> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/legal/us-licenses-registrations-and-regulatory-disclosures/states-where-we-operate.md). # States Where We Operate Trek Labs, Inc. As of October 2026 Trek Labs, Inc. is registered as a Money Services Business with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the U.S. Department of the Treasury. The FinCEN registration number for Trek Labs, Inc. is 31000339714338. Trek Labs, Inc. also holds licenses in the following U.S. jurisdictions. Additional information on certain state-level licenses may be obtained by accessing the Nationwide Multistate Licensing System (NMLS) Consumer Access [website](https://www.nmlsconsumeraccess.org/) and referencing NMLS ID 2665675. | US State | License Type | Status¹ ² | License Number | Regulator | | --------------------- | ------------------------------------------------ | ------------------- | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | Alabama | - | Coming Soon | - | - | | Alaska | - | Coming Soon | - | - | | Arizona³ | Money Transmitter License | Available | MT-2020030 |

Arizona Department of Insurance and Financial Institutions (DIFI)

100 N 15th Ave, Suite 261

Phoenix, AZ 85007

| | Arkansas | - | Coming Soon | - | - | | California⁴ | DFPI Digital Financial Assets Law (DFAL) License | Available | 2665675 | Department of Financial Protection and Innovation 651 Bannon Street, Suite 300 Sacramento, CA 95811 (866) 275-2677 | | Colorado | - | Available | - | - | | Connecticut | - | Coming Soon | - | - | | Delaware | Check Seller, Money Transmitter License | Available | 042857 | Delaware Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE 19904 | | District of Columbia⁵ | Money Transmitter License | Available | MTR2665675 |

District of Columbia Department of Insurance, Securities and Banking (DISB)

1050 First Street, NE, Suite 801

Washington, DC 20002

| | Florida | - | Coming Soon | - | - | | Georgia | - | Coming Soon | - | - | | Hawaii | - | Available | - | - | | Idaho | - | Coming Soon | - | - | | Illinois⁶ | Money Transmitter License | Available | MT.0000531 | Illinois Department of Financial and Professional Regulation 555 West Monroe St., 8th Floor Chicago, IL 60661 | | Indiana | - | Available | - | - | | Iowa | Money Services License | Available | 2025-0047 | Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309 | | Kansas | - | Coming Soon | - | - | | Kentucky | - | Coming Soon | - | - | | Louisiana | - | Coming Soon | - | - | | Maine | - | Coming Soon | - | - | | Maryland⁷ | Money Transmitter License | Available | 2665675 | Maryland Office of Financial Regulation 100 S. Charles Street Tower 1, Suite 5300 Baltimore, MD 21201 | | Massachusetts | - | Coming Soon | - | - | | Michigan | - | Available | - | - | | Minnesota | - | Coming Soon | - | - | | Mississippi | Money Transmitter License | Available | 2665675 | Mississippi Department of Banking and Consumer Finance Post Office Box 12129 Jackson, MS 39236 | | Missouri | Sale of Checks and Money Transmitter License | Available | MO-25-9773 | Missouri Division of Finance Truman State Office Building Room 630 Jefferson City, MO 65102 | | Montana | - | Available | - | - | | Nebraska | - | Coming Soon | - | - | | Nevada | - | Coming Soon | - | - | | New Hampshire | Money Transmitter License | Available | 2665675MT | New Hampshire Banking Department 53 Regional Drive Suite 200 Concord, NH 03301 | | New Jersey | Money Transmitter License | Available | 2406534 |

Department of Banking and Insurance

Licensing Services Bureau - Banking

PO Box 473

Trenton, NJ 08625-0473


| | New Mexico | - | Coming Soon | - | - | | New York | - | Coming Soon | - | - | | North Carolina | - | Coming Soon | - | - | | North Dakota | - | Coming Soon | - | - | | Ohio | - | Coming Soon | - | - | | Oklahoma | Money Transmission License | Available | 2665675 | Oklahoma Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105 | | Oregon⁸ | Money Transmitter License | Available | 2665675 |

Oregon Division of Financial Regulation

P.O. Box 14480

Salem, Oregon 97309-0405

| | Pennsylvania | - | Coming Soon | - | - | | Rhode Island | - | Coming Soon | - | - | | South Carolina⁹ | Money Transmitter License | Available | 2665675 | South Carolina Office of the Attorney General Money Services Division of Banking 1000 Assembly Street, Room 519 Columbia, SC 29201 | | South Dakota | - | Coming Soon | - | - | | Tennessee | Money Transmitter License | Pending Application | - | - | | Texas | - | Coming Soon | - | - | | Utah | - | Available | - | - | | Vermont | - | Coming Soon | - | - | | Virginia | - | Available | - | - | | Washington | - | Coming Soon | - | - | | West Virginia | - | Coming Soon | - | - | | Wisconsin | - | Available | - | - | | Wyoming | - | Available | - | - | | U.S. Virgin Islands | - | Available | - | - | | Puerto Rico | - | Coming Soon | - | - | *** #### Footnotes ¹ "Pending Applications" denotes applications that have been filed by Trek Labs, Inc. with the requisite State licensing authority and is awaiting a final approval decision. ² "Coming Soon" denotes applications that Trek Labs, Inc. is currently preparing to file at a future date. ³ **Arizona.** If you have a question or complaint, please first contact support at or (833) 623-5237 or at its mailing address: 2 Embarcadero Ctr. #08-133 San Francisco, CA 94111. Unresolved consumer complaints regarding Backpack’s services may also be directed to the Arizona Department of Financial Institutions, please contact, or send correspondence to: Financial Services Consumer Service Section\ Arizona DIFI\ 100 N 15th Ave, STE 261\ Phoenix AZ 85007-2630\ Email: \ How to file a complaint: ⁴ **California.** Cryptocurrency services are offered through an account maintained by Trek Labs, Inc. d/b/a Backpack Exchange ("Backpack") (NMLS ID #2665675). Assets held by Backpack are not FDIC insured or SIPC protected. Certain transfers or exchanges of digital financial assets may be irrevocable; please review our User Agreement for details on which transactions may be reversed and under what circumstances, including any applicable refund or cancellation rights. Backpack Exchange’s authority to engage in money transmission activity in California is licensed and regulated by the California Department of Financial Protection and Innovation (DFPI) and, as applicable, the Digital Financial Assets Law. If you have a complaint, please contact us first at or toll-free at (833) 623-5237. Unresolved complaints may also be submitted to the DFPI: California Department of Financial Protection and Innovation\ Phone: (866) 275-2677\ Online Complaint Form: \ Website: Virtual currency is not legal tender in the United States. Transactions in virtual currency may be subject to market volatility risk and may not be reversible once initiated. The licensee is not responsible for loss due to market value fluctuation or third-party security failures. Please be aware of fraud and potential scams. To report fraud or suspected fraud, contact us at . ⁵ **District of Columbia.** If you have a complaint, please contact us first at or toll-free at (833) 623-5237. If you still have an unresolved complaint regarding Trek Labs, Inc.'s money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking\ 1050 First St., NE, Suite 801\ Washington, DC 20002\ Phone: (202) 727-8000\ Fax: (202) 354-1085\ E-mail: \ [Consumer Complaint Form Mail-in Version](https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf) ⁶ **Illinois.** If you are located in the State of Illinois and have a complaint, please first contact Customer Support here: . If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at . IDFPR, Division of Financial Institutions\ 555 W. Monroe, 5th Floor\ Chicago, IL 60661 ⁷ **Maryland.** If you are located in the State of Maryland and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding Backpack’s services, please first contact support at or toll free at: (833) 623-5237. The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Trek Labs, Inc., NMLS #2665675 at: Maryland Office of Financial Regulation\ 100 S. Charles Street Tower 1, Suite 5300\ Baltimore, MD 21201\ Telephone: 410-230-6100\ Toll-free: 1-888-784-0136\ Fax: 410-333-3866\ \ NMLS Consumer Access: ⁸ **Oregon.** If you are located in the State of Oregon and have a complaint or concern about your transaction, please contact Backpack at 833-623-5237 or visit . If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation\ P.O. Box 14480\ Salem, Oregon 97309-0405\ Phone: (866) 814-9710 (toll-free in the USA)\ Please visit: [website](https://dfr.oregon.gov/Pages/index.aspx) for additional information. ⁹ **South Carolina.** If you have a complaint or concern about your transaction, please contact Backpack Exchange at 833-623-5237 or visit . If you still have an unresolved complaint about Backpack Exchange, you may contact: South Carolina Money Services Division\ 1000 Assembly Street, Columbia SC 29201\ 1-803-734-1221\ --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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