Fiat Withdrawal

Frequently Asked Questions

How long do USD withdrawals take?

Withdrawals via SWIFT usually arrive within 1-5 business days, subject to your bank and intermediaries.

What if I enter incorrect bank details?

Incorrect or incomplete banking details may result in:

• Delayed, returned, or lost funds

• Additional recovery fees

Always ensure your information is correct and updated.

Why was my transaction delayed, suspended, or canceled?

Transactions can be delayed or suspended due to compliance or risk checks by our banking partners, requiring additional documentation.

If additional information is needed, we'll request:

• Proof of bank ownership (recent 3-month bank statement)

• Source of funds

• Purpose of transfer or other relevant documentation

⚠️ Important: Respond promptly to these requests to avoid delays, returned funds, or account restrictions.

Will I need to provide extra documentation?

In some cases, our banking partner or your own bank may request additional details—for example:

• Purpose of transaction (e.g. “crypto purchase”)

• Proof of source of funds (recent bank statement)

• Any other compliance documentation

If you receive such a request, please reply promptly with the information to avoid processing delays.