# I Suspect Unauthorized Access to My Account

### What to Do

1. **Change Your Password Immediately**

   * Log in and go to **Settings**.
   * Update your password with a strong, unique combination.
   * Visit [Backpack Exchange](https://backpack.exchange/settings/security).

   <figure><img src="https://1790800155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3kiM6CAFBZoTCJcZ8X7k%2Fuploads%2FwokQl4wkzEVtegflIRRQ%2Fimage.png?alt=media&#x26;token=66100216-5bc8-42bb-81be-ca3cebe1eeb4" alt=""><figcaption></figcaption></figure>
2. **Enable Two-Factor Authentication (2FA)**
   * If not active, go to **Security Settings**.
   * Set up 2FA using a reliable app like Google Authenticator.
3. **Review Account Activity**
   * Check your transaction history for unfamiliar actions or transactions.
   * Contact us at **<support@backpack.exchange>** with details of your concerns.
   * Include any unusual activity you’ve noticed.

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### Recognize and Avoid Phishing Attempts

To safeguard your Backpack Exchange account, it’s crucial to recognize and prevent phishing attempts. Follow these steps:

1. **Verify the URL**
   * Always ensure you’re accessing the official site: [https://backpack.exchange](https://backpack.exchange/).
   * Double-check the URL before entering any credentials.
   * *Note:* [*Official links to all Backpack Exchange and Backpack Wallet channels are located here.*](https://backpack.app/)
2. **Beware of Unsolicited Communications**
   * Be cautious with suspicious emails or messages claiming to be from Backpack Exchange.
   * We will **never** ask for your password or 2FA codes.
   * If anyone asks for them, they are a scammer.
3. **Examine Email Senders**
   * Double-check the sender’s email address.
   * Phishers may use addresses that look similar but with small alterations.
4. **Avoid Clicking on Suspicious Links**
   * Do not click on links or download attachments from unknown sources.
   * Hover over links to preview the destination URL before clicking.
5. **Report Suspicious Activity**
   * If you encounter anything suspicious related to Backpack Exchange, contact **<support@backpack.exchange>** immediately.

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#### 🔒 Reminder

Your online safety is vital. By staying informed and cautious, you can protect your account and assets from potential threats.