How to View Your Account Information?
How can I view my username?
After logging into your exchange account, click on your account in the top right corner to see the KYC name you registered with.
If you would like to view your account alias, go to Settings → under the Account tab → Leaderboard, where you will find your alias, and the alias of the account that referred you.
How can I change my account name?
The name of the main account cannot be changed. Only sub-account nicknames can be customized. To change it:
Navigate to the sub-account.
Click Portfolio, then click Edit.
Enter your desired nickname and click Save.
How can I check my fee tier?
Go to Settings → under the Account tab → Fees, where you can view your current spot and futures fee tier.
Fee tiers are determined based on your trading volume over the past 30 days. Please refer to the fee schedule for more details.
How can I view my account balance sheet?
After logging into your exchange account, go to Portfolio → under the Account Overview tab → click Balance, then click Statements.
Here you can view details such as assets, liabilities, and net equity for the sub-account.
How can I check my recent trading volume?
After logging into your exchange account, go to Portfolio → click Performance.
Select the item you want to view, check Cumulative, and choose the time range to see your trading volume.
How can I change the display language of the platform?
Log into your exchange account → go to Settings → under the Account tab → Preferences, then select your preferred display language.
How can I manage my notification settings?
Order Notifications: When enabled, you will receive order notifications at the bottom right of the page, including successful order placements and executions.
Audio Alerts: When enabled, an audio notification will play after certain events.
Mask Balances & Info: When enabled, balances and account details (such as your email address) will be masked.
Market Close Confirmation:
If disabled: A market order will close your entire position without asking for confirmation.
If enabled: You can customize the quantity to close and view the expected PnL.
Note: Positions with a notional value above $100,000 will always require confirmation.
Show Funding Rates Ticker: When enabled, the funding rates ticker will be displayed at the bottom of the trading page.
How can I hide my trading activity from the leaderboard?
Log into your exchange account → go to Settings → under the Account tab → Leaderboards, and enable Visibility. Once enabled, your activity will be hidden from the leaderboards.
How can I add my contact information?
If you would like to receive important updates or exclusive benefits:
Log into your exchange account → go to Settings → under the Account tab → Contact Info, click Edit.
Select a social contact platform, enter your username or phone number, and click Save.
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