Reset 2FA
To reset your 2FA, please follow the steps below and submit the required information to [email protected].
⚠️Please note: 2FA reset typically takes around 48 hours to complete.
Send an email to Customer Support
In the subject line, enter “2FA Reset”, “2FA Recovery”, or similar.
Important: The reset request must be sent from the email address registered with your Backpack Exchange account.
If you do not receive a reply from Support within 48 hours, please send a follow-up email.
Complete Sumsub Verification
After receiving a reply from Support, you will be provided with a Sumsub verification link.
Access the link and complete the identity verification process.
Reply to the email and submit the required identity information
The information you need to provide includes, but is not limited to:
Name and Address Confirmation
Please provide your full legal name and current residential address associated with your Backpack Exchange account.
Source of Income
Please provide your primary source of income or occupation details for identity verification.
Transaction Details
Provide as much detail as possible about your account transactions, including (but not limited to):
Transaction dates
Asset names
Asset amounts
Transaction hashes or IDs
The “Transaction Details” can be checked by entering the wallet address at Solscan.io.
Processing
Once you have completed the Sumsub verification and submitted all required information, Customer Support will begin processing your 2FA reset.
Last updated