | USD via SWIFT               |
| **Minimum Withdrawal** | 100 USD                     |
| **Processing Time**    | Typically 1–5 business days |

***

### Prerequisites

Ensure you have:

* ✅ **Available USD balance in Backpack Exchange**
* ✅ **ZA Bank Account details for receiving SWIFT transfer**&#x20;

***

## Step-by-Step Guide

### 1. Collect Your ZA Bank Account Details

* Open your **ZA Bank app**
* Tap **Add Money**
* Select **Inward Remittance**

<div align="left"><figure><img src="/files/oB8t1ub5gyXXGCYjIMQB" alt="" width="563"><figcaption></figcaption></figure></div>

* Copy the **recipient bank details** for use in later withdrawal steps
* If a **correspondent bank** is required:
  * Tap **Correspondent Bank** to view ZA Bank’s intermediary bank details

<div align="left"><figure><img src="/files/4Kf542FVYybKBqPovJC1" alt="" width="563"><figcaption></figcaption></figure></div>

* For details on Overseas Remittance, refer to the[ ZA Bank FAQ](https://bank.za.group/hk/support/details?title=%27\&PFAQ=Individuals-transfer\&FAQ=Inward-Overseas-Remittance).

### 2. Visit Backpack and Open Withdrawal Menu

* Log in to [Backpack.exchange](https://backpack.exchange/)
* Click on **Withdraw** in the top right

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcGdUplVM_ltqgF9YmIUG0j_XYBClATvzYCpBYIwCGlMKVdwKnBjAeSqDN6i5WE-HLuAVgnGAsIyXV74KXdb11x2xK86o6Vwfi7ybB-3DhIP0ZN5t1jDQ1iyXNGmdGEZgjpZnmmfw?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash**&#x20;

<div align="left"><figure><img src="/files/5ZpoZ7BocbVtohpk3ZTn" alt="" width="375"><figcaption></figcaption></figure></div>

***

### 3. Add Your ZA Bank Account in Backpack (First-Time Setup)

* In the Backpack withdrawal modal, select **"Select Recipient"** → click **Add Bank Account**

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcHb4AS1fJUsQiVmkZpG_AleDyM1aYqynb5nTstqO5_94bOUlGDwdWApYQg6Pyp4zgueOU7F2ABFwhUdGoILWYwdYI7BeGmjMOTOD4vgUKwBF193Jb8QcGo54PoYAcJy2edLmg2EA?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

* Enter your details exactly as listed in ZA Bank:

| Field                   | Value (Example)                                                       |
| ----------------------- | --------------------------------------------------------------------- |
| **Country**             | Hong Kong                                                             |
| **SWIFT/BIC**           | AABLHKHH                                                              |
| **Account No.**         | *(Paste your ZA Bank Account Number)*                                 |
| **Bank Name**           | ZA Bank Limited                                                       |
| **Bank Address**        | Core F, Cyberport 3, 100 Cyberport Road, Hong Kong                    |
| **Postcode / Zip code** | Enter *00000 (Hong Kong does not use postal codes for domestic mail)* |

> **Note:** Bank information is provided for reference only and has been extracted from the [ZA Bank FAQ](https://bank.za.group/hk/support/details?title=%27\&PFAQ=Individuals-transfer\&FAQ=Inward-Overseas-Remittance). Please double-check and verify the latest details directly with your bank before proceeding with any wire transfer.

* After entering details, click **"Add Bank Account"**.

<div align="left"><figure><img src="/files/x7DduUKc5uoe4JaMG7SE" alt="" width="375"><figcaption></figcaption></figure></div>

***

### 4. Submit Your Withdrawal

* Back in the Withdrawal screen, enter the amount you wish to withdraw (**Minimum: USD 100**).
* Select the **Sub-account** you wish to withdraw from.
* Choose your saved **ZA Bank account** from the recipient list.
* Click **Continue**.

***

### 5. Track Your Withdrawal

* Funds typically arrive in your ZA Bank account within **1–5 business days**.
* Backpack support may reach out via email to request proof of funds. We accept crypto-native proofs, such as transaction hashes for earnings, transfer confirmations from exchanges (with matching names), Backpack's trading history, and more.
* If funds aren't credited after 5 business days, contact Backpack Support and provide your withdrawal details.

***

🎉 **Done!** Your withdrawal is successfully initiated.

If you encounter any issues, our support team is available 24/7 at <support@backpack.exchange>. Please include your withdrawal details for prompt assistance.


# Wise


# How to Deposit via Wire Transfer— Wise

This quick guide shows you exactly how to wire USD from your Wise account to Backpack

### Overview

| Item                |                             |
| ------------------- | --------------------------- |
| **Currency**        | USD via SWIFT               |
| **Minimum Deposit** | 100 USD                     |
| **Processing Time** | Typically 1–5 business days |

***

### Prerequisites

Ensure you have:

* ✅ **Wise account** and available funding method
* ✅ **Backpack Exchange wire details** (SWIFT, IBAN, Account Name, Reference Code)

***

## Step-by-Step Guide

### 1. Get Your Backpack Wire Details

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Go to **Deposit**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdO37hdnUVkwUxxZ4ggTxrwz__ZqPWMwtUOJQxBH1dAmPIJBhf_UIQl-U4WlEGP8M28PoTQP5leNjTWO6vUzaugt5bCMhWwzzQjIKiofNo9hM7DrRgoqnmXOuoCrGTEPECZYjEMTg?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash (USD)** → **Wire Transfer** → click **Continue**

![](/files/P84RvEhZTiMjvoaNCsm6)

**Copy:**

* SWIFT/BIC
* IBAN/Account Number
* Account Name
* **Reference ID**

<div align="left"><figure><img src="/files/Cl9c6rhfxZNaYuoQoZlS" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
**Deposit fees may vary depending on your account status.** Please refer to the detailed fee schedule [**here**](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire#wire-fee-schedule).
{% endhint %}

***

### 2. Send USD via Wise

* Log in to your Wise account (website or app)
* Click on the green '**Send'** button

<div align="left"><figure><img src="/files/dGAvV66cV08FVDb8tMJF" alt=""><figcaption></figcaption></figure></div>

* On the **'Select their currency'** screen, choose your '**Source currency'** (local currency or USD if funded) and set the **Target currency** to USD

<div align="left"><figure><img src="/files/XH9H8em4jkP36VdI7TNf" alt=""><figcaption></figcaption></figure></div>

* On the **'Add a recipient'** screen, select **'Bank details'**

<div align="left"><figure><img src="/files/9smcfLtbmNWjIRWQhMRK" alt=""><figcaption></figcaption></figure></div>

* Select '**Business or Charity'** recipient (required as Backpack is a business)

<div align="left"><figure><img src="/files/jI4bGNQMbGpINNwtdHUS" alt=""><figcaption></figcaption></figure></div>

* Enter Backpack’s **Beneficiary Name**, **IBAN**, and **SWIFT/BIC**

<div align="left"><figure><img src="/files/oMoab8lvyZRYjcQCzfaY" alt=""><figcaption></figcaption></figure></div>

* Select the payment currency and enter the amount, click **'Continue'**

<div align="left"><figure><img src="/files/soVIE88XrcJjzQxJFaOx" alt=""><figcaption></figcaption></figure></div>

* review fees, In the **'Payment reference / Message'** field, paste your Backpack **Reference Code,** and click **'Continue to instructions'** to complete the transfer

<div align="left"><figure><img src="/files/fhSFTHSNyXneQFS641fA" alt=""><figcaption></figcaption></figure></div>

***

### 3. Track Your Deposit

* Wise will display real-time status updates: **Processing → Sent**.
* Funds usually appear in your Backpack account within **1–5 business days**.
* If the transfer hasn't been credited after 5 business days, contact Wise and Backpack Support with your wire details.

***

🎉 **Great work!** Your deposit is on its way.

If you encounter any issues, our support team is available 24/7. Contact us at <support@backpack.exchange>, and please include your wire details for quicker assistance.


# How to Withdraw via Wire Transfer— Wise

This article guides you step-by-step on how to withdraw USD from your Backpack Exchange account directly to your Wise Bank account using a SWIFT wire transfer.

### Overview

| Item                   | Details                     |
| ---------------------- | --------------------------- |
| **Currency**           | USD via SWIFT               |
| **Minimum Withdrawal** | 100 USD                     |
| **Processing Time**    | Typically 1–5 business days |

***

### Prerequisites

Ensure you have:

* ✅ **Wise USD Balance** with account details enabled
* ✅ **Available USD balance in Backpack Exchange**

***

## Step-by-Step Guide

### 1. Log in to Backpack and Open Withdrawal Menu

* Log in to [Backpack.exchange](https://backpack.exchange/).
* Click on **Withdraw**&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcGdUplVM_ltqgF9YmIUG0j_XYBClATvzYCpBYIwCGlMKVdwKnBjAeSqDN6i5WE-HLuAVgnGAsIyXV74KXdb11x2xK86o6Vwfi7ybB-3DhIP0ZN5t1jDQ1iyXNGmdGEZgjpZnmmfw?key=eaNSr6kZABRUBYvUjpI0kw" alt=""><figcaption></figcaption></figure>

* Select **Cash (USD)**.

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcMAtbMeORajy-HhtbeVPdUatKa9x7yi2Pl61mMvVwm3OHk_joCz3_bOjxayFztnjQlIUAnfKxgqY113E76a_wDZbKZrEsXiyC6TedDAFgzeJyxaJ1XZaDMxzxL2wQMYokGB0fYtg?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

***

### 2. Collect Your Wise Receiving Details

* Open your Wise account.
* In the **Home** tab, select your **USD balance**.

<figure><img src="/files/iL3KgvIa785ENo8zLsYU" alt=""><figcaption></figcaption></figure>

* Click **Account details** to view:

  * **Account Number**&#x20;
  * **Wire routing**&#x20;
  * **SWIFT/BIC**
  * **Full legal name and address**

  <div align="left"><figure><img src="/files/EChh2cHPNcgzFTYb8zNw" alt=""><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/mO322jOvkPr5XTTHB3AI" alt=""><figcaption></figcaption></figure></div>

* Copy these details for use in Backpack.

***

### 3. Add Your Wise Bank Account in Backpack (First-Time Setup)

* In Backpack withdrawal modal, select **"Select Recipient"** → click **Add Bank Account**.

  <div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXejRH9fiy3IS6-yKUC4pkhmgJ0Wos7pgymBS3vPcQ44LBDuxVAGSCbqjBcNsceAXYWjGMuzYrMbGOJ34GPtkwJSnXjqq5-YsoqApFO21_Q9HjZMu7_iQAgMazfuyZTYCpme-s0mvQ?key=eaNSr6kZABRUBYvUjpI0kw" alt="" width="375"><figcaption></figcaption></figure></div>

| Field           | Value (Example)                     |
| --------------- | ----------------------------------- |
| **Country**     | *(Exactly as on Your Wise account)* |
| **SWIFT/BIC**   | *(Paste from Wise)*                 |
| **Account No.** | *(Paste from Wise)*                 |
| **Name**        | *(Exactly as on Wise account)*      |
| **Address**     | *(Exactly as on Wise account)*      |

* Click **"Add Bank Account"** to save.

<div align="left"><figure><img src="/files/wTIcBsieRbkPLQ53Ai49" alt="" width="375"><figcaption></figcaption></figure></div>

***

### 4. Submit Your Withdrawal

* Enter the amount you wish to withdraw (**Minimum: USD 100**).
* Select the **Sub-account** you wish to withdraw from.
* Choose your saved **Wise Bank account** from the recipient list.
* Click **Continue**.
* Complete **2-factor authentication** and confirm your withdrawal.

***

### 5. Track Your Withdrawal

* Funds should arrive in your Wise account within **1–5 business days**, minus any inbound fee charged by Wise.
* If funds are not received within 5 business days, contact Backpack Support with your withdrawal details.

***

🎉 **Success!** Your withdrawal is now processing. Need help? Contact our support team at <support@backpack.exchange>. Remember to include your withdrawal details for quick assistance.


# FAQs


# Fiat Deposit

### Frequently Asked Questions

<details>

<summary>What details do I need for a wire transfer?</summary>

We provide:

* Account name
* SWIFT/BIC
* IBAN / Account number
* Sort code (if applicable)
* Reference (include this exactly to credit your account)
* Bank name & address
* Recipient address

Please ensure accuracy to avoid delays.

</details>

<details>

<summary>How long does a USD deposit take?</summary>

Deposits typically take **1–5 business days**, depending on your bank and intermediary banks.

</details>

<details>

<summary>Can I deposit from another person's bank account?</summary>

**No.** We only accept deposits from bank accounts in your own name. Third-party deposits will be rejected or returned, potentially incurring additional fees.

</details>

<details>

<summary>My deposit hasn't arrived—what should I do?</summary>

If a deposit doesn't appear after **5 business days:**

1. Confirm with your bank that the wire was sent successfully.
2. Verify that all wire details and required reference codes were included.
3. Contact our support with your wire receipt and bank confirmation.

</details>

<details>

<summary>What happens if my deposit is rejected?</summary>

Rejected deposits (e.g., due to name mismatch or missing reference) are typically returned to the sending bank, potentially incurring third-party fees and delays.

</details>

<details>

<summary>Will I need to provide extra documentation?</summary>

In some cases, our banking partner or your own bank may request additional details—for example:

* Purpose of transaction (e.g. “crypto purchase”)
* Proof of source of funds (recent bank statement)
* Any other compliance documentation<br>

If you receive such a request, please reply promptly with the information to avoid processing delays.

</details>


# Fiat Withdrawal

### Frequently Asked Questions

<details>

<summary>How long do USD withdrawals take?</summary>

Withdrawals via SWIFT usually arrive within **1-5 business days**, subject to your bank and intermediaries.

</details>

<details>

<summary>What if I enter incorrect bank details?</summary>

Incorrect or incomplete banking details may result in:

* Delayed, returned, or lost funds
* Additional recovery fees

Always ensure your information is correct and updated.

</details>

<details>

<summary>Why was my transaction delayed, suspended, or canceled?</summary>

Transactions can be delayed or suspended due to compliance or risk checks by our banking partners, requiring additional documentation.

If additional information is needed, we'll request:

* Proof of bank ownership (recent 3-month bank statement)
* Source of funds
* Purpose of transfer or other relevant documentation

⚠️ **Important:** Respond promptly to these requests to avoid delays, returned funds, or account restrictions.

</details>

<details>

<summary>Will I need to provide extra documentation?</summary>

In some cases, our banking partner or your own bank may request additional details—for example:

* Purpose of transaction (e.g. “crypto purchase”)
* Proof of source of funds (recent bank statement)
* Any other compliance documentation<br>

If you receive such a request, please reply promptly with the information to avoid processing delays.

</details>


# Trading


# Margin System

## Overview of Backpack’s Margin System

Backpack’s margin system is designed to be simple and resilient. At a high level you:

* keep one pool of collateral,
* earn yield on idle balances,
* borrow automatically when you need to,
* and isolate risk with sub-accounts.

***

### Account & Efficiency

**Unified cross-margin.** Your eligible assets (spot balances, perps margin, lending balances) live in one collateral pool, so you don’t have to shuffle funds between products.

**Sub-accounts for risk isolation.** Create independent sub-accounts. Each has its own collateral, PnL, and margin—so a mistake in one doesn’t spill into another.

**Fewer transfers, more utility.** Because funds are pooled, you can deploy capital quickly without moving assets around.

***

### Collateral Rules

**How collateral is valued.** Collateral Value = **Quantity × Mark Price × Collateral Weight** (a haircut).

* **Weights vary by asset** (more volatile/less liquid → lower weight).
* **Size tiers / concentration controls:** very large balances may receive a lower **marginal** weight to limit concentration risk.
* **Dynamic updates:** weights can change with market/liquidity conditions; see the live table [here](https://backpack.exchange/market-info/collateral) for current values.

**👉For more details about Collateral, please refer to the** [**Collateral** ](/technical-docs/trading/margin#collateral)**and** [**Non-USD Collateral** ](/technical-docs/trading/margin#non-usd-collateral)**sections in the technical docs.**

***

### Equity & Margin Terms

**Net Equity** = Total Collateral Value + Unrealized PnL + Unsettled Balances − Borrowed Liabilities.\
**Available Equity** = Net Equity − Locked Equity (reserved for open orders/positions).

**IMR (Initial Margin Requirement).** Measures how much equity is committed to current exposure.

* At **100% IMR**, you can’t increase exposure (no new/size-up positions).

**MMR (Maintenance Margin Requirement).** Minimum equity required to keep positions open.

* At **100% MMR**, liquidation protection triggers.

**👉 For full formulas and examples, see the the** [**Equity** ](/technical-docs/trading/margin#equity)**and** [**Margin**](/technical-docs/trading/margin#margin) **sections in the technical docs**

***

### Yield & PnL

**Auto-lend.** Eligible assets in your margin wallet can be lent into the pool and **accrue yield** while still counting as collateral. Rates vary with pool utilization.

**PnL treatment.** **PnL is continuously realized** and flows into **Net Equity** without requiring you to close positions. Profits increase usable equity; losses reduce it.

**Interest interactions.** Borrowed balances **accrue interest** continuously; surplus balances may **earn** via auto-lend. Funding paid/received on perps posts to PnL and therefore Net Equity each interval.

**👉See the** [**Settlement and Realization**](/technical-docs/trading/settlement-and-realization) **page for more detailed information**

***

### **Borrowing**

* Auto-Borrowing: When executing trades that exceed available balances (e.g., short-selling), the system automatically borrows the deficit from the lending pool.
* Manual Borrowing: Users can manually borrow assets via the borrow/ lend interface.
* Repayment Methods:
  * proceeds from auto-lend,
  * repurchasing the borrowed asset, or
  * manual repay in the Borrow dashboard.

**👉For more information about how Borrowing and Lending works, refer to the technical docs** [**here**](/technical-docs/borrow-and-lend)

***

### Risk & Liquidation

**Transparent Risk Engine**

* **Dynamic Interest Rates:** Borrowing costs adjust based on pool utilization — higher utilization drives higher rates.
* **Public parameters:** collateral weights, IMR/MMR thresholds, and rate curves can be found [here](https://backpack.exchange/market-info/market-specs/futures)
* **Real-time monitoring:** positions and margin health are checked continuously using **mark prices** from exchange/oracle sources.

**Liquidation flow**

* **Trigger:** when **MMR reaches 100%**.
* **Partial first:** the system reduces exposure incrementally to restore margin health.
* **Orderbook then backstop:** liquidations route through the **orderbook** first; any remainder can be closed to **backstop liquidity providers**.

{% hint style="info" %}
**For full technical details, see the** [**Margin docs**](/technical-docs/trading/margin)
{% endhint %}

## Important Update (Effective October 6, 2025 — 07:00 UTC)

We’re introducing a liquidation fee.

* Rate: 1% on all system-triggered perps and borrow/spot-margin liquidations.
* Scope: Applied only to the filled amount of each liquidation order (per fill).
* Unchanged: Regular user trades and fees are unaffected.

If you have any questions, please reach out to <support@backpack.exchange>.

***

## Frequently Asked Questions

<details>

<summary><strong>Why is my 50x maximum leverage not taking effect?</strong></summary>

The 50x leverage setting may not apply if the trading pair has its own maximum leverage limit or if additional risk parameters are in place. Please check the leverage limits for the specific market you are trading.

<figure><img src="/files/glfcGKk6WJgztan7oAOj" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>Why am I unable to open a position even though my account has sufficient funds?</strong></summary>

* In such cases, it is usually because the remaining net equity in your account is insufficient to support the minimum margin requirement for the new position. You may try reducing the position size to open a new position until your account’s IMR equals 100%.&#x20;
* Once your account margin ratio reaches ≥ 100%, you will no longer be able to open new positions.

</details>

<details>

<summary><strong>Why does my account still have a balance after liquidation (partial liquidation)?</strong></summary>

* This happens because Backpack utilises a gradual liquidation mechanism. When your **Maintenance Margin Ratio (MMR)** exceeds 100%, the system will attempt to minimize losses by liquidating only the portion necessary to restore your account to a healthy state. (By contrast, some exchanges may fully liquidate your position at this point.)
* However, please note that if the market continues moving against you for a prolonged period and you do not add collateral, or close your position in time, even partial liquidations may continuously erode your funds until the balance is fully depleted.

</details>

<details>

<summary><strong>Why was my position liquidated even though it was still far from the estimated liquidation price?</strong></summary>

* The estimated liquidation price is only a reference. Actual liquidation is triggered when **MMR ≥ 100%**.
* In addition, **Backpack follows a cross-margin model**, where all positions within a sub-account share the same margin balance, and PnL from different positions can offset each other. If the sub-account holds complex positions (e.g., borrowing, using another asset as margin while also shorting it), the system may not be able to provide an accurate estimated liquidation price, since multiple factors influence the calculation and the functions involved are relatively complex.

</details>

<details>

<summary><strong>How are liquidation fees charged</strong></summary>

A 1% Liquidation fee is charged per order-book conversion when the system liquidates your account (deducted from proceeds; not charged on user-closed positions).

</details>

<details>

<summary><strong>How can I view liquidated positions?</strong></summary>

* If a **borrow position** was liquidated, please visit:\
  <https://backpack.exchange/portfolio/borrow-lend/liquidations>
* If a **futures position** was liquidated, please visit:\
  <https://backpack.exchange/portfolio/futures/liquidations>

</details>


# Spot


# How to trade Spot

## Spot Trading on the Web

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **Navigate to the Spot Trading section**
   * Select your desired trading pair (e.g., SOL/USD)
   * Choose the trading direction (Buy/Sell)
3. **Select the** [**order type.**](/exchange/trading/order-types)
4. **Enter the required parameters**
   * Price
   * Quantity
   * ... (and other necessary parameters)
5. **Optional settings**
   * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
   * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
   * **Margin**: Uses leverage to improve capital efficiency (note: this increases liquidation risk).
   * ... (and other Optional settings)
6. **Submit the order.**

<figure><img src="/files/mv0pNLYk8HyrUBwtLoJG" alt=""><figcaption></figcaption></figure>

## Spot Trading on Mobile

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **Navigate to the Spot Trading section**
   * Select your desired trading pair (e.g., SOL/USD)
   * Choose the trading direction (Buy/Sell)
3. **Select the** [**order type.**](/exchange/trading/order-types)
4. **Enter the required parameters**
   * Price
   * Quantity
   * ... (and other necessary parameters)
5. **Optional settings**
   * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
   * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
   * **Margin**: Uses leverage to improve capital efficiency (note: this increases liquidation risk).
   * ... (and other Optional settings)
6. **Submit the order.**

<div align="left"><figure><img src="/files/v1F19wa2w3IwgwlZvPNZ" alt="" width="375"><figcaption></figcaption></figure></div>

## Frequently Asked Questions

<details>

<summary><strong>What types of orders can I place in spot trading?</strong></summary>

Available order types include:

* [**Market Order**](/exchange/trading/order-types/market-orders) – Buy or sell immediately at the best available price.
* [**Limit Order** ](/exchange/trading/order-types/limit-orders)– Set your own price and wait for the market to match it.
* [**Conditional Order** ](/exchange/trading/order-types/conditional-orders)– Set specific conditions for the order to be triggered when market criteria are met.
* [**TWAP (Time-Weighted Average Price)** ](/exchange/trading/order-types/twap)– Execute a large order over a set period of time at regular intervals to minimize market impact and achieve an average price.
* [**Scaled Order**](/exchange/trading/order-types/scaled-order) – Place multiple orders at different price levels, either progressively higher or lower, to take advantage of price fluctuations.

</details>

<details>

<summary><strong>How do I check my open orders and trade history?</strong></summary>

You can view open orders in the “Open Orders” tab on the trading page. Completed trades  are available under “Fill History” or “Position History” and cancellations are available under "Order history"

<figure><img src="/files/WwjfY18hZYYtiXl264RA" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>What fees apply to spot trading?</strong></summary>

Different trading levels correspond to different fee rates. For more details, please refer to the section on [trading fees.](/exchange/trading/trading-fees)

</details>

<details>

<summary><strong>What is the minimum amount I can trade?</strong></summary>

The minimum trade amount depends on the specific trading pair and the exchange’s requirements. This information is usually displayed on the order entry page.

<figure><img src="/files/z3IkJWkTLv4DmCDf38Y7" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>Can I cancel an open spot order?</strong></summary>

**Yes.** You can cancel any open order from the “Open Orders” section before it is executed. Once the order is filled, it cannot be canceled.

</details>

<details>

<summary><strong>How do I withdraw my assets after a trade?</strong></summary>

After completing a trade, your assets will be available in your account. You can withdraw them to an external wallet by navigating to the withdrawal page, entering the recipient address, and confirming the transaction. For more details, please refer to the [withdrawal guide.](/exchange/deposit-and-withdraw/crypto/withdrawals)

</details>


# Spot Margin


# Spot Margin Trading

Spot margin trading lets you **borrow assets against your collateral** to increase the size of a spot position. You trade the underlying asset, and borrowed amounts **accrue interest** and are repaid later.

## Spot Margin Trading on the Web

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **Navigate to the Spot Trading section**
   * Select your desired trading pair (e.g., SOL/USD)
   * Choose the trading direction (Buy/Sell)
3. **Select** [**Order Type**](/exchange/trading/order-types)
4. **Enter the required parameters**
   * Price
   * Quantity
5. **Check the "Margin" box**
6. **Submit the order.**

<figure><img src="/files/XwPPUIUXQ89EuPj3NUeS" alt=""><figcaption></figcaption></figure>

## Spot Margin Trading on Mobile

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **Navigate to the Spot Trading section**
   * Select your desired trading pair (e.g., SOL/USD)
   * Choose the trading direction (Buy/Sell)
3. **Select** [**Order Type**](/exchange/trading/order-types)
4. **Enter the required parameters**
   * Price
   * Quantity
5. **Check the "Margin" box**
6. **Submit the order.**

<div align="left"><figure><img src="/files/SeTfuuaYg3eIaYy5mKdX" alt="" width="375"><figcaption></figcaption></figure></div>

## Frequently Asked Questions

<details>

<summary><strong>What are the fees for spot margin trading?</strong></summary>

Spot margin trading typically incurs the following fees:

* **Interest on Borrowed Funds** – You are charged interest for borrowing funds. The rate varies depending on the currency. Simply select a different currency on the **lending page** to view the real-time lending and borrowing interest for that currency.
* **Trading Fees** – Standard trading fees apply to buy and sell orders, which depend on your VIP level or maker/taker status.

</details>

<details>

<summary><strong>What is leverage in spot margin trading?</strong></summary>

Leverage allows you to control a larger position than your initial investment. For example, with 3x leverage, you can trade three times the amount of your deposited collateral. Leverage increases both the potential for profit and the risk of loss.

</details>

<details>

<summary><strong>Can I use spot margin trading with multiple leverage options?</strong></summary>

* Yes. You can select different leverage levels for each trade, depending on your risk tolerance and the specific pair you are trading. However, it’s important to consider the increased risk associated with higher leverage.
* Please note that each currency has its own maximum leverage limit, which changes based on the position value.

</details>

<details>

<summary><strong>Can I be liquidated with spot margin trading?</strong></summary>

Liquidation occurs when your margin balance falls below the required maintenance margin. If this happens, your position will be automatically closed to repay the borrowed funds. This can result in a loss of your collateral.

</details>

<details>

<summary><strong>How do I avoid liquidation in spot margin trading?</strong></summary>

* Always monitor your account's MMR. At 100% or greater, your account will enter liquidation.
* You can also set up **Stop-Loss orders** to automatically close your position if the market moves against you.

</details>

{% hint style="info" %}

### 👉[**Learn more about Spot Margin.**](/technical-docs/trading/spot-margin)

{% endhint %}


# Spot Margin VS Futures

#### What are the differences between spot margin and futures?

| Feature                   | Spot Margin                                                               | Futures                                                                           |
| ------------------------- | ------------------------------------------------------------------------- | --------------------------------------------------------------------------------- |
| **Instrument**            | You hold the **underlying asset** (borrowed or owned)                     | You trade a **derivative contract** that tracks an index price                    |
| **Leverage**              | Typically lower ranges (e.g., \~2×–5×), varies by asset and collateral    | Typically higher ranges (e.g., \~10×–50×), varies by market                       |
| **Carry / Ongoing costs** | Trading fees **+ borrow interest**                                        | Trading fees **± funding payments** (you may pay or receive)                      |
| **Settlement**            | Spot settlement; inventory changes in your wallet                         | Perpetual contract; PnL settles continuously via funding                          |
| **Use case**              | Directional exposure to the asset, shorting via borrow, inventory hedging | Directional exposure without holding the asset, hedging, basis/funding strategies |


# Futures

## Why choose Backpack for futures trading?

* **Unified Cross-Margin Account**
* **Competitive trading fees**&#x20;
* **Passive Yield from Auto Lending**

## Trading Futures on the Web

* **Deposit funds into your exchange account (crypto or fiat).**
  * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
  * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
* **Navigate to the Futures Trading section**
  * Select your desired trading pair (e.g., SOL-PERP)
  * Choose the trading direction (Buy/Sell)
* **Select the** [**order type.**](/exchange/trading/order-types)
* **Enter the required parameters**
  * Price
  * Quantity
  * ... (and other necessary parameters)
* **Optional settings**
  * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
  * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
  * **Reduce Only**: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.
  * **TP/SL (Take Profit/Stop Loss)**: Sets predefined price levels at which your position will be automatically closed to lock in profits (TP) or limit losses (SL).
  * ... (and other Optional settings)
* **Submit the order.**

## Trading Futures on Mobile

* **Deposit funds into your exchange account (crypto or fiat).**
  * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
  * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
* **Navigate to the Futures Trading section**
  * Select your desired trading pair (e.g., SOL-PERP)
  * Choose the trading direction (Buy/Sell)
* **Select the** [**order type.**](/exchange/trading/order-types)
* **Enter the required parameters**
  * Price
  * Quantity
  * ... (and other necessary parameters)
* **Optional settings**
  * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
  * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
  * **Reduce Only**: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.
  * **TP/SL (Take Profit/Stop Loss)**: Sets predefined price levels at which your position will be automatically closed to lock in profits (TP) or limit losses (SL).
  * ... (and other Optional settings)
* **Submit the order.**

## Frequently Asked Questions

<details>

<summary>How can I view the PnL of a specific position?</summary>

* On the **Order** page or the **Portfolio** page, locate the open position you want to review.
* Hover your mouse over **“PnL (ROI)”** to see how PnL is calculated under different price benchmarks and the corresponding amounts.

<figure><img src="/files/HktClYfV0pyGe8e0XJVR" alt=""><figcaption></figcaption></figure>

* Hover over the numbers below to view the **Open PnL**, **Closed PnL**, and the **All Time PnL** for that position.

<figure><img src="/files/Vj1yWggk8aBKhg4KHUal" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>How to correctly set take-profit and stop-loss orders for open positions</summary>

On the **Order Placement** page or the **Portfolio** page, locate the open position you want to manage and click the **Settings** button under the **TP/SL** tab.

* **For closing the entire position:**
  * Select **“Entire Position.”**
  * From the dropdown menu, **set the benchmark for the trigger price.**
  * Enter the trigger prices for take-profit and stop-loss, then click **Confirm** to complete the **TP/SL market order** setup.
  * **If you prefer a limit order trigger**, check **“Limit Price,”** fill in the required parameters, and then click **Confirm.**

<figure><img src="/files/Lj0WTAmjAgLCWVPBKfiW" alt=""><figcaption></figcaption></figure>

* **For partially closing a position:**
  * Select **“Partial Position.”**
  * Manually input or drag the slider to set the **quantity** you want to close.
  * From the dropdown menu, **set the benchmark for the trigger price.**
  * Enter the trigger prices for take-profit and stop-loss, then click **Confirm** to complete the **TP/SL market order** setup.
  * **If you prefer a limit order trigger,** check **“Limit Price,”** fill in the required parameters, and then click **Confirm.**

<figure><img src="/files/rxvbrRHlEnipDOclI0xi" alt=""><figcaption></figcaption></figure>

For more details on TP/SL, please refer to [the documentation here.](/exchange/trading/order-types/take-profit-and-stop-loss)

</details>

<details>

<summary><strong>How can I view  and export my trading history?</strong></summary>

**Completed Order History**

* Go to **Portfolio** → under the **Trades** tab, select **Fills**.
* From the dropdown menu on the right, choose the corresponding token to view completed orders.
* Hover your mouse over **“13 Days Ago”** to see the exact completion timestamp of the order.
* If you need to export data for analysis, click the cloud icon under **Export**.

<figure><img src="/files/4plYyuqLENIwTN59Q9Qp" alt=""><figcaption></figcaption></figure>

***

**Order Placement History**

* Go to **Portfolio** → under the **Trades** tab, select **Order History**.
* From the dropdown menu on the right, choose the corresponding token to view your order placements and the price levels at which they were submitted.
* Hover your mouse over **“13 Days Ago”** to see the detailed timestamp of the order placement.
* If you need to export data for analysis, click the cloud icon under **Export**.

<figure><img src="/files/9orrMk4pEb6HHbrMDo8o" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>How to view my liquidation history?</strong></summary>

please visit [https://backpack.exchange/portfolio/futures/liquidations](https://backpack.exchange/portfolio/futures/liquidations?utm_source=chatgpt.com)

</details>

{% hint style="info" %}

### **👉**[**Learn more about Futures**](/technical-docs/trading/futures-specs)

{% endhint %}


# Fees

## Trading Fees

Standard trading fees apply to buy and sell orders, which depend on your VIP level or maker/taker status. For more details, please refer to the section on [trading fees.](/exchange/trading/trading-fees)

## Funding Fees

#### **Overview**

* The funding rate is the rate paid between longs and shorts every 1 hour.
* If positive, longs pay shorts, if negative, shorts pay longs.
* The countdown shows the time remaining until the next payment.
  * If you close your position before the countdown ends, you will neither pay nor receive the funding fee.

<figure><img src="/files/1OH0QBpy0nDisiT0zQvM" alt=""><figcaption></figcaption></figure>

***

#### **Settlement Cycle**

* The funding rate settlement cycle is currently 1 hour.
* If there are any changes, they will be updated under **“Market Info”** for the corresponding token.
* You can also check this information before trading.

<figure><img src="/files/GpHscO31CJHjqavCrV7b" alt=""><figcaption></figcaption></figure>

***

#### **Calculation**

* The funding rate reflects market conditions and is **not controlled by the exchange**.
* It is mainly determined by the difference between the perpetual futures price and the spot price, market supply and demand, and borrowing costs.
* For details on how funding rates are calculated, please refer to the documentation [**here**.](/technical-docs/trading/futures-specs#funding-rate)

***

#### **How to view the Funding History of a token?**

* On the exchange page, click **“More”** → **“Market Info”** →

<figure><img src="/files/H2QRNV23YoaPV3GqEn2j" alt=""><figcaption></figcaption></figure>

* Click **“Funding History”,** from the dropdown menu, select the token you want to review. You will see the funding rate details across different timestamps.

<figure><img src="/files/v5SVxXmqkzqyqqpSu91Q" alt=""><figcaption></figcaption></figure>

* To view a line chart of the token’s historical funding rates:
  * Go to the **Order Placement** page, select the token from the dropdown menu on the left.
  * Under the **Funding** tab, you can see the historical line chart.
  * Hover over the line to view the funding rate at a specific time.

<figure><img src="/files/EQT8ixCjdkY9vjlGHMS3" alt=""><figcaption></figcaption></figure>

***

#### **View Your Funding Payments**&#x20;

* Click **Portfolio**.
* Under the **Futures** tab, click **Funding**.
* Use the dropdown menu on the right to select the token you want to view.

<figure><img src="/files/w4Rk2npss9nXL6DJafIc" alt=""><figcaption></figcaption></figure>


# Order Types


# Market Orders

A **Market Order** is an instruction to buy or sell immediately at the best available price in the order book.

### **When to Use？**

* When you want your order to be executed instantly.
* Suitable for entering or exiting a position quickly, regardless of slight price changes.

### **Key Points**

* Execution is guaranteed, but the price may vary slightly due to market liquidity (slippage).
* Best for urgent trades, not for precise price control.

### How to Avoid Slippage Risk When Using Market Orders？

* On the **Futures Order Placement** page, select the token you wish to trade.
* After confirming the trade direction, choose **Market Order**.
* Enter the order quantity.
* Click **Max Slippage Setting**, then enter the maximum slippage you are willing to allow.

<figure><img src="/files/B29C08063p71fFmXLjBQ" alt=""><figcaption></figcaption></figure>

* Click **Submit** to save the setting.

<figure><img src="/files/lUgMHfenBuZH1AXCamoF" alt=""><figcaption></figcaption></figure>

* Confirm the order.


# Limit Orders

A **Limit Order** allows you to set the maximum price you are willing to pay when buying, or the minimum price you are willing to accept when selling.

### **When to Use?**

* When you want to control the exact entry or exit price.
* Suitable for patient traders waiting for favorable market conditions.

***

### **Key Points**

Execution is not guaranteed — the order will only be filled if the market reaches  or exceeds your set price.

***

### Why Did My Limit Order End Up Being Executed as a Market Order?

* The logic of a limit order is:
  * A **buy order** will be executed at a price **≤ your set price**.
  * A **sell order** will be executed at a price **≥ your set price**.
* If you do **not** enable the **Post Only** option, the system will match your order against existing orders in the order book immediately, as long as the price condition is satisfied.
* To ensure your order is always placed into the order book as a **Maker** order, you need to check **Post Only**. Otherwise, your order may be executed immediately as a **Taker** order.

<figure><img src="/files/dB6hOvnufjNE6CAKX7Ck" alt=""><figcaption></figcaption></figure>

**Example:**

* You set a **buy limit order** for BTC/USD at 30,000.
* The current best ask price is 29,900.
* **Result:** The system will execute the order immediately at 29,900 instead of placing it at 30,000 to wait.


# Conditional Orders

A Conditional Order is an instruction to buy or sell an asset once certain market conditions are met, such as reaching a specific trigger price. When the trigger condition is activated, the order is placed automatically as a market or limit order.

### **When to Use？**

* When you want to **automate entries or exits** based on price movement.
* To **protect against losses** (e.g., stop-loss) or **lock in profits** (e.g., take-profit).
* When you cannot monitor the market continuously but want orders to be placed automatically at key levels.

***

### **Key Points**

* Provides flexibility by combining trigger conditions with order execution.
* Can be set as a **stop-market** or **stop-limit** order after the condition is met.
* Execution is not guaranteed if the market does not reach the trigger price, or if there is insufficient liquidity at the chosen limit price.
* Commonly used for **risk management** and **strategic trading automation**.


# How to Set a Conditional Order?

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **On the Order Placement page, select the appropriate market (Spot or Futures — here we take Futures as an example).**
   * Select your desired trading pair (e.g., BTC-PERP)
   * Choose the trading direction (Buy/Sell)
3. **Select Conditional Order as the order type.**
4. **From the dropdown menu, choose the benchmark for the trigger price.**
5. **If you want the order to be executed as soon as the trigger price is reached**

   * Enter the required parameters directly（Trigger Price and Quantity ）

   <figure><img src="/files/Irk7liIJCGfoKnvsFvZx" alt=""><figcaption></figcaption></figure>
6. **If you want the order to be executed at a specified price after the trigger price is reached**

   * Check **“Limit Order”** to set the specified execution price.
   * Enter the required parameters（Trigger Price, Limit Price and Quantity ）

   <div align="left"><figure><img src="/files/vrVEzFAhyntL4J4vM2CC" alt=""><figcaption></figcaption></figure></div>
7. **Optional settings**
   * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
   * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
   * **Reduce Only**: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.
   * **TP/SL (Take Profit/Stop Loss)**: Sets predefined price levels at which your position will be automatically closed to lock in profits (TP) or limit losses (SL).
   * ... (and other Optional settings)
8. **Submit the order.**


# FAQ

### Why was my conditional order not triggered even though the market price reached my trigger price?

#### **Logic of a Conditional Order**

A Conditional Order follows an **“If–Then” logic structure**:

* **IF** the market price reaches the predefined **trigger price**,
* **THEN** the system automatically submits an actual order (either a **market order** or a **limit order**).

***

#### **Step-by-Step Logic Flow**

1. **Set Trigger Price** → You define the condition (e.g., “If BTC falls to $25,000”).
2. **Choose Execution Type** → You decide whether the system should place a **market order** (immediate execution) or a **limit order** (at your chosen price).
3. **Wait for Condition** → Until the trigger price is reached, the order stays inactive and does not appear in the order book.
4. **Activation** → Once the market price hits the trigger, the system automatically places your chosen order.
5. **Execution** →
   * If it’s a **market order**: it executes instantly at the best available price.
   * If it’s a **limit order**: it executes only at your specified price or better, if market liquidity allows.

***

#### **Troubleshooting Checklist**&#x20;

1. **Confirm the benchmark price selected for the trigger** — Mark Price, Index Price, or Last Traded Price.
   * If you set it to **Mark Price** but were monitoring the **Last Traded Price**, differences may occur.
   * A conditional order only triggers when the **chosen benchmark** actually reaches your trigger level.
   * If that benchmark never reaches the trigger price, the order will not activate, even if another price type appears to do so.
2. **Check whether you placed a limit order.**
   * When using a limit order, once the trigger price is reached, the system will only place your order on the book.
   * The order will only be executed if the **market price reaches or exceeds your specified limit price.**
3. In highly volatile markets, there may be **rapid fluctuations** or **gaps** between price updates. If the benchmark price only touches the trigger price momentarily and does not register in the system, the conditional order may not be activated.


# TWAP

A TWAP (Time-Weighted Average Price) Order is an algorithmic trading strategy that splits a large order into smaller trades and executes them evenly over a specified time period. The goal is to achieve an average execution price close to the market’s time-weighted average price.

### **When to Use?**

* When executing a **large order** that might otherwise move the market if placed all at once.
* Suitable for **institutional traders or whales** seeking discreet execution with minimal market impact.
* When you want steady execution over time, rather than immediate fulfillment at one price.

***

### **Key Points**

* Helps minimize slippage and reduce market impact.
* Execution is spread out over time at regular intervals.
* Full order is usually completed as long as there is sufficient market liquidity.
* Focuses on achieving a price close to the **average over time**, not a specific single price.

***

### Key Parameters

<table data-header-hidden><thead><tr><th width="156"></th><th></th></tr></thead><tbody><tr><td><strong>Item</strong></td><td><strong>Explanation</strong></td></tr><tr><td><strong>Total Quantity</strong></td><td>The complete amount of the asset you intend to trade over the entire strategy duration</td></tr><tr><td><strong>Sub-Order Size</strong></td><td>The size of each individual order slice executed at each interval</td></tr><tr><td><strong>Running Time</strong></td><td>The total duration over which the strategy executes all sub-orders</td></tr><tr><td><strong>Frequency</strong></td><td>How often sub-orders are placed within the running time. <em>Note: Higher frequency creates smoother execution but requires more market liquidity</em></td></tr><tr><td><strong>Randomize</strong></td><td>Each sub-order quantity is automatically adjusted within a range of up to 20% above or below the original quantity</td></tr><tr><td><strong>Reduce Only</strong></td><td>Orders can only reduce the size of an existing open position</td></tr><tr><td><strong>Margin</strong></td><td>Indicates whether the order utilizes leveraged positions</td></tr></tbody></table>


# How to Use the TWAP Strategy

## Use the TWAP strategy on the web

### **Spot Trading with TWAP**

1. Navigate to the **Spot Trading** page
2. Select your desired **trading pair** and **position direction** (Buy/Sell)
3. Choose **‘TWAP’** as your order type
4. Enter required parameters:
   * Total Quantity
   * Running Time
   * Frequency
5. Optional settings:
   * Check **‘Randomize’** to enable randomized order execution
   * Check **‘Margin’** to use leverage
6. Place your order

<div align="left"><figure><img src="/files/zfVuuixS3gBlh4Gr2HBt" alt=""><figcaption></figcaption></figure></div>

***

### **Futures Trading with TWAP**

1. Navigate to the **Futures Trading** page
2. Select your desired **trading pair** and **position direction** (Buy/Sell)
3. Choose **‘TWAP’** as your order type
4. Enter required parameters:
   * Total Quantity
   * Running Time
   * Frequency
5. Optional settings:
   * Check **‘Randomize’** to enable randomized order execution
   * Check **‘Reduce Only’** to exclusively reduce existing positions
6. Place your order

<figure><img src="/files/bMyEA3Ai6fdfq8poK6au" alt=""><figcaption></figcaption></figure>

***

## Use the TWAP strategy on mobile

### **Spot Trading with TWAP**

1. After entering the trading interface via **'Trade'**, click **'Spot'** in the top-left corner
2. Select your desired **trading pair** and **position direction** (Buy/Sell)
3. Choose **‘TWAP’** as your order type
4. Enter required parameters:
   * Total Quantity
   * Running Time
   * Frequency
5. Optional settings:
   * Check **‘Randomize’** to enable randomized order execution
   * Check **‘Margin’** to use leverage
6. Place your order

<div align="left"><figure><img src="/files/rw9hDbUvt1m7HLNcg4mE" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Futures Trading with TWAP**

1. After entering the trading interface via '**Trade'**, click '**Futures'** in the top-left corner
2. Select your desired **trading pair** and **position direction** (Buy/Sell)
3. Choose **‘TWAP’** as your order type
4. Enter required parameters:
   * Total Quantity
   * Running Time
   * Frequency
5. Optional settings:
   * Check **‘Randomize’** to enable randomized order execution
   * Check **‘Reduce Only’** to exclusively reduce existing positions
6. Place your order

<div align="left"><figure><img src="/files/X3sAcyC0VtQHMweQUkMu" alt="" width="375"><figcaption></figcaption></figure></div>


# FAQs

<details>

<summary><strong>When should you use TWAP?</strong></summary>

* When placing a large order that might cause price slippage
* When markets are volatile and you want to average your entry/exit
* When you want to reduce visibility to bots or other traders

</details>

<details>

<summary><strong>Will using the TWAP strategy incur additional fees?</strong></summary>

Using the TWAP strategy does **not** incur additional fees.\
Users only pay standard trading fees based on actual matched trades.

</details>

<details>

<summary><strong>Is a longer running time and higher frequency always better?</strong></summary>

Not necessarily. Choose execution duration and frequency based on:

| **Setting**          | **Advantages**                                               | **Risks**                                                        |
| -------------------- | ------------------------------------------------------------ | ---------------------------------------------------------------- |
| **Longer duration**  | - Lower market impact - Closer to average market price       | - Exposed to longer volatility - Slower completion               |
| **Shorter duration** | - Faster execution - Useful for fast markets                 | - Higher slippage risk - Needs deeper liquidity                  |
| **Higher frequency** | - Smoother execution - Better for high-frequency price moves | - High system request rate - More demand on account/data updates |
| **Lower frequency**  | - Simpler operations - Potentially lower fees (per order)    | - Less smooth - Higher chance of missing market opportunities    |

</details>

<details>

<summary>a<strong>re TWAP orders guaranteed to execute?</strong></summary>

No. TWAP orders are executed based on market liquidity and may not fill completely if market conditions change.

</details>

<details>

<summary><strong>Are executed TWAP orders considered market or limit orders?</strong></summary>

TWAP orders are split into smaller **market orders** when executed. Each slice follows the current best bid/ask price with slight adjustments based on your randomization settings.

</details>

<details>

<summary><strong>Can TWAP run across multiple pairs or markets simultaneously?</strong></summary>

No. Each TWAP strategy instance supports **only one trading pair**.\
To use TWAP across multiple pairs, create **separate strategy instances**.

<div align="left"><figure><img src="/files/u3kdZjHClkWSkA72a3vi" alt=""><figcaption></figcaption></figure></div>

</details>

<details>

<summary><strong>Under what circumstances could a TWAP strategy fail or be interrupted?</strong></summary>

TWAP may fail or terminate early due to:

* **Insufficient account balance**\
  (Cannot place next sub-order)
* **Manual cancellation by the user**
* **System errors or network issues**\
  (Maintenance, data issues, or connectivity disruptions)

> After interruption, no new orders will be placed.\
> Check your **strategy history** for filled and unfilled parts.

</details>

<details>

<summary><strong>Does TWAP guarantee execution at or better than the target average price?</strong></summary>

No. TWAP's goal is to **approximate** the time-weighted average price.\
However, due to real-time **price fluctuations** and **liquidity changes**, final prices may deviate.\
The platform **does not guarantee** a specific execution price.

> Proper configuration of time, frequency, and price control parameters can help minimize deviation.

</details>

<details>

<summary><strong>How to view your order history</strong></summary>

**View Your Order History on Web**

1. On the order entry page, select **‘TWAP’**
2. Select **‘Running’**（To view past orders, click the **‘History’** tab on the right）
3. Click **‘Details’** to view your strategy execution history

<div align="left"><figure><img src="/files/uT1jb2EDHoenKRG5oiAd" alt=""><figcaption></figcaption></figure></div>

**View Your Order History on Mobile**

1. On the order entry page, select **‘TWAP’**
2. Select **‘Running’**（To view past orders, click the **‘History’** tab on the right）
3. Click **‘Details’** to view your strategy execution history

<div align="left"><figure><img src="/files/oFW5clFjqosYdExdNAsY" alt="" width="188"><figcaption></figcaption></figure></div>

</details>

<details>

<summary><strong>How to terminate your TWAP strategy</strong></summary>

**Terminate Your TWAP Strategy on Web**

1. On the order entry page, select **‘TWAP’**
2. Click **‘Cancel’** to immediately stop the strategy\
   (Unfilled sub-orders will be withdrawn)

<div align="left"><figure><img src="/files/HVxrGtkAqGFXYVa59L0U" alt=""><figcaption></figcaption></figure></div>

**Terminate Your TWAP Strategy on Mobile**

1. On the order entry page, select **‘TWAP’**
2. Click **‘Cancel’** to immediately stop the strategy\
   (Unfilled sub-orders will be withdrawn)

<div align="left"><figure><img src="/files/Y5pfxbVObuGSaq1AVZym" alt="" width="188"><figcaption></figcaption></figure></div>

</details>


# Scaled Order

A Scaled Order is a trading strategy that places multiple buy or sell orders at predefined price intervals, either above or below the current market price. This creates a series of smaller orders that scale into or out of a position gradually, rather than executing a single large order.

### **When to Use?**

* When you want to **average your entry or exit price** over a range instead of committing at one price point.
* Suitable for traders who expect **gradual market movements** or who want to reduce the impact of volatility and slippage.
* Often used to **ladder into positions** during uncertain market conditions or to **ladder out** when taking profits.

***

### **Key Points**

* Helps reduce the risk of poor timing by spreading orders across different price levels.
* Can be configured with the number of orders, price range, and distribution (equal or weighted).
* Execution depends on market movements — some or all orders may remain unfilled if the price does not reach those levels.
* Useful for both **long-term accumulation strategies** and **short-term trading in volatile markets**.


# How to Set a Scaled Order?

1. **Deposit funds into your exchange account (crypto or fiat).**
   * [Crypto Deposits](/exchange/deposit-and-withdraw/crypto/deposit#how-to-deposit)
   * [Fiat Deposits](/exchange/deposit-and-withdraw/fiat/how-to-deposit-via-wire)
2. **On the Order Placement page, select the appropriate market (Spot or Futures — here we take Futures as an example).**
   * Select your desired trading pair (e.g., BTC-PERP)
   * Choose the trading direction (Buy/Sell)
3. **Select Scaled Order as the order type.**
4. **Enter the required parameters**
   * Price Range
   * Order Count(2-50)
   * Total Quantity
5. **Select the order distribution type**
   * Flat, Increasing, Decreasing
   * Click **“Preview”** to review the order
6. **Optional settings**
   * **Post Only**: Ensures your order is placed as a maker order and does not take liquidity.
   * **IOC (Immediate or Cancel)**: Executes the order immediately as much as possible; any unfilled portion is canceled. Suitable for quick entries and exits.
   * **Reduce Only**: Ensures your order will only reduce your existing position and will not open a new position or increase the size of the current position.
7. **Submit the order.**

<figure><img src="/files/YIh7mbdWGJxj7kDKnWbG" alt=""><figcaption></figcaption></figure>


# FAQs

### **Does placing a Scaled Order count as a market order or a limit order?**

A Scaled Order is made up of multiple **limit orders** distributed across a selected price range. It is not a market order.

***

### Scaled Order vs. TWAP

<table data-header-hidden><thead><tr><th></th><th width="253"></th><th></th></tr></thead><tbody><tr><td>Feature</td><td><strong>Scaled Order</strong></td><td><strong>TWAP (Time-Weighted Average Price)</strong></td></tr><tr><td><strong>Execution Logic</strong></td><td>Places multiple <strong>limit orders</strong> at predefined price intervals within a chosen price range.</td><td>Splits a large order into smaller <strong>market orders</strong> when executed evenly over a fixed time period.</td></tr><tr><td><strong>Control Factor</strong></td><td>Controlled by <strong>price levels</strong>.</td><td>Controlled by <strong>time</strong>.</td></tr><tr><td><strong>Execution Guarantee</strong></td><td>Execution not guaranteed – only orders at reached price levels will fill.</td><td>Full order is typically executed as long as liquidity exists.</td></tr><tr><td><strong>Primary Objective</strong></td><td>Cost averaging and laddered entry/exit across multiple price levels.</td><td>Minimize market impact and achieve an average price over time.</td></tr><tr><td><strong>Market Dependency</strong></td><td>Highly dependent on price movement; orders fill only if the market hits your levels.</td><td>Less dependent on price movement; trades are executed over time regardless of volatility.</td></tr></tbody></table>


# Take Profit & Stop Loss


# Take Profit

A Take-Profit (TP) order automatically closes your position once the market price reaches your chosen profit target. It’s designed to help you secure profits without needing to constantly monitor the market.

#### Trigger Conditions

A Take-Profit order is activated when your selected trigger price source — Latest, Mark, or Index — reaches or exceeds the Take-Profit trigger price you set.

* Long (Sell) → Triggered when the market price rises to or above your Take-Profit trigger.
* Short (Buy) → Triggered when the market price falls to or below your Take-Profit trigger.

Once triggered, the TP order converts into a Market or Limit order depending on the execution type selected.

***

#### Execution Types

**Take-Profit Market Order**

* Executes immediately at the best available market price once triggered.
* The final execution price may differ from your trigger price due to slippage or price gaps, especially during high volatility.
* Full or partial fills may occur depending on available liquidity.

**Take-Profit Limit Order**

* Places a limit order at your specified limit price once triggered.
* Provides price control, but execution is not guaranteed — if the market reverses quickly, the order may remain partially filled or unfilled.

***

#### Parameter Recommendations

| Long (Sell) | Trigger Price ≤ Limit Price | Setting the limit price slightly above the trigger price improves the likelihood of execution. |
| ----------- | --------------------------- | ---------------------------------------------------------------------------------------------- |
| Short (Buy) | Trigger Price ≥ Limit Price | Setting the limit price slightly below the trigger price improves the likelihood of execution. |

{% hint style="info" %}
**Tip**: Adding a small “spread” between your trigger and limit prices helps balance price control with execution probability.
{% endhint %}

***

#### Trigger Price Source

You can choose which price source triggers your Take-Profit order:

* **Mark Price**  — Helps avoid false triggers from short-term market spikes.
* **Last Traded Price** — More sensitive to price movement but can trigger early in volatile conditions.
* **Index Price** — Reflects a weighted average across multiple markets and helps maintain consistent triggering.

***

#### Risk Reminder

* During high volatility, Market TP orders may execute far from your trigger price.
* Limit TP orders may not execute if the price moves away too quickly.
* To improve reliability, set a small buffer between your trigger and limit prices.
* Ensure your trigger source matches your trading intent (Mark Price recommended for most users).

{% hint style="info" %}

### 👉**For details on how to set a take-profit order, please refer to**[ **this page.**](/exchange/trading/futures#how-to-correctly-set-take-profit-and-stop-loss-orders-for-open-positions)

{% endhint %}


# Stop Loss

A Stop-Loss (SL) order automatically closes your position when the market moves against you and reaches your defined loss threshold. It’s designed to help you manage risk and limit potential losses.

***

#### Trigger Conditions

A Stop-Loss order is activated when your selected trigger price source — Latest, Mark, or Index — reaches or exceeds the stop price you set.

* Long (Sell) → Triggered when the market price falls to or below your stop price.
* Short (Buy) → Triggered when the market price rises to or above your stop price.

Once triggered, the Stop-Loss order converts into either a Market or Limit order based on your chosen execution type.

***

#### Execution Types

**Stop-Market Order**

* Once triggered, the order converts to a market order, executing immediately at the best available price.
* The execution price may differ from your stop price due to slippage or price gaps, particularly in fast-moving markets.
* Partial fills may occur depending on liquidity at the time of execution.

**Stop-Limit Order**

* Once triggered, the order becomes a limit order at your specified limit price.
* Provides price control, but execution is not guaranteed — if the market continues to move away from your limit price, the order may remain unfilled and fail to provide stop-loss protection.

***

#### Parameter Recommendations

| Long (Sell) | Trigger Price ≥ Limit Price | Setting the limit price slightly below the trigger price increases the chance of execution during downward movement. |
| ----------- | --------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| Short (Buy) | Trigger Price ≤ Limit Price | Setting the limit price slightly above the trigger price increases the chance of execution during upward movement.   |

{% hint style="info" %}
**Tip**: Adding a small “spread” between your trigger and limit prices helps improve execution reliability while maintaining price control.
{% endhint %}

***

#### Trigger Price Source

Choose which price source triggers your Stop-Loss order:

* **Mark Price**  — Reduces the chance of false triggers caused by short-term price spikes.
* **Last Traded Price** — More sensitive to rapid market movements but may trigger early during volatility.
* **Index Price** — Reflects an aggregated market rate and offers stability during abnormal price fluctuations.

***

#### Risk Reminder

* During extreme volatility, Stop-Market orders may execute far from your trigger price.
* Stop-Limit orders may fail to execute if the market price moves past the limit price too quickly.
* In both cases, your position may remain open longer than expected, increasing potential losses.
* For most users, Mark Price triggers offer the best balance between stability and timely activation.

{% hint style="info" %}

### 👉**For details on how to set a stop loss order, please refer to**[ **this page.**](/exchange/trading/futures#how-to-correctly-set-take-profit-and-stop-loss-orders-for-open-positions)

{% endhint %}


# Trading Bots

### What is a Grid Bot?

A grid bot is an automated trading strategy that places buy and sell orders at predefined price intervals within a set range.

It captures profits from price fluctuations without requiring you to predict market direction. The strategy continuously executes “buy low, sell high” across multiple price levels.

***

### How Grid Bots Work

The bot splits your selected price range into equal intervals and places orders at each level:

* Orders above the current price → **Sell orders**
* Orders below the current price → **Buy orders**

Example:

```
$110 ─ SELL
$108 ─ SELL
$106 ─ SELL
$104 ─ SELL
$102 ─ SELL
──────── Current price: $100 ────────
 $98 ─ BUY
 $96 ─ BUY
 $94 ─ BUY
 $92 ─ BUY
 $90 ─ BUY
```

As the price moves within the range:

* Orders are filled
* The bot captures the spread as profit

Example:

* Grid spacing = $2
* Buy at $98 → Sell at $100 → Profit = $2 per cycle

***

### When Grid Bots Work Best

| Condition                        | Grid Bot Performance                         |
| -------------------------------- | -------------------------------------------- |
| **Sideways/ranging market**      | ✅ Ideal — frequent fills, steady profits     |
| **High volatility within range** | ✅ Good — more trading opportunities          |
| **Strong trending market**       | ⚠️ Poor — price breaks out of range          |
| **Low volatility**               | ⚠️ Poor — few orders fill, capital sits idle |

> **Key insight:** Grid bots profit from prices bouncing within a range, not from predicting direction. They work best in choppy, sideways markets.

***

### How the System is Structured

**Bot Structure**

Grid bots run inside a dedicated subaccount:

```
 User Account
  └─► Subaccount (dedicated to grid trading)
        └─► Automation / Bot (one per subaccount)
              ├─► Grid 1: SOL_USDC (own range, levels, allocation)
              ├─► Grid 2: ETH_USDC (own range, levels, allocation)
              └─► Grid 3: BTC_USDC (own range, levels, allocation)
```

**Key Rules**

* **One subaccount = one bot**\
  Each subaccount supports only **one active automation**.
* **One bot can manage multiple symbols**\
  A single bot can run grids across different symbols (e.g., SOL, ETH, BTC).
* **SL/TP controls**\
  Each grid can have its own direction(Perpetuals Only) and **symbol-level** SL/TP settings.
* **Subaccount isolation**\
  Grid trading is isolated from manual trading in other subaccounts.
* **Independent automation requires separate subaccounts**\
  To run fully independent bots (with separate leverage settings), use different subaccounts.

**Limits**

* Grid levels: **4–200**

***

### Risk Warnings

#### Market Risks

* **Price Breaks Out of Range** — If price moves outside the grid range and stays there, one side fills and leaves you holding a position with unrealised PnL.\
  **Mitigation:** Use stop loss, enable trailing if available, and set realistic ranges. Lower Stop and Upper Stop can auto-stop the grid when price exits the range.
* **Low Volatility** — Few or no fills occur, resulting in little or no profit while capital remains idle.\
  **Mitigation:** Match your grid range to expected market volatility.
* **Market Gaps** — Sudden price jumps (e.g., news or maintenance) may cause orders to fill at unfavourable prices, leading to immediate unrealised losses.\
  **Mitigation:** Use stop loss, avoid illiquid markets, and monitor major events.
* **Liquidation Risk (Perpetual Grids)** — Leverage amplifies losses. If the market moves sharply against an open position, the subaccount may be liquidated, closing positions at unfavourable prices.\
  **Mitigation:** Use conservative leverage, set stop loss, and monitor margin usage.
* **Correlated Symbols** — Running multiple grids on correlated assets (e.g., SOL, ETH, BTC) can lead to simultaneous drawdowns.

#### **Operational Risks**

* **Transferring Assets During a Run** —
  * For **perpetual grids**, removing collateral from the subaccount reduces equity and lowers your margin ratio, which can trigger exchange **liquidation** of open positions. This is independent of the bot's symbol-level SL/TP.
  * For **spot grids**, removing base asset reduces the coverage available to fill sell orders, which can leave parts of the grid unable to place orders until the deficit is resolved.

> ⚠️ **Disclaimer:** Trading bots involve significant risk. You may lose some or all of your invested capital. Past performance does not guarantee future results. This documentation explains how the feature works and does not constitute financial advice or a recommendation to use this product.


# Spot Grid

### **Why two assets are required**

A spot grid requires both:

* **Quote asset** (e.g., USDC) → for buy orders
* **Base asset** (e.g., BTC) → for sell orders

Orders are pre-calculated based on:

* Price range
* Grid count
* Total investment

### **What is a Deficit?**

A deficit is the missing base asset required to place all sell orders.

**Example:**

* Grid: BTC/USDC, range $90–$110
* Current price: $100
* Required BTC for sell orders: 0.5 BTC
* Available: 0.2 BTC

→ Deficit = **0.3 BTC**

**Deficit Status**

* **Deficit = 0** → No action needed
* **Deficit > 0** → You must choose a funding method

### **Funding Options: Borrow Mode vs Buy Mode**

|              | Borrow Mode       | Buy Mode                  |
| ------------ | ----------------- | ------------------------- |
| How it works | Borrow base asset | Buy base asset using USDC |
| Upfront cost | None              | Reduces USDC immediately  |
| Ongoing cost | Interest accrues  | None                      |

{% hint style="info" %}
**Note:**\
Buy Mode uses M`ax Entry Price` to cap purchase price (default ≈ 1% above current price).
{% endhint %}

**Auto Selection Logic**

The system selects the funding mode automatically:

* Enough base asset → No funding
* Only one mode available → Uses that mode
* Both available → Defaults to **Borrow Mode** (can switch manually)


# Using Spot Grid on Web

## Step-by-Step Guide

### **Step 1: Create a Grid Bot**

1. Log in to your exchange account.
2. Click on your **account avatar**.
3. Click the **"+" icon** next to **Bot Accounts.**

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FEoJv8mWNaGdJ1z4x3Gpz%2Fimage.png?alt=media&#x26;token=1584c0d5-e35c-4fe6-a1ee-de3b42774a83" alt="" width="563"><figcaption></figcaption></figure></div>

4. Enter a name for your bot (e.g., "SOL Grid Strategy").
5. Click **Add subaccount**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FwSTHQezdQx56AYM9HPPh%2Fimage.png?alt=media&#x26;token=46d44c4b-0303-42e8-aa76-67f037aa6f60" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Step 2: Fund Your Bot**

Transfer funds to your bot subaccount using one of these methods:

* [Transfer funds from your main account](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit#deposit-via-subaccounts)
* [Deposit from an external wallet into the subaccount](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit)

***

### **Step 3: Select the Trading Pair**

1. Enter your **bot subaccount**.
2. Choose **Spot** Trading.
3. Select your target **trading pair** (e.g., SOL/USD).

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FKOfT4taKtI8ORu2QnG3l%2Fimage.png?alt=media&#x26;token=72ab7408-1a04-416e-b64b-9f33b11a4293" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Step 4: Configure Parameters**

1. Set the **Price Lower Limit：**&#x54;he lowest price in your grid range.
2. Set the **Price Upper Limit：**&#x54;he highest price in your grid range.
3. Enter the **Number of Grids：**&#x48;ow many price levels to create within the range.
   * More grids = more frequent trades with smaller price differences between levels. Fewer grids = less frequent trades with larger price differences between levels.
4. Enter the **Total Grid Value：**&#x54;he capital allocated to this grid.
5. **Advanced Settings (Optional)：**

* **Price Stops**\
  Stop the grid when the market mid price reaches a specified level.
  * Lower stop must be **below** the grid’s lower bound
  * Upper stop must be **above** the grid’s upper bound
* **Take Profit / Stop Loss**\
  Stop the grid based on profit or loss (% of allocated capital).
  * Works independently from price stops
  * Can be used **together** with price stops
* **Trailing Up**\
  Automatically shifts the grid range upward as price moves above the upper bound, up to a defined limit.
* **Grid Trigger Price**\
  The grid activates **only after** the market price crosses this level.
* **Sell All on Stop**
  * Enabled: closes all open positions at market price when the bot stops
  * Disabled: positions remain open for manual management

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F2DUaQRsfPOzEShFXAGzY%2F9968a5b816f4b32fa2442417aed2234f.png?alt=media&#x26;token=134809b1-863a-4307-9c28-9368a6a0d465" alt="" width="563"><figcaption></figcaption></figure></div>

6\. Choose **Funding Option (if needed)**

If your account does not have sufficient base assets to cover sell orders:

* Select a **Funding Option** ([see guide for details](/exchange/trading/trading-bots/spot-grid#funding-options-borrow-mode-vs-buy-mode))
* If using **Buy Mode**:
  * The system uses **Max Entry Price** to cap the purchase price (default ≈ 1% above current price)
  * You can adjust this value manually

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FTkGmgT0ZIJImaG2Oph6m%2Fimage.png?alt=media&#x26;token=2a493311-de39-4d44-8a21-e0cba5b0c6d3" alt="" width="563"><figcaption></figcaption></figure></div>

### **Step 5: Confirm and Create Grid**

Click **Create Grid** — The bot will begin running automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F16gwNSjt8J03whLQ9nmN%2Fimage.png?alt=media&#x26;token=b673b194-d4ef-4f1f-b1cd-5e79fc980179" alt="" width="563"><figcaption></figcaption></figure></div>

***

## Bot Management

### **Understanding Grid ON/OFF States**

The **ON/OFF toggle** controls whether the grid is actively trading in this market.

<table><thead><tr><th width="223.9998779296875">State</th><th>What Happens</th></tr></thead><tbody><tr><td>ON</td><td>The bot actively executes trades according to your grid configurations.<br><strong>Important:</strong> You cannot manually trade a grid-enabled market while the grid is ON.</td></tr><tr><td>OFF</td><td>The bot stops executing new orders. Existing pending orders remain but can be cancelled manually. You can trade manually in the subaccount.</td></tr></tbody></table>

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F3t48dcT9iMmepNXBgFwN%2Fimage.png?alt=media&#x26;token=e7e4d103-3a60-4395-b9c5-9a4d97513fe4" alt="" width="563"><figcaption></figcaption></figure></div>

> ⚠️ **Manual Trading Restriction:** You cannot manually place orders for a market while its grid is **ON**. Turn the grid **OFF** first if you need to trade that market manually.

***

### **Adjusting Grid Settings**

To modify an active grid:

1. Go to the **Grids** tab.
2. Select **Edit**.
3. Adjust parameters such as:
   * Adjust the price range (expand or narrow)
   * Change the grid count
   * Update the total grid value
   * Modify advanced settings

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FxTCXwEDpvJf9ko3p1hnc%2Fimage.png?alt=media&#x26;token=2478f846-a9a5-4ab6-a50b-be7c62bb5701" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Deleting a Grid**

1. Go to the **Grids** tab.
2. Select **Delete**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F8lIgAC6Eg5dTpZ9r6AUR%2Fimage.png?alt=media&#x26;token=9f0ce6c6-1767-4dd1-8fd2-af1eb6c2d0a7" alt="" width="563"><figcaption></figcaption></figure></div>

3. Choose whether to close all remaining positions automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FY72ECpnbWJa8XOAzcKW0%2Fimage.png?alt=media&#x26;token=e4cb0c8c-c463-4e83-9229-5309527ae643" alt="" width="563"><figcaption></figcaption></figure></div>


# Using Spot Grid on Mobile

## Step-by-Step Guide

### **Step 1: Create a Grid Bot**

1. Log in to your exchange account.
2. Click on your **account avatar**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FGhEyNSkUH0spwsHaE6cs%2Fimage.png?alt=media&#x26;token=e5ee8677-0cfa-49c2-b9cc-94345e1f7eae" alt="" width="375"><figcaption></figcaption></figure></div>

3. Switch to the **Bots** tab, then click the **"+" icon** next to it.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FdNvD4UiOHnAPnawo4tO1%2Fimage.png?alt=media&#x26;token=48a0bbbc-147d-4b9e-a3df-7cf7b5c72c87" alt="" width="375"><figcaption></figcaption></figure></div>

4. Enter a name for your bot (e.g., "SOL Grid Strategy").
5. Click **Add subaccount**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F7PjYACedVD2OczGRJcjd%2Fimage.png?alt=media&#x26;token=d4691622-ff60-4eb5-834a-bd6e6c5fa5ba" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Step 2: Fund Your Bot**

Transfer funds to your bot subaccount using one of these methods:

* [Transfer funds from your main account](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit#deposit-via-subaccounts)
* [Deposit from an external wallet into the subaccount](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit)

***

### **Step 3: Select the Trading Pair**

1. Enter your **bot subaccount**.
2. Choose **Spot** Trading.
3. Select your target **trading pair** (e.g., SOL/USD).

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FoTae6st6NqhVOuCemeJp%2Fimage.png?alt=media&#x26;token=7821e06c-36e0-438e-bc2f-efcade1ec27e" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Step 4: Configure Parameters**

1. Set the **Price Lower Limit：**&#x54;he lowest price in your grid range.
2. Set the **Price Upper Limit：**&#x54;he highest price in your grid range.
3. Enter the **Number of Grids：**&#x48;ow many price levels to create within the range.
   * More grids = more frequent trades with smaller price differences between levels. Fewer grids = less frequent trades with larger price differences between levels.
4. Enter the **Total Grid Value：**&#x54;he capital allocated to this grid.
5. **Advanced Settings (Optional)：**

* **Price Stops**\
  Stop the grid when the market mid price reaches a specified level.
  * Lower stop must be **below** the grid’s lower bound
  * Upper stop must be **above** the grid’s upper bound
* **Take Profit / Stop Loss**\
  Stop the grid based on profit or loss (% of allocated capital).
  * Works independently from price stops
  * Can be used **together** with price stops
* **Trailing Up**\
  Automatically shifts the grid range upward as price moves above the upper bound, up to a defined limit.
* **Grid Trigger Price**\
  The grid activates **only after** the market price crosses this level.
* **Sell All on Stop**
  * Enabled: closes all open positions at market price when the bot stops
  * Disabled: positions remain open for manual management

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FMs6L6ajA8uZ32hme1zWY%2Fimage.png?alt=media&#x26;token=1746c801-4b9f-4f3c-a657-94c515f75924" alt="" width="375"><figcaption></figcaption></figure></div>

6\. Choose **Add Funding Option (if needed)**

If your account does not have sufficient base assets to cover sell orders:

* Select a **Funding Option** ([see guide for details](/exchange/trading/trading-bots/spot-grid#funding-options-borrow-mode-vs-buy-mode))
* If using **Buy Mode**:
  * The system uses **Max Entry Price** to cap the purchase price (default ≈ 1% above current price)
  * You can adjust this value manually

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FNcMD7qSngdLOJ0dzdm8g%2Fimage.png?alt=media&#x26;token=a56b8879-cea9-40a5-9be8-41f35d347092" alt="" width="375"><figcaption></figcaption></figure></div>

### **Step 5: Confirm and Create Grid**

Click **Create Grid** — The bot will begin running automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2Fu4WuUnEiG5ZiQL8SRCzY%2Fimage.png?alt=media&#x26;token=797765f7-6f0b-4451-a9e6-16b9342a62ef" alt="" width="375"><figcaption></figcaption></figure></div>

***

## Bot Management

### **Understanding Grid ON/OFF States**

The **ON/OFF toggle** controls whether the grid is actively trading in this market.

<table><thead><tr><th width="223.9998779296875">State</th><th>What Happens</th></tr></thead><tbody><tr><td>ON</td><td>The bot actively executes trades according to your grid configurations.<br><strong>Important:</strong> You cannot manually trade a grid-enabled market while the grid is ON.</td></tr><tr><td>OFF</td><td>The bot stops executing new orders. Existing pending orders remain but can be cancelled manually. You can trade manually in the subaccount.</td></tr></tbody></table>

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FRaQogHy7P5Q3BKxWRsYk%2Fimage.png?alt=media&#x26;token=a39ea742-e294-4885-95aa-d2ae45f391c3" alt="" width="375"><figcaption></figcaption></figure></div>

> ⚠️ **Manual Trading Restriction:** You cannot manually place orders for a market while its grid is **ON**. Turn the grid **OFF** first if you need to trade that market manually.

***

### **Adjusting Grid Settings**

To modify an active grid:

1. Go to the **Grids** tab.
2. Select **Edit**.
3. Adjust parameters such as:
   * Adjust the price range (expand or narrow)
   * Change the grid count
   * Update the total grid value
   * Modify advanced settings

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FYknRt1Dg603DTXViYqsh%2Fimage.png?alt=media&#x26;token=f8cea5b8-d86b-4893-ab99-03fd213bf492" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Deleting a Grid**

1. Go to the **Grids** tab
2. Open the grid **actions** menu
3. Select **Delete**
4. Choose whether to automatically close any open positions

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FbvpawRpo1TGgZcY5X3kA%2Fimage.png?alt=media&#x26;token=87b887a6-e5a1-44a4-8617-3816a75bdc39" alt="" width="375"><figcaption></figcaption></figure></div>


# Perpetual Grid

### Grid Direction (Perpetuals Only)

Each grid can have a directional bias:

* **Neutral (default)**\
  Standard grid behavior — buys below, sells above, no directional bias
* **Long**\
  Buys across all levels at startup → builds long exposure → then runs the grid (buy below, sell above) with long bias
* **Short**\
  Sells across all levels at startup → builds short exposure → then runs the grid (buy below, sell above) with short bias

Changing direction triggers a **partial reset**:

* Exposure and PnL are preserved
* Orders are recalculated

### Trailing Up & Down

Trailing automatically shifts the grid range when price moves beyond it.

**How it works**

If price moves beyond the range by more than one grid step:

* The entire range shifts in that direction
* The same logic applies in both upward and downward directions

**Constraints**

* Upper bound: **Trailing Up**
* Lower bound: **Trailing Down**

**Example**

* Initial range: \[90, 110] with grid step of 2
* Trailing Up: 130
* Price → 120 → New range: \[100, 120]
* Price → 135 → Capped at \[110, 130]

**Validation Rules**

* **Trailing Down** must be at least one grid step below the **Price Lower Limit**
* **Trailing Up** must be at least one grid step above the **Price Upper Limit**
* If price stops are set:
  * **Lower Stop** must be below **Trailing Down**
  * **Upper Stop** must be above **Trailing Up**


# Using Perpetual Grid on Web

## Step-by-Step Guide

### **Step 1: Create a Grid Bot**

1. Log in to your exchange account.
2. Click on your **account avatar**.
3. Click the **"+" icon** next to **Bot Accounts.**

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FEoJv8mWNaGdJ1z4x3Gpz%2Fimage.png?alt=media&#x26;token=1584c0d5-e35c-4fe6-a1ee-de3b42774a83" alt="" width="563"><figcaption></figcaption></figure></div>

4. Enter a name for your bot (e.g., "SOL Grid Strategy").
5. Click **Add subaccount**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FwSTHQezdQx56AYM9HPPh%2Fimage.png?alt=media&#x26;token=46d44c4b-0303-42e8-aa76-67f037aa6f60" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Step 2: Fund Your Bot**

Transfer funds to your bot subaccount using one of these methods:

* [Transfer funds from your main account](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit#deposit-via-subaccounts)
* [Deposit from an external wallet into the subaccount](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit)

***

### **Step 3: Select the Trading Pair**

1. Enter your bot subaccount.
2. Choose **Futures Trading**.
3. Select your target trading pair (e.g., SOL-PERP).

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FSAxOs3S4Nr8LJHS0UvYo%2Fimage.png?alt=media&#x26;token=a30ccbe4-7e2f-4253-8acc-cd93009154be" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Step 4: Configure Parameters**

1. Select [**Grid Direction**](/exchange/trading/trading-bots/perpetual-grid#grid-direction-perpetuals-only)
2. Set the **Price Lower Limit：**&#x54;he lowest price in your grid range.
3. Set the **Price Upper Limit：**&#x54;he highest price in your grid range.
4. Enter the **Number of Grids：**&#x48;ow many price levels to create within the range.
   * More grids = more frequent trades with smaller price differences between levels. Fewer grids = less frequent trades with larger price differences between levels.
5. Enter the **Total Grid Value：**&#x54;he capital allocated to this grid.
6. **Advanced Settings (Optional)：**

* **Price Stops**\
  Stop the grid when the market mid price reaches a specified level.
  * Lower stop must be **below** the grid’s lower bound
  * Upper stop must be **above** the grid’s upper bound
* **Take Profit / Stop Loss**\
  Stop the grid based on profit or loss (% of allocated capital).
  * Works independently from price stops
  * Can be used **together** with price stops
* [**Trailing Up & Down**](/exchange/trading/trading-bots/perpetual-grid#trailing-up-and-down)\
  Automatically shift the grid range as the price moves beyond the upper or lower bounds, up to the trailing limits.
* **Grid Trigger Price**\
  The grid activates **only after** the market price crosses this level.
* **Close All Positions on Stop**
  * Enabled: closes all open positions at market price when the bot stops
  * Disabled: positions remain open for manual management

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FAkFLYt0BCTpi19QldBIu%2Fimage.png?alt=media&#x26;token=cfe96a64-ceb2-4f99-94e0-53a3bfd9da7a" alt="" width="563"><figcaption></figcaption></figure></div>

7. **Adjust Leverage**

* Account Leverage Limit sets the maximum leverage for **the current subaccount**. Changing it adjusts the initial margin for both open positions and new orders.
* To use different leverage levels for different grids, create separate subaccounts under Bot Accounts to isolate risk.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F8w5PIe5zp2fnDDZa3Afr%2Fimage.png?alt=media&#x26;token=00f8d744-ffd2-45a8-b6a9-0e38e2321afa" alt="" width="563"><figcaption></figcaption></figure></div>

### **Step 5: Confirm and Create Grid**

Click **Create Grid** — The bot will begin running automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2Fed5wjM44bZQPAPE2zKmd%2Fimage.png?alt=media&#x26;token=9978cb00-eafc-4e1f-8ccf-64fbf753a7f7" alt="" width="563"><figcaption></figcaption></figure></div>

***

## Bot Management

### **Understanding Grid ON/OFF States**

The **ON/OFF toggle** controls whether the grid is actively trading in this market.

<table><thead><tr><th width="223.9998779296875">State</th><th width="519.5556640625">What Happens</th></tr></thead><tbody><tr><td>ON</td><td>The bot actively executes trades according to your grid configurations.<br><strong>Important:</strong> You cannot manually trade a grid-enabled market while the grid is ON.</td></tr><tr><td>OFF</td><td>The bot stops executing new orders. Existing pending orders remain but can be cancelled manually. You can trade manually in the subaccount.</td></tr></tbody></table>

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FrZ0URSJgY4lFoGuYRFrq%2Fimage.png?alt=media&#x26;token=87544430-5884-4b1c-899e-0bffa025497c" alt="" width="563"><figcaption></figcaption></figure></div>

> ⚠️ **Manual Trading Restriction:** You cannot manually place orders for a market while its grid is **ON**. Turn the grid **OFF** first if you need to trade that market manually.

***

### **Adjusting Grid Settings**

To modify an active grid:

1. Go to the **Grids** tab.
2. Select **Edit**.
3. Adjust parameters such as:
   * Adjust the price range (expand or narrow)
   * Change the grid count
   * Update the total grid value
   * Modify advanced settings

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FY0CIQC8pWGgJNgFIz1JP%2Fimage.png?alt=media&#x26;token=0b5f99cb-eb8f-41a6-b0f6-c36584d7b0aa" alt="" width="563"><figcaption></figcaption></figure></div>

***

### **Deleting a Grid**

1. Go to the **Grids** tab.
2. Select **Delete**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FAaPvmPdWYNCeh591VBDd%2Fimage.png?alt=media&#x26;token=f4063309-8987-4de8-9134-726f3c0e9221" alt="" width="563"><figcaption></figcaption></figure></div>

3. Choose whether to close all remaining positions automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FzhYwtPHR65R9d3lrOMz0%2Fimage.png?alt=media&#x26;token=0bd0f76d-4f3e-4fc8-adfb-99fee5fc6a9f" alt="" width="563"><figcaption></figcaption></figure></div>


# Using Perpetual Grid on Mobile

## Step-by-Step Guide

### **Step 1: Create a Grid Bot**

1. Log in to your exchange account.
2. Click on your **account avatar**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FGhEyNSkUH0spwsHaE6cs%2Fimage.png?alt=media&#x26;token=e5ee8677-0cfa-49c2-b9cc-94345e1f7eae" alt="" width="375"><figcaption></figcaption></figure></div>

3. Switch to the **Bots** tab, then click the **"+" icon** next to it.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FdNvD4UiOHnAPnawo4tO1%2Fimage.png?alt=media&#x26;token=48a0bbbc-147d-4b9e-a3df-7cf7b5c72c87" alt="" width="375"><figcaption></figcaption></figure></div>

4. Enter a name for your bot (e.g., "SOL Grid Strategy").
5. Click **Add subaccount**.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F7PjYACedVD2OczGRJcjd%2Fimage.png?alt=media&#x26;token=d4691622-ff60-4eb5-834a-bd6e6c5fa5ba" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Step 2: Fund Your Bot**

Transfer funds to your bot subaccount using one of these methods:

* [Transfer funds from your main account](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit#deposit-via-subaccounts)
* [Deposit from an external wallet into the subaccount](/exchange/deposit-and-withdraw/crypto/deposit/how-to-deposit)

***

### **Step 3: Select the Trading Pair**

1. Enter your **bot subaccount**.
2. Choose **Futures** Trading.
3. Select your target **trading pair** (e.g., SOL/USD).
4. **Adjust Leverage**
   * Account Leverage Limit sets the maximum leverage for **the current subaccount**. Changing it adjusts the initial margin for both open positions and new orders.
   * To use different leverage levels for different grids, create separate subaccounts under Bot Accounts to isolate risk.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2F88d7SdKnu5y9Bq3Jng7e%2Fimage.png?alt=media&#x26;token=8608a790-d5d1-4b0f-b670-dacb24eb2060" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Step 4: Configure Parameters**

1. Select [**Grid Direction**](/exchange/trading/trading-bots/perpetual-grid#grid-direction-perpetuals-only)
2. Set the **Price Lower Limit：**&#x54;he lowest price in your grid range.
3. Set the **Price Upper Limit：**&#x54;he highest price in your grid range.
4. Enter the **Number of Grids：**&#x48;ow many price levels to create within the range.
   * More grids = more frequent trades with smaller price differences between levels. Fewer grids = less frequent trades with larger price differences between levels.
5. Enter the **Total Grid Value：**&#x54;he capital allocated to this grid.
6. **Advanced Settings (Optional)：**

* **Price Stops**\
  Stop the grid when the market mid price reaches a specified level.
  * Lower stop must be **below** the grid’s lower bound
  * Upper stop must be **above** the grid’s upper bound
* **Take Profit / Stop Loss**\
  Stop the grid based on profit or loss (% of allocated capital).
  * Works independently from price stops
  * Can be used **together** with price stops
* [**Trailing Up & Down**](/exchange/trading/trading-bots/perpetual-grid#trailing-up-and-down)\
  Automatically shift the grid range as the price moves beyond the upper or lower bounds, up to the trailing limits.
* **Grid Trigger Price**\
  The grid activates **only after** the market price crosses this level.
* **Close All Positions on Stop**
  * Enabled: closes all open positions at market price when the bot stops
  * Disabled: positions remain open for manual management

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FYuJjNUog4avF52iX91OQ%2Fimage.png?alt=media&#x26;token=51d3bed7-35ef-4d28-9708-297e662c9251" alt="" width="375"><figcaption></figcaption></figure></div>

### **Step 5: Confirm and Create Grid**

Click **Create Grid** — The bot will begin running automatically.

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FJC0D8vaBPBpM1cDUIb9H%2Fimage.png?alt=media&#x26;token=72eb8f9c-5993-4033-95ab-bade84190b9b" alt="" width="375"><figcaption></figcaption></figure></div>

***

## Bot Management

### **Understanding Grid ON/OFF States**

The **ON/OFF toggle** controls whether the grid is actively trading in this market.

<table><thead><tr><th width="223.9998779296875">State</th><th width="519.5556640625">What Happens</th></tr></thead><tbody><tr><td>ON</td><td>The bot actively executes trades according to your grid configurations.<br><strong>Important:</strong> You cannot manually trade a grid-enabled market while the grid is ON.</td></tr><tr><td>OFF</td><td>The bot stops executing new orders. Existing pending orders remain but can be cancelled manually. You can trade manually in the subaccount.</td></tr></tbody></table>

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FtR4fXSn62apZp2VxHUwr%2Fimage.png?alt=media&#x26;token=a7387c7f-9114-4150-8675-90c6af1f4126" alt="" width="375"><figcaption></figcaption></figure></div>

> ⚠️ **Manual Trading Restriction:** You cannot manually place orders for a market while its grid is **ON**. Turn the grid **OFF** first if you need to trade that market manually.

***

### **Adjusting Grid Settings**

To modify an active grid:

1. Go to the **Grids** tab.
2. Select **Edit**.
3. Adjust parameters such as:
   * Adjust the price range (expand or narrow)
   * Change the grid count
   * Update the total grid value
   * Modify advanced settings

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FCUeKba7J07w7xuXnC6EX%2Fimage.png?alt=media&#x26;token=edf9f44e-d4ea-4756-a9cf-36b2af3cdfc9" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Deleting a Grid**

1. Go to the **Grids** tab
2. Open the grid **actions** menu
3. Select **Delete**
4. Choose whether to automatically close any open positions

<div align="left"><figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FHXFKjD5zyOLSxXmhVXzL%2Fimage.png?alt=media&#x26;token=0f2c3b35-7b08-40e0-a305-a8a59a79e239" alt="" width="375"><figcaption></figcaption></figure></div>


# FAQs

#### Frequently Asked Questions

<details>

<summary><strong>What fees are charged when using Grid Trading Bots?</strong></summary>

Grid Trading Bots do **not** charge any additional bot-specific fees.\
You’ll only pay the **standard trading fees** that apply to each executed order, the same as when placing manual trades.

</details>

<details>

<summary><strong>Are all orders placed by Grid Trading Bots limit orders?</strong></summary>

Yes, Grid Trading Bots primarily use limit orders to place trades.

However, please note that **using a limit order does not guarantee maker fees.** Depending on market conditions and price movements, a limit order may be filled immediately against existing orders on the order book, in which case it would be treated as a taker order and incur taker fees.

</details>

<details>

<summary><strong>Why was my grid order charged taker fees?</strong></summary>

Although Grid Trading Bots always place **limit orders**, whether an order is executed as **maker** or **taker** depends on market conditions at the time the order is submitted.

* A limit order may be executed as a taker order in the following situations:
  * **Rapid price movements**\
    If the market price moves quickly, a limit order may immediately match against existing orders in the order book.
  * **Order price overlaps with the best available price**\
    When a limit order is placed at or better than the current best bid or ask, it may be filled instantly instead of resting on the order book.
  * **Low market liquidity**\
    In markets with thinner order books, immediate execution is more likely.
  * **Tight grid spacing or high order frequency**\
    Smaller grid intervals increase the chance of immediate matching.
* While taker executions cannot be eliminated entirely, you can minimize their frequency by:
  * Trading **high-liquidity pairs**(e.g., BTC, ETH, SOL).
  * Using **wider grid spacing**
  * Avoiding grid activation during high volatility.
  * Setting a reasonable price range that is not too close to the current market price

</details>

<details>

<summary><strong>Does the Grid Bot guarantee profits?</strong></summary>

No. Grid bots do not guarantee profits. You may lose some or all of your invested capital depending on market conditions, configuration, and other factors.

</details>

<details>

<summary><strong>Why did only one grid stop?</strong></summary>

Each grid runs its own **symbol-level SL/TP**, so it can stop independently of the others based on:

* PnL, or
* Price thresholds

Other grids in the same bot continue running.

</details>

<details>

<summary><strong>Why isn’t my grid placing any orders?</strong></summary>

Check the following:

* **Insufficient balance**
  * For spot grids: USDC for buys & Base asset for sells
* **Price within grid range**
* **Trigger price not yet reached**
  * Grid stays in **waiting state** until triggered

</details>

<details>

<summary><strong>Can I change my grid settings after starting the bot?</strong></summary>

Yes:

* **Structural changes** (range, levels, allocation, direction)\
  → **Partial reset** (PnL + exposure preserved)
* **SL/TP changes**\
  → **No reset**, applied immediately

</details>

<details>

<summary><strong>Why is my grid “stuck”?</strong></summary>

This is usually normal behavior.

Most likely, the market price has moved **outside your grid range**.\
In this case:

* Orders on one side may have fully filled
* The bot waits for price to return into the range
* Once the price re-enters the range, the grid will resume automatically.

If **trailing is configured**, the range may automatically shift to follow the price.

</details>

<details>

<summary><strong>Can I run multiple grids at the same time?</strong></summary>

Yes.

A single bot can run **multiple grids across different symbols**, for example:

* SOL\_USDC
* ETH\_USDC
* BTC\_USDC

**Important:**

* Each **subaccount can only run one bot**
* If you want separate bots with independent leverage settings, you need **separate subaccounts**

</details>

<details>

<summary><strong>Why did the bot stop while my other positions are still there?</strong></summary>

This is expected. **"Sell All on Stop"** (spot grids) and **"Close All Positions on Stop"** (perpetual grids) only close the bot's own net exposure — not pre-existing positions in the subaccount.

</details>

<details>

<summary><strong>I had SOL before starting the bot, and now it’s gone. Why?</strong><br><em>(This applies to other assets as well.)</em></summary>

This can happen if:

* You enabled **"Sell All on Stop"** (or **"Close All Positions on Stop"** for perpetual grids), and
* The bot had **negative net executed exposure** (short exposure)

In that case, the system may **buy back** the bot’s exposure when stopping, which can reduce your SOL balance.

Your pre-existing SOL should still remain.\
If the balance looks incorrect, check the bot’s trade history to confirm whether the bot’s executed trades account for the difference.

</details>

<details>

<summary><strong>What happens if I don’t have enough of the base asset for my spot grid?</strong></summary>

You have a deficit — not enough base asset to cover all sell orders. You can either borrow the shortfall from the lending pool (Borrow Mode) or use your USDC to buy it upfront (Buy Mode). If only one option is available, the system selects it automatically.

</details>

<details>

<summary><strong>What happens if the price moves outside my grid range?</strong></summary>

If the price moves above your upper limit or below your lower limit, the bot will not execute new trades until the price re-enters the range. Depending on your positions, this may result in unrealized losses.

</details>

<details>

<summary><strong>What happens if the price range is set too wide?</strong></summary>

Trade frequency decreases, but price differences between grid levels increase.

</details>

<details>

<summary><strong>How do I choose the number of grids?</strong></summary>

* High volatility → More grids
* Low volatility → Fewer grids

Users may consider historical volatility when configuring.

</details>

<details>

<summary><strong>Why can't I trade manually in a market my bot is running?</strong></summary>

When a grid is **ON** for a given market, manual trading in that market is disabled to prevent conflicts between your orders and the bot's automated strategy. Turn that grid **OFF** if you need to trade the market manually — other grids in the same subaccount keep running.

</details>


# Convert

### What is Convert?

Convert is Backpack’s **simple token swap** feature.

Instead of trading on an order book, Convert uses an **RFQ** flow:

* You request a quote for swapping **Token X → Token Y**
* Professional market makers compete to return the **best available price**
* You confirm and the swap settles instantly

**RFQ = Request for Quote**\
It simply means: *“I want to swap X for Y — what’s your best price right now?”*

#### Quick Reference

| Item             | Value                    |
| ---------------- | ------------------------ |
| Quote validity   | 2 minutes                |
| Default slippage | 1%                       |
| Max slippage     | 5%                       |
| Fee display      | Included in quoted price |
| Borrowing        | Not available in Convert |

***

### Why Use Convert Instead of the Order Book？

| Concern             | Order Book                                             | Convert                                   |
| ------------------- | ------------------------------------------------------ | ----------------------------------------- |
| **Price certainty** | Market orders may slip                                 | You see the final quote before confirming |
| **Large swaps**     | Large orders may “walk the book” and get worse fills   | Market makers quote a price for your size |
| **Partial fills**   | Can fill at multiple prices                            | Fills all at once at the quoted price     |
| **Ease of use**     | Requires understanding spreads, depth, and order types | Enter amount → review quote → tap Convert |

{% hint style="info" %}
**Tip:** Convert is designed for simple swaps. For limit orders or active trading, use the Order Book.
{% endhint %}

### When to Use Each？

| Scenario                                        | Recommended                      |
| ----------------------------------------------- | -------------------------------- |
| **Quick swap (any size)**                       | **Convert**                      |
| **Large swap (minimise slippage)**              | **Convert**                      |
| You want a **specific limit price**             | **Order Book**                   |
| You want to **see market depth**                | **Order Book**                   |
| You want a simple, beginner-friendly flow       | **Convert**                      |
| You trade actively or need advanced controls    | **Order Book**                   |
| You want to **sell more than you hold (short)** | **Order Book (Margin required)** |

{% hint style="info" %}
**Key points：**

* **Convert** is best for fast, simple swaps with a quoted price.
* **Order Book** is best when you need control (e.g., limit price, depth, shorting).
  {% endhint %}

***

### How Convert Works？

1. **Open Convert**

* **On mobile:** Tap **Home**, then tap **Convert** in the top-right corner.

<div align="left"><figure><img src="/files/crqWfNE91XUt44i2ggcf" alt="" width="375"><figcaption></figcaption></figure></div>

* **On web:** After logging in, click **Convert** in the top-right corner.

<div align="left"><figure><img src="/files/cK0SnscizHRw7UMmdV67" alt="" width="563"><figcaption></figcaption></figure></div>

2. **Select tokens** — Choose what you're swapping from and to

<div align="left"><figure><img src="/files/m5GdEg4RI7k20HH15XZi" alt="" width="323"><figcaption></figcaption></figure></div>

3. **Enter amount** — Type either the amount you want to sell OR the amount you want to receive

<div align="left"><figure><img src="/files/5DcrDU5jOj7jVcUI8pRn" alt="" width="320"><figcaption></figcaption></figure></div>

4. **Adjust slippage** — Set your slippage tolerance

> *Slippage is a price cushion that applies only if the quote expires while you confirm. The default is **1%** (max **5%**), and in most cases you’ll receive the exact price shown. Slippage only applies as a safety net if timing is tight.*

<div align="left"><figure><img src="/files/kWzFyyxG9wRoXLyCqQT0" alt="" width="327"><figcaption></figcaption></figure></div>

5. **See quote** — Market makers respond with their best price (usually within milliseconds)

> *Note: Market makers have **up to 1 minute** to respond. You have **2 minutes** to accept the quote. If the quote expires, the app automatically fetches a **new quote**.*

6. **Confirm** — Review the price and tap Convert

<div align="left"><figure><img src="/files/7juXxXtj2VOgenxNp2wB" alt="" width="326"><figcaption></figcaption></figure></div>

7. You can view your **Convert History** [here](< https://backpack.exchange/portfolio/trades/convert-history>)

***

### Fees

Fees are **built into the price you see**. There are no hidden charges or separate fee lines.

**Example:** If you're selling SOL and the screen shows you'll receive $149.85 USDC — that's exactly what you'll get. The fee has already been factored in.

***

### Frequently Asked Questions&#x20;

<details>

<summary><strong>What happens if no quote arrives?</strong></summary>

In rare cases where no market maker responds:

* The screen shows "Fetching quote..."
* After 2 minutes, the request expires and a new one is automatically submitted
* This continues as long as you're on the Convert screen

In practice, market makers typically respond within milliseconds, so this is uncommon.

</details>

<details>

<summary><strong>Why can’t I convert all my tokens?</strong></summary>

Some of your tokens may be locked as **collateral** for:

* open positions, or
* active borrows

You can only convert the amount that is **not backing other positions**.

</details>

<details>

<summary><strong>The price changed when I tapped Convert. Why?</strong></summary>

Convert uses time-sensitive quotes. If your original quote **expired** before you confirmed, your swap was executed at the **next available quote** within your **slippage tolerance**.

This is expected behavior and helps prevent failed swaps during fast market moves.

**What to do next**

* Try again with a fresh quote.
* If needed, adjust your slippage tolerance (1%–5%).

</details>

<details>

<summary><strong>Why is Convert unavailable?</strong></summary>

Convert may be unavailable if:

* the token pair is **not supported**, or
* your account is currently in **liquidation** (Convert is paused during liquidations)

**What to do next**

* Confirm the token pair is supported.
* If your account is in liquidation, wait until liquidation ends before using Convert.

</details>

<details>

<summary><strong>Can I set a limit price in Convert?</strong></summary>

No. Convert is designed for fast, simple swaps and does not support limit prices.

If you want to set a specific price, use the **Trading** interface and place a **limit order**.

</details>


# Trading Fees

At Backpack Exchange, our commitment to providing a transparent and competitive fee structure is paramount.

The table below outlines the Spot Trading & Perpetual Futures fee tiers, enabling traders to easily identify the fees associated with their trading volume.

* ‍[**Visit Backpack Exchange today.**](https://backpack.exchange/)

We may change these fees for the next phase of launch and will post the updated fees here beforehand.

***

**\*SUBJECT TO CHANGE\***

### **Backpack Exchange Trading Fees**

<figure><img src="/files/N3pVgGmRpWPxNGCXpyEi" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
***Important Notes:***

* **Fee tiers are recalculated hourly, and your VIP status is updated accordingly.**
* **Effective tier is determined based on your BP Stake, trading volume and pre-TGE Mad Lad NFT holding, whichever tier is highest.**
* **Our USDT/USDC trading pair is subject to a 0% fee, which means that trades on this pair do not count toward your 30-day volume requirements for fee tier upgrades.**
  {% endhint %}

***

### **What are Maker and Taker Fees?**

* **Maker Fee:** A "maker" is someone who places a limit order that adds liquidity to the market. This means the order isn’t filled immediately but waits for a matching order (opposite buy or sell) to come along. The fee incurred for such orders is called the "maker fee". Makers typically pay a lower fee as they contribute to the market's liquidity.<br>
* **Taker Fee:** A "taker" is someone who places an order that matches immediately with an existing order on the order book. This takes liquidity away from the market. The fee for such orders is called the "taker fee". Takers typically pay a slightly higher fee due to the immediate nature of their trades.

### **How do Fee Tiers Work?**

The more you trade, the more you save! Our fee structure is designed to reward high-volume traders with reduced fees. As your 30-day trading volume increases, you ascend through our tier levels, and your applicable fees decrease. Both maker and taker fees decrease as you move to a higher tier, allowing for a more cost-effective trading experience.

Please refer to the table provided to view the fee structure across different tiers and the corresponding 30-day volume requirements. We aim to offer a seamless trading experience with a clear understanding of the associated costs.‍

**Note:** Fee tiers are recalculated **every hour**, so your tier status is updated regularly.


# Concepts & Tools


# View and Export Trading History

### 1. Open your Portfolio

<https://backpack.exchange/portfolio/balances/assets>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeJeomj8Auko99ykjTHYvCo6toYNE0JjA_05ODSVXgBtVDT6vZdz_5mZ35hw8blJcXd_BlxUJJO--lASQbb5ynn2Aa5tQrNSi3hm9z0OQiwDMikmWvwVIUgrBb0RcsWzt5Vob7Gvw?key=h9gIpItByWCtk-oY-lUgiwK0" alt=""><figcaption></figcaption></figure>

### 2. Switch to Trades tab

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcnEnHjdudPAVQ7urS6wxgbPiAL4B5F9QegOv7V1QTGYr1dCbbNAg1vcOd3NZSt-JxMwmTca6R5tleIhxn-4OFAlFi92nllkARJ-qXVFe1SWx6idYMNQUWiLcBaqMpkVbmfI-4lyA?key=h9gIpItByWCtk-oY-lUgiwK0" alt=""><figcaption></figcaption></figure>

### 3. Select Export

<div data-full-width="false"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXckQUrkwI39I5bLkGDmCo0_i73LtZ6bBuud_NKL3_7sZ57Jj23xtOezSx_NjnYuTVeAfTepirAJ8b3UfiDs5oipMJ04sq0XmQXD4E4uv6c_JGBxzzUM3OvOXakDs1qcq7mamMwYpw?key=h9gIpItByWCtk-oY-lUgiwK0" alt=""><figcaption></figcaption></figure></div>

### 4. View file in the browsers download menu

<div align="left"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe65YMGExVmOEwJZotca_O3NtEN6u71E_575xpOb4A88ix6HPgXQiAXg2G98GXJj4aMkSuCJSCJIzF9aihYsi7hiGEQXn5jlQKVf1aujqhN0MCmH2BrmbuafQuEels-5kdUmMIGyw?key=h9gIpItByWCtk-oY-lUgiwK0" alt=""><figcaption></figcaption></figure></div>


# Charts, candlesticks, Indicators

### **Overview**

When participating in crypto lending and borrowing, it is important to monitor market trends and assess risks. Exchanges provide **charts, candlestick views, and trading indicators** to help users analyze asset price movements, evaluate borrowing opportunities, and manage lending risks more effectively.

***

### **1. Charts**

Charts provide a **visual representation of price and market activity** for each cryptocurrency. They help users:

* Track historical price trends.
* Identify support and resistance levels.
* Monitor volatility, which may impact interest rates and borrowing risk.

**Key Tip:** For lenders, monitoring charts helps assess the stability of the asset being lent. For borrowers, it helps time entry and exit to avoid borrowing during highly volatile conditions.

***

### **2. Candlesticks**

A **candlestick chart** shows how the price of an asset has moved during a specific time interval (e.g., 1 minute, 1 hour, 1 day). Each candlestick contains four key data points:

* **Open** – The price at the beginning of the interval.
* **Close** – The price at the end of the interval.
* **High** – The highest price reached during the interval.
* **Low** – The lowest price reached during the interval.

**Usage in Lending & Borrowing:**

* Candlesticks help identify short-term vs. long-term market trends.
* Sharp price movements may signal higher borrowing risk (liquidation risk).
* Stable price patterns suggest safer lending or borrowing conditions.

***

### **3. Indicators**

Indicators are **technical analysis tools** applied to charts that help interpret market conditions. Commonly used indicators include:

* **Moving Averages (MA / EMA):** Show overall trend direction. Helpful to decide when to borrow or repay.
* **Relative Strength Index (RSI):** Measures overbought or oversold conditions. Can indicate potential price reversals.
* **Bollinger Bands:** Reflect price volatility; wide bands suggest high volatility, which may increase liquidation risk for borrowers.
* **Volume Indicators:** Show trading activity; high volume may mean stronger support/resistance levels.

**Usage in Lending & Borrowing:**

* Borrowers can use indicators to avoid entering positions in overheated markets.
* Lenders can use them to gauge market sentiment before supplying assets.

***

### **Key Points to Remember**

* Charts and candlesticks **visualize market data**, helping both borrowers and lenders make informed decisions.
* Indicators provide **deeper insights** into trends, momentum, and volatility.
* Monitoring these tools helps **reduce risks**, such as unexpected liquidations for borrowers or asset devaluation for lenders.


# FAQ

### Why a Filled Order May Not Appear on the K-Line？

A common reason for this situation is how candlestick (K-line) charts are constructed versus how individual trades are executed and displayed.

1. **Candlestick Aggregation**
   * Each candlestick (K-line) represents the **open, high, low, and close prices** within a set time interval (e.g., 1 minute, 5 minutes).
   * If your trade occurred at a price between the recorded high and low, but it did not exactly match the open, close, or extreme values, it will not appear as a labeled point on the candlestick itself.
2. **Trade Matching vs. Chart Data**
   * The execution price of your order comes from the **order book matching engine**.
   * The candlestick chart is based on a **stream of trades** during each interval, but depending on chart compression and data aggregation, not every individual trade is visible.
3. **Low Volume or Rapid Price Movements**
   * If there was very little trading activity, your trade might have occurred at a price level not revisited by other trades within that candle.
   * Charts often display only the **highest and lowest trade prices** in the timeframe, so intermediate prices (including yours) may not be obvious.
4. **Chart Provider Variations**
   * Depending on the charting system or data feed, some platforms may round, filter, or slightly delay certain ticks.
   * This can cause differences between what you see on the chart and the precise execution record of your trade.

***

#### Key Takeaway

Your order was executed correctly at the market price available in the order book. However, because candlestick charts only show summarized price points (open, high, low, close) for each interval, **not every individual execution price will be visible on the K-line**. **For exact trade prices, always refer to your order history or trade log rather than the chart.**




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