Withdrawals

1. Open the Withdraw menu

2. Choose the cryptocurrency you wish to withdraw and enter the amount

3. Enter the destination address or open 'Address book' and select address

4. Click “Continue” and then enter your 'Email verification code' and 'Authenticator app code', select Submit button

1. Click “Withdraw.”

1. Under the “Subaccounts” tab, select the token you wish to transfer.

1. Enter the transfer amount.

1. From the dropdown menu, select the source subaccount.

1. From the dropdown menu, select the destination subaccount.

1. Click “Transfer.”

🎉 Done! Your funds will be credited shortly.

• The process is exactly the same as Withdrawing to a Wallet: simply paste the deposit address of the corresponding asset from the destination exchange.

• Please note: Although a withdrawal fee may appear on the page during submission, the system will automatically determine whether the transfer is to another internal exchange address. If it is, the actual credited amount will incur 0 fees.

The processing time depends on:

• The blockchain network selected (e.g., BTC, ETH, TRON).

• The current level of network congestion.

• The number of confirmations required by the receiving platform.

Withdrawals may take from a few minutes to an hour to be received.

Common reasons include:

• The transaction is still waiting for blockchain confirmations.

• Network congestion is delaying processing.

• The receiving platform requires more confirmations before crediting funds.

You can track your transaction using the provided TxID (Transaction ID) on a blockchain explorer.

A TxID (Transaction ID) is a unique identifier for your withdrawal on the blockchain. You can find it in your withdrawal history on the exchange and use it to check transaction status on a blockchain explorer.

No. Once a withdrawal request has been processed and broadcast to the blockchain, it cannot be canceled or reversed. Please double-check all withdrawal details before confirming.

If you withdraw to an incorrect or invalid address, the funds may be lost permanently. The exchange cannot retrieve funds sent to the wrong address. Always verify the destination address carefully.

Certain cryptocurrencies (e.g., XRP, XLM, EOS) require a memo, tag, or payment ID in addition to the wallet address. If you forget to include it, your funds may not be credited properly on the receiving platform. Manual recovery may be possible but is not guaranteed and may require service fees.

Yes. Each on-chain withdrawal incurs a network fee (gas fee) to process the transaction on the blockchain. The fee amount depends on the selected network and current network conditions.

Sending a withdrawal via the wrong blockchain network may result in irreversible loss of funds. Some recoveries may be possible but are not guaranteed. Always confirm that the recipient platform supports the selected network.