# Mikel - Backpack VIP Team ### 👋 Welcome I’m **Mikel**, part of Backpack’s VIP team (**UTC + 2**).\ This page confirms you’re speaking with an official Backpack representative. *** ### 📇 Contact details | Channel | Info | | --------------------------------------------- | ------------------------------------- | | **Telegram (preferred — online almost 24/7)** | **@mikelayala** | | **Backpack email** | **** | | **Calendly** | | | **Time zone** | UTC + 2 | > **Need a call?**\ > Message me on Telegram or choose a Calendly slot. *** ### 🤝 What I can help you with * Priority support & escalations for VIP trading accounts * Early access to beta features, events, and promos * Guidance on fiat on/off-ramps and compliance questions If your request needs another specialist, I’ll introduce you and stay involved until it’s sorted. *** ### ✅ How to verify it’s really me * My **only** Telegram handle is **@mikelayala**. * I will **never** ask for passwords, seed phrases, or remote access. * Still unsure? Send a quick email to **** from your registered address and I’ll confirm. *** *Looking forward to working with you!*\ **Mikel**\ Backpack VIP Team --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.backpack.exchange/exchange/programs/backpack-vip-program/team-directory/mikel-backpack-vip-team.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.