2FA
🔐 Enabling 2FA is one of the most effective ways to keep your account and funds safe. We strongly recommend activating 2FA immediately after registration.
Log into your exchange account, click the Settings button in the top right corner, and select Security.
Under the 2FA section, click Enable, then enter the one-time passcode (OTP) sent to your registered email and click Submit.
Scan the QR code with an authenticator app (e.g., Google Authenticator), then enter the Verification Code in the field below and click Verify.
🎉Setup complete!
The most common fixes for OTP (One Time Pass) code issues:
Look for OTP code in your 2FA app (not email).
Sync your 2FA app device and Exchange login device to the same timezones.
Do you have multiple 2FA apps downloaded? Make sure you're checking in the correct one.
If you cannot resolve OTP issues after verifying the above solutions please reach out to Support via [email protected]
To reset your 2FA, please follow the steps below and submit the required information to [email protected].
⚠️Please note: 2FA reset typically takes around 48 hours to complete.
Send an email to Customer Support
In the subject line, enter “2FA Reset”, “2FA Recovery”, or similar.
Important: The reset request must be sent from the email address registered with your Backpack Exchange account.
If you do not receive a reply from Support within 48 hours, please send a follow-up email.
Complete Sumsub Verification
After receiving a reply from Support, you will be provided with a Sumsub verification link.
Access the link and complete the identity verification process.
Reply to the email and submit the required identity information
The information you need to provide includes, but is not limited to:
Name and Address Confirmation
Please provide your full legal name and current residential address associated with your Backpack Exchange account.
Source of Income
Please provide your primary source of income or occupation details for identity verification.
Transaction Details
Provide as much detail as possible about your account transactions, including (but not limited to):
Transaction dates
Asset names
Asset amounts
Transaction hashes or IDs
The “Transaction Details” can be checked by entering the wallet address at Solscan.io.
Processing
Once you have completed the Sumsub verification and submitted all required information, Customer Support will begin processing your 2FA reset.
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