# How to update my account email?

At Backpack Exchange, protecting your account security is our top priority.

To change your email address, please follow the steps below and submit the required information to [**support@backpack.exchange**](mailto:support@backpack.exchange).

**Please note:** Email changes typically take **2–4 business days** to complete.

***

### **How to Change Your Backpack Exchange Account Email**

1. **Send an email to Customer Support**
   * In the subject line, enter **“Email Change”**, **“Change Email”**, or similar.
   * If you do not receive a reply from Support within 48 hours, please send a follow-up email.
2. **Complete Sumsub Verification**
   * After receiving a reply from Support, you will be provided with a Sumsub verification link.
   * Access the link and complete the identity verification process.
3. **Reply to the email and submit the required identity information**

   * The information you need to provide includes, but is not limited to:

   **Name and Address Confirmation**

   * Please provide your full legal name and current residential address associated with your Backpack Exchange account.

   **Source of Income**

   * Please provide your primary source of income or occupation details for identity verification.

   **Transaction Details**

   * Provide as much detail as possible about your account transactions, including (but not limited to):

     * Transaction dates
     * Asset names
     * Asset amounts
     * Transaction hashes or IDs

     The “Transaction Details” can be checked by entering the wallet address at[ ](https://solscan.io/)[Solscan.io](http://solscan.io).

***

#### **Review Process**

* Once we receive your information, your account will be placed under a **48-hour security freeze**.
* During this period, we will carefully review and verify your information to ensure account security.
* After the review is approved and the security freeze period has ended, we will proceed with changing your email address.

***

#### **Contact Support**

If you have any questions or need further assistance, please contact Backpack Support at [**support@backpack.exchange**](mailto:support@backpack.exchange).\
We will guide you through the entire process to ensure a smooth and secure experience.

Backpack Exchange is committed to maintaining the **security and integrity** of your account. Thank you for your understanding and cooperation!


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