Common Errors

Common Deposit Issues

Depositing an unsupported asset

If you send a token or use a blockchain network that Backpack Exchange doesn’t support, it will not be credited to your account.

We will make a best effort to return these funds, but due to the complex nature of retrieval, timelines cannot be guaranteed.

Incorrect Deposit Address

If you send funds to the wrong deposit address, they will usually be lost and are not retrievable.

No exchange can recover assets sent to an unrelated or invalid address.

Missing or Incorrect Memo/Tag/Payment ID

If you forget to include or enter an incorrect memo, tag, or payment ID, your deposit may not be credited automatically.

We will make a best effort to recover the funds, but the process requires time.

Using the Wrong Blockchain Network

If you send a token using the wrong blockchain network (e.g., USDT via TRC20 to an ERC20 address), your assets may be lost or require complex technical recovery.

We will try our best to help you, but retrieval is not guaranteed.

Depositing Below the Minimum Amount

If you deposit less than the minimum required amount, the funds will not be credited to your account.

In most cases, these deposits cannot be refunded.

Depositing After Delisted Token/Network

If you deposit a token or use a network that has already been delisted or suspended, the deposit will fail.

We will try our best to help, but recovery is typically not possible.

Network Congestion or Incorrect Gas Fee

If you send a deposit with too low a transaction fee, or during periods of network congestion, your transaction may be delayed or fail to confirm.

Funds may arrive once confirmed, but timing is uncertain.

Depositing From a Smart Contract (If Unsupported)

If you deposit from a smart contract address that Backpack Exchange does not support, the deposit may fail.

We will try our best to help you, but recovery is not always guaranteed.