Fiat Deposit
Frequently Asked Questions
What details do I need for a wire transfer?
We provide:
Account name
SWIFT/BIC
IBAN / Account number
Sort code (if applicable)
Reference (include this exactly to credit your account)
Bank name & address
Recipient address
Please ensure accuracy to avoid delays.
How long does a USD deposit take?
Deposits typically take 1–5 business days, depending on your bank and intermediary banks.
Can I deposit from another person's bank account?
No. We only accept deposits from bank accounts in your own name. Third-party deposits will be rejected or returned, potentially incurring additional fees.
My deposit hasn't arrived—what should I do?
If a deposit doesn't appear after 5 business days:
Confirm with your bank that the wire was sent successfully.
Verify that all wire details and required reference codes were included.
Contact our support with your wire receipt and bank confirmation.
What happens if my deposit is rejected?
Rejected deposits (e.g., due to name mismatch or missing reference) are typically returned to the sending bank, potentially incurring third-party fees and delays.
Will I need to provide extra documentation?
In some cases, our banking partner or your own bank may request additional details—for example:
Purpose of transaction (e.g. “crypto purchase”)
Proof of source of funds (recent bank statement)
Any other compliance documentation
If you receive such a request, please reply promptly with the information to avoid processing delays.
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