> For the complete documentation index, see [llms.txt](https://support.backpack.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.backpack.exchange/exchange/security/2fa/reset-2fa.md).

# Reset 2FA

To reset your 2FA, please follow the steps below and submit the required information to **<support@backpack.exchange>**.

:warning:**Please note:** 2FA reset typically takes around **48 hours** to complete.

***

1. **Send an email to Customer Support**
   * In the subject line, enter **“2FA Reset”**, **“2FA Recovery”**, or similar.
   * **Important:** The reset request **must** be sent from the email address registered with your Backpack Exchange account.
   * If you do not receive a reply from Support within 48 hours, please send a follow-up email.
2. **Complete Sumsub Verification**
   * After receiving a reply from Support, you will be provided with a Sumsub verification link.
   * Access the link and complete the identity verification process.
3. **Reply to the email and submit the required identity information**

   * The information you need to provide includes, but is not limited to:

   **Name and Address Confirmation**

   * Please provide your full legal name and current residential address associated with your Backpack Exchange account.

   **Source of Income**

   * Please provide your primary source of income or occupation details for identity verification.

   **Transaction Details**

   * Provide as much detail as possible about your account transactions, including (but not limited to):

     * Transaction dates
     * Asset names
     * Asset amounts
     * Transaction hashes or IDs

     The “Transaction Details” can be checked by entering the wallet address at[ ](https://solscan.io/)[Solscan.io](http://solscan.io).

***

**Processing**

* Once you have completed the Sumsub verification and submitted all required information, Customer Support will begin processing your 2FA reset.


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