I Suspect Unauthorized Access to My Account

What to Do

1. Change Your Password Immediately

   • Log in and go to Settings.

   • Update your password with a strong, unique combination.

   • Visit Backpack Exchange.

   
2. Enable Two-Factor Authentication (2FA)

   • If not active, go to Security Settings.

   • Set up 2FA using a reliable app like Google Authenticator.

3. Review Account Activity

   • Check your transaction history for unfamiliar actions or transactions.

   • Contact us at [email protected] with details of your concerns.

   • Include any unusual activity you’ve noticed.

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Recognize and Avoid Phishing Attempts

To safeguard your Backpack Exchange account, it’s crucial to recognize and prevent phishing attempts. Follow these steps:

1. Verify the URL

   • Always ensure you’re accessing the official site: https://backpack.exchange.

   • Double-check the URL before entering any credentials.

   • Note: Official links to all Backpack Exchange and Backpack Wallet channels are located here.

2. Beware of Unsolicited Communications

   • Be cautious with suspicious emails or messages claiming to be from Backpack Exchange.

   • We will never ask for your password or 2FA codes.

   • If anyone asks for them, they are a scammer.

3. Examine Email Senders

   • Double-check the sender’s email address.

   • Phishers may use addresses that look similar but with small alterations.

4. Avoid Clicking on Suspicious Links

   • Do not click on links or download attachments from unknown sources.

   • Hover over links to preview the destination URL before clicking.

5. Report Suspicious Activity

   • If you encounter anything suspicious related to Backpack Exchange, contact [email protected] immediately.

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🔒 Reminder

Your online safety is vital. By staying informed and cautious, you can protect your account and assets from potential threats.