# Common Errors

### Common Deposit Issues

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<summary><strong>Depositing an unsupported asset</strong></summary>

If you send a token or use a blockchain network that Backpack Exchange doesn’t support, it will **not** be credited to your account. &#x20;

We will make a best effort to return these funds, but due to the complex nature of retrieval, **timelines cannot be guaranteed**. &#x20;

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<summary><strong>Incorrect Deposit Address</strong></summary>

If you send funds to the wrong deposit address, they will usually be **lost** and are not retrievable.

**No** exchange can recover assets sent to an unrelated or invalid address.

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<summary><strong>Missing or Incorrect Memo/Tag/Payment ID</strong></summary>

If you forget to include or enter an incorrect memo, tag, or payment ID, your deposit **may not be credited automatically.**&#x20;

We will make a best effort to recover the funds, but the process **requires time.**

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<summary><strong>Using the Wrong Blockchain Network</strong></summary>

If you send a token using the wrong blockchain network (e.g., USDT via TRC20 to an ERC20 address), your assets **may be lost** or require complex technical recovery.&#x20;

We will try our best to help you, but retrieval is **not guaranteed.**

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<summary><strong>Depositing Below the Minimum Amount</strong></summary>

If you deposit less than the minimum required amount, the funds will **not** be credited to your account.

&#x20;In most cases, these deposits **cannot** be refunded.

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<summary><strong>Depositing After Delisted Token/Network</strong></summary>

If you deposit a token or use a network that has already been delisted or suspended, the deposit will fail.

We will try our best to help, but recovery is typically not possible.

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<summary><strong>Network Congestion or Incorrect Gas Fee</strong></summary>

If you send a deposit with too low a transaction fee, or during periods of network congestion, your transaction may be **delayed** or **fail to confirm**.

Funds may arrive once confirmed, but **timing is uncertain.**

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<summary><strong>Depositing From a Smart Contract (If Unsupported)</strong></summary>

If you deposit from a smart contract address that Backpack Exchange does not support, the deposit **may fail.**

We will try our best to help you, but recovery is **not always guaranteed.**

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