Troubleshoot Connectivity Issues

Troubleshoot connectivity issues

1. Check the Backpack Exchange's official channels

• Visit Backpack Exchange's social media, it is the official announcement channel if there are any reported outages or scheduled maintenance. ‍

• Verify the status of Backpack Exchange using the official status tracker.

2. Refresh your browser

• Sometimes, a simple refresh can solve minor connectivity hitches.

3. Clear browser cache and cookie

• Accumulated cache and cookies might cause outdated data or glitches. Clear them to potentially resolve connectivity issues. (Refer to our guide on "How to clear browser cache and cookies" for step-by-step instructions.)

4. Try a different browser or device

• Switch to another browser to see if the issue persists. This can help determine if the problem is browser-specific. ‍

• If possible, try accessing Backpack Exchange from another device.

5. Check your internet connection

• Ensure you have a stable internet connection. You can check this by visiting other websites or using online speed tests. ‍

• Consider restarting your router or contacting your Internet Service Provider (ISP) if you suspect connectivity issues on their end. ‍

If, after trying the above steps, you still face connectivity issues, reach out to us at [email protected] for further assistance. ‍

We're here to help ensure you have a seamless trading experience.

---

How to clear browser cache and cookies

To clear your browser cache, follow the steps below for your browser.

Google Chrome:

• Click the three dots (or vertical ellipsis) in the top right corner.

• Select "More tools" > "Clear browsing data."

• Choose "Cookies and other site data" and "Cached images and files."

• Click "Clear data."

Mozilla Firefox:

• Click the three horizontal lines (hamburger icon) in the top right corner.

• Select "Options" > "Privacy & Security."

• Under "Cookies and Site Data," click "Clear Data."

• Ensure both "Cookies and Site Data" and "Cached Web Content" are checked, then click "Clear."

Microsoft Edge:

• Click the three dots in the top right corner.

• Choose "Settings" > "Privacy, search, and services."

• Under "Clear browsing data," click "Choose what to clear."

• Select "Cookies and other site data" and "Cached images and files," then click "Clear now."

Safari (Mac):

• Click "Safari" in the top left menu, then select "Preferences."

• Go to the "Privacy" tab and click "Manage Website Data."

• Click "Remove All" and confirm.

---

My Backpack Wallet screen is not loading

If your Backpack Wallet shows a blank screen or won’t load, try the following steps:

Extension

• Make sure the extension is updated to the latest version.

• Turn the extension off and back on in your browser’s extension menu.

• If the issue continues, reinstall the extension.

⚠️ Before reinstalling, ensure that your Seed Phrase or Private Keys are saved and available so you can re-import your wallets.

Mobile

• Check that the app is updated to the latest version.

• Force close the app and re-open it (you may need to try this multiple times).

• If the issue continues, reinstall the app.

⚠️ Before reinstalling, ensure that your Seed Phrase or Private Keys are saved and available so you can re-import your wallets.