Withdrawal Delay
Withdrawal Delay adds a user-defined waiting period to withdrawals sent to new external addresses, giving you time to detect and stop unauthorized activity.
Why Withdrawal Delay Is Needed？
Withdrawal Delay is a last-line defense against irreversible on-chain mistakes and unauthorized transfers. It creates a short, controlled window to review, detect, and cancel suspicious withdrawals before they are broadcast to the blockchain.
What it protects you from
Human error: Typos or copy-paste mistakes when sending to a new external address.
Clipboard hijacking/malware: Malicious software replacing the intended address with an attacker’s.
Account misuse: Unauthorized withdrawals initiated by someone who obtained your credentials.
How To Enable Withdrawal Delay？
Go to Settings.
Open the Security tab.
In the Withdrawal Delay row, click Enable.
Choose a delay duration from the dropdown, then click Change.
Complete verification:
Enter the Email verification code.
Enter the Authenticator app code.
Click Submit.
🎉All set!
When you initiate a withdrawal, you’ll see a notice at the bottom of the page confirming that Withdrawal Delay is enabled on your account.
Scope & Applicability
Applies to:
Withdrawals to external wallet addresses that are not yet saved in your Address Book.
Does not apply to:
Internal/subaccount transfers (processed immediately).
Withdrawals to addresses that have already been in your Address Book longer than the current delay.
Definition — “New address” Any external address not present in your Address Book at the time you submit the withdrawal, or saved more recently than your configured delay duration.
How It Works (execution flow)
Submit withdrawal to an external address.
Eligibility check:
If the address is new (see definition above) → withdrawal is scheduled and held until the delay expires.
If the address has been saved longer than your current delay → withdrawal is processed immediately.
Countdown: A timer (e.g., “Scheduled for YYYY-MM-DD HH:mm UTC”) is shown in Withdrawal History.
Completion: Once the delay elapses, the withdrawal is automatically released to the network.
Best Practices
Pre-save payout addresses and let them age past your delay to avoid operational friction.
Combine with Address Whitelisting for layered protection.
Keep Email & 2FA factors secure; review Withdrawal History regularly.
How To Change Your Delay Duration？
Simply repeat the initial setup steps: go to Settings, open the Security tab, find Withdrawal Delay, click Enabled, and then follow the on-screen instructions.
⚠️Please note：
When you change the delay duration, the new value takes effect only after the currently active delay window expires.
Existing scheduled withdrawals keep their original release time.
Future withdrawals use the new delay once it becomes active.
Example：If you change the delay from 24h to 12h while a 24h delay is active, the new 12h setting takes effect only after the current 24h window ends.
Address Book
Add Address:
You’ll receive an email notification confirming the addition.
The “age” of the address starts at the moment it’s saved.
Withdrawals to Saved Addresses:
If the address has been in the Address Book longer than your current delay, the withdrawal is immediate.
Editing/Removing Addresses:
Removing and re-adding an address makes it new again (its age resets).
⚠️Urgent Withdrawals
If you must move funds while a delay is active (e.g., operational urgency), please use the email address linked to your exchange account to contact [email protected] and request the delay cancellation. Our team will verify ownership and assess options.
FAQs
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