# Troubleshooting Missing Backpack Emails

1. **Ensure network connectivity.**
   * Please make sure your internet connection is stable.
   * In some regions, a global VPN may be required.
2. **Check your spam or junk folder.**
   * Then add the verification email address **<no-reply@backpack.exchange>** to your whitelist and try again.
3. **Check if you are using a decentralized email (e.g., Dmail).**
   * Due to differences in architecture and protocols, such email services may sometimes be misclassified or incompatible with certain platforms’ mail systems.
   * If this is the case, we recommend following these steps to [update your email address.](/exchange/security/email/how-to-update-my-account-email.md#how-to-change-your-backpack-exchange-account-email)

**If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via <support@backpack.exchange>**


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