FAQs

How to transfers between exchange accounts?

• The process is exactly the same as Withdrawing to a Wallet: simply paste the deposit address of the corresponding asset from the destination exchange.

• Please note: Although a withdrawal fee may appear on the page during submission, the system will automatically determine whether the transfer is to another internal exchange address. If it is, the actual credited amount will incur 0 fees.

How long does an on-chain withdrawal take?

The processing time depends on:

• The blockchain network selected (e.g., BTC, ETH, TRON).

• The current level of network congestion.

• The number of confirmations required by the receiving platform.

Withdrawals may take from a few minutes to an hour to be received.

Why hasn’t my withdrawal arrived yet?

Common reasons include:

• The transaction is still waiting for blockchain confirmations.

• Network congestion is delaying processing.

• The receiving platform requires more confirmations before crediting funds.

You can track your transaction using the provided TxID (Transaction ID) on a blockchain explorer.

What is a TxID and where can I find it?

A TxID (Transaction ID) is a unique identifier for your withdrawal on the blockchain. You can find it in your withdrawal history on the exchange and use it to check transaction status on a blockchain explorer.

Can I cancel an on-chain withdrawal after submitting it?

No. Once a withdrawal request has been processed and broadcast to the blockchain, it cannot be canceled or reversed. Please double-check all withdrawal details before confirming.

What happens if I entered the wrong address?

If you withdraw to an incorrect or invalid address, the funds may be lost permanently. The exchange cannot retrieve funds sent to the wrong address. Always verify the destination address carefully.

Why do some withdrawals require a Memo/Tag?

Certain cryptocurrencies (e.g., XRP, XLM, EOS) require a memo, tag, or payment ID in addition to the wallet address. If you forget to include it, your funds may not be credited properly on the receiving platform. Manual recovery may be possible but is not guaranteed and may require service fees.

Are there fees for on-chain withdrawals?

Yes. Each on-chain withdrawal incurs a network fee (gas fee) to process the transaction on the blockchain. The fee amount depends on the selected network and current network conditions.

What if I chose the wrong network?

Sending a withdrawal via the wrong blockchain network may result in irreversible loss of funds. Some recoveries may be possible but are not guaranteed. Always confirm that the recipient platform supports the selected network.